Gplus Driver cannot create listen ports.

[paisan057]

Hi. All,
Could anyone help me to solve the problem that Gplus driver cannot create listen port on Siebel site. I configure Driver:SCAPIServerURL  = "http://10.89.26.1:19000" in DEF file.

Our environment setting as below;
Gplus Comm Server installed on Window 2003 Enterprise Server
Gplus Comm Driver installed on AIX 5.3.

And the error log was show as below:
09:24:12.822: [  2828] (          scapi.cpp: 219) CreateISCDriverInstance...
09:24:12.822: [  2828] (      GenCommDrv.cpp:  21) GenCommDriver::GenCommDriver 326F8790F0949816
09:24:12.822: [  2828] (  HttpConnection.hpp: 704) HttpClientManager: new HttpClient 326ec7e0 has been created for url http://10.112.234.55:8000, client count 17
09:24:12.822: [  2828] (    ScapiServer.hpp: 384) ScapiServer: CreateListener started
09:24:12.832: [  8739] (    GCLLListener.hpp:  94) Opening server port 19000, Connection parameters=("protocol"="setup","host"="localhost","port"="19000")
09:24:12.833: [  8739] (    GCLLListener.hpp: 104) Unable to open server port 19000, reason listen

09:24:12.833: [  8739] (    GCLLListener.hpp:  94) Opening server port 19001, Connection parameters=("protocol"="setup","host"="localhost","port"="19001")
09:24:12.834: [  8739] (    GCLLListener.hpp: 104) Unable to open server port 19001, reason listen

09:24:12.834: [  8739] (    GCLLListener.hpp:  94) Opening server port 19002, Connection parameters=("protocol"="setup","host"="localhost","port"="19002")
09:24:12.834: [  8739] (    GCLLListener.hpp: 108) Server port opened 19002, socket 2194

If anyone have any recommendation or need more information, please let's me know. Thank in advance.


Regards,
Paisan

[cavagnaro]

Check your firewall

[René]

Hi Paisan,

This is standard behavior of Gplus driver for Siebel CRM in case port 19000 is not available = used by other running process. You can find out what process uses port 19000 by running 'netstat -a | grep "1900"' command on your AIX server.

Please take into account that multiple instances of Gplus driver can be started by Siebel Communication Server depending on MaxMTUServers parameter value. In that case driver tries to allocate port specified in the SCAPIServerURL parameter in CTI profile and port number is incremented by one until free port is found (e.g. 19000 - fails, 19001 - fails, 19002 - success).

R.