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Author Topic: Prevent agents from loggin into GDesktop  (Read 2772 times)

Offline xember

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Prevent agents from loggin into GDesktop
« on: November 26, 2010, 09:54:48 PM »
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Hello All,

Our customer has agents login to Genesys Desktop and a pilot group that uses SAP CRM as front-end. The pilot group is growing and the customer don`t want them to login to genesys desktop anymore. Is there a way to prefent this per agent?

Kind regards,

Xember
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Offline cavagnaro

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Re: Prevent agents from loggin into GDesktop
« Reply #1 on: November 26, 2010, 10:21:54 PM »
Buy SAP GPlus and do all the login and telephonic actions from there.
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Offline Timur Karimov

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Re: Prevent agents from loggin into GDesktop
« Reply #2 on: November 29, 2010, 06:27:50 AM »
[quote author=cavagnaro link=topic=6034.msg26227#msg26227 date=1290810114]
Buy SAP GPlus and do all the login and telephonic actions from there.
[/quote]
lol =)
the best answer over there =))))
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Offline xember

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Re: Prevent agents from loggin into GDesktop
« Reply #3 on: January 16, 2011, 09:15:12 PM »
ehm.. guys.. the pilot group is using the gplus... GAD is just backup.. we want them to use the adapter and prevent them from using GAD.....
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Offline cavagnaro

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Re: Prevent agents from loggin into GDesktop
« Reply #4 on: January 17, 2011, 02:39:04 AM »
Try to set the system user that runs GAD to deny permissions on CME so GAD won't be able to see those agents and therefore won't be able to log them
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