" /> Abnormal termination of SIP Server application - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Abnormal termination of SIP Server application  (Read 4652 times)

Offline sunbabu15

  • Jr. Member
  • **
  • Posts: 66
  • Karma: 0
Abnormal termination of SIP Server application
« on: January 14, 2011, 05:58:53 PM »
Advertisement
Hi All,

The SIP server application got stopped and while looking at the logs we saw the multiple occurrence of the below error  :

19:00:48.459 Std 02024 OS signal '0xC0000005' received
...exception in block [main]

----FAULT----01/12/11@19:00:48.4590----
Exception: 5 (0xc0000005) ACCESS_VIOLATION
AddrPC:    7d621079
AddrFrame: 016ccab4
AddrStack: 016cc9e4

This seems to memory leakage issue but not sure .

Can anyone please help me if you have encountered this type of error ?

Regards,
Logged

Offline Fra

  • Hero Member
  • *****
  • Posts: 856
  • Karma: -3
Re: Abnormal termination of SIP Server application
« Reply #1 on: January 15, 2011, 09:32:46 PM »
which version? have you checked the relevant Release Notes?

Fra
Logged

Offline Timur Karimov

  • Sr. Member
  • ****
  • Posts: 415
  • Karma: 2
Re: Abnormal termination of SIP Server application
« Reply #2 on: January 17, 2011, 07:31:39 AM »
WIndows ? Did u have any anti-virus software instaled on it host?
WBR
Logged

Offline sunbabu15

  • Jr. Member
  • **
  • Posts: 66
  • Karma: 0
Re: Abnormal termination of SIP Server application
« Reply #3 on: January 17, 2011, 06:08:32 PM »
Fra, I have verified the release notes and the application version is 7.6.001.17 .

Timur,We do have the McAfee Anti-virus installed on this host .

Regards,
Logged

Offline smile

  • Sr. Member
  • ****
  • Posts: 286
  • Karma: 6
Re: Abnormal termination of SIP Server application
« Reply #4 on: January 18, 2011, 07:36:38 AM »
[quote author=sunbabu15 link=topic=6110.msg26550#msg26550 date=1295287712]
Fra, I have verified the release notes and the application version is 7.6.001.17 .

Timur,We do have the McAfee Anti-virus installed on this host .

Regards,
[/quote]

sunbabu15, such behavior can be a result of multiple factors. e.g. we got the same one because of special sequence tlib requests in customized desktop application. in our case this bug was documented in 7.6 and solved in version 8. i would recommend to you to put SR in support for such complex case.
« Last Edit: January 18, 2011, 10:57:26 AM by smile »
Logged

Offline sunbabu15

  • Jr. Member
  • **
  • Posts: 66
  • Karma: 0
Re: Abnormal termination of SIP Server application
« Reply #5 on: January 18, 2011, 05:34:05 PM »
Thnx smile. Finally i have created a SR with Genesys support team for this.
Logged

Offline Timur Karimov

  • Sr. Member
  • ****
  • Posts: 415
  • Karma: 2
Re: Abnormal termination of SIP Server application
« Reply #6 on: January 20, 2011, 10:30:58 AM »
[quote author=sunbabu15 link=topic=6110.msg26550#msg26550 date=1295287712]
Fra, I have verified the release notes and the application version is 7.6.001.17 .
Timur,We do have the McAfee Anti-virus installed on this host .
Regards,
[/quote]
do next
1) remove mcafee from you sip server.
2) forget about any antivirus software on sip host
2) be happy

it's my own expirens and it can be different with official genesys recomendation.
WBR
Logged

Offline Fra

  • Hero Member
  • *****
  • Posts: 856
  • Karma: -3
Re: Abnormal termination of SIP Server application
« Reply #7 on: January 20, 2011, 03:52:10 PM »
[quote author=Timur Karimov link=topic=6110.msg26588#msg26588 date=1295519458]
2) forget about any antivirus software on sip host
2) be happy
[/quote]
;D
Logged
Pages: [1]   Go Up
« previous next »