how to test IVR instance

[starscream2009]

Can any one tell me, how to test the IVR instance ?

[cavagnaro]

Test what? Platform? Application? Which IVR???

[starscream2009]

avaya ivr instance, i had set up in cme
and i need to test it. any steps to follow

[cavagnaro]

?? Erm...You are integrating an IVR from Avaya to Genesys Framework...and no idea on how to test...now what did you integrated on first hand then? It is like asking how to cut the cake when you don't know of how you made it and whatof it was made...
Following your questions track seems you are deploying a Genesys without many clue on what you are doing. Please contact a Senior consultant who can guide you better on site and help with integration/deployment path.

[starscream2009]

I am implementing an oc server to test with IVR
so it works something like this, when ocm makes call to customer and when the customer answers the call and says hello, the call is routed to IVR and than to genesys( may be or may not be depends on the options the customer chooses)
i would like to know how to set up things in genesys to make this work.
i have installed genesys apps in cme as well as genesys apps in the hosts