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Offline vtr

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Social Messaging Server
« on: January 25, 2011, 08:28:49 PM »
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hello every body,

I am looking for any help, I am trying to do the integration between genesys and facebook. I have followed every single step of the configuration. The integration it's fine, I think, because i can see into the SocialMessagingServer.logs the interaction. My issue is with the transfer to agent, I dont know why but the interaction server send a EventAtack to URS.
Into the URS.log I can see the target selec and every thing look fine. I am putting a fragment of the IXN.log and URS.log

IXN.log

17:19:20.484 Trc 24101 Received from Universal Routing Server: QA_URS01: 'RequestDistributeEvent' (49) message:
AttributeTimeout [int] = 60
AttributeTimeinuSecs [int] = 796
AttributeTimeinSecs [int] = 1295983880
AttributeExtensions [list, size (unpacked)=254] =
  'SIGNATURE' [str] = "router"
  'VERSION' [str] = "Version: 8.0.100.17"
  'VQID' [str] = "DJ3OV3QTV13Q95TFPJ53DURP2C00000E"
  'CUSTOMER_ID' [str] = "Resources"
AttributeThisQueue [str] = "VQ_Facebook"
AttributeThisDN [str] = "VQ_Facebook"
AttributeCallID [int] = 14425
AttributeConnID [long] = 0d5701e38c40800e
AttributeCustomerID [str] = "Resources"
AttributeReferenceID [int] = -1
AttributeUserEvent [int] = 154

17:19:20.484 Trc 26016 Sending message 'CustomMessage' ('176') to client 'StatServer[DemoGenesys01:2020:QA_RealTime_StatSrv]' - Reporting engine:2:1340, message attributes:
attr_custom_msg_type [int] = 154
attr_custom_msg_data [bin, size (unpacked)=241] =
  0x0A 0x00 0x00 0x00 0x9A 0x00 0x00 0x00 0x2A 0x69 0x00 0x00 0x00 0x3C 0x00 0x00 0x00 0x57 0x69 0x00
  0x00 0x03 0x1C 0x00 0x00 0x00 0x56 0x69 0x4D 0x3F 0x25 0x08 0x00 0x00 0x00 0x35 0x62 0x00 0x79 0x00
  0x04 0x00 0x00 0x09 0x53 0x49 0x47 0x4E 0x41 0x54 0x55 0x52 0x45 0x00 0x06 0x72 0x6F 0x75 0x74 0x65
  0x72 0x00 0x00 0x07 0x56 0x45 0x52 0x53 0x49 0x4F 0x4E 0x00 0x13 0x56 0x65 0x72 0x73 0x69 0x6F 0x6E
  0x3A 0x20 0x38 0x2E 0x30 0x2E 0x31 0x30 0x30 0x2E 0x31 0x37 0x00 0x00 0x04 0x56 0x51 0x49 0x44 0x00
  0x20 0x44 0x4A 0x33 0x4F 0x56 0x33 0x51 0x54 0x56 0x31 0x33 0x51 0x39 0x35 0x54 0x46 0x50 0x4A 0x35
  0x33 0x44 0x55 0x52 0x50 0x32 0x43 0x30 0x30 0x30 0x30 0x30 0x45 0x00 0x00 0x0B 0x43 0x55 0x53 0x54
  0x4F 0x4D 0x45 0x52 0x5F 0x49 0x44 0x00 0x09 0x52 0x65 0x73 0x6F 0x75 0x72 0x63 0x65 0x73 0x00 0x00
  0x00 0x15 0x73 0x00 0x0B 0x56 0x51 0x5F 0x46 0x61 0x63 0x65 0x62 0x6F 0x6F 0x6B 0x00 0x00 0x00 0x14
  0x73 0x00 0x0B 0x56 0x51 0x5F 0x46 0x61 0x63 0x65 0x62 0x6F 0x6F 0x6B 0x00 0x00 0x00 0x03 0x69 0x00
  0x00 0x38 0x59 0x00 0x00 0x00 0x09 0x6C 0x0D 0x57 0x01 0xE3 0x8C 0x40 0x80 0x0E 0x00 0x00 0x00 0x4C
  0x73 0x00 0x09 0x52 0x65 0x73 0x6F 0x75 0x72 0x63 0x65 0x73 0x00 0x00 0x00 0x02 0x69 0xFF 0xFF 0xFF
  0xFF

17:19:20.484 Trc 26021 ...distributing to client 'StatServer[DemoGenesys01:2020:INX_StatServer]' - Reporting engine:3:1360
17:19:20.484 Trc 24102 Sending to Universal Routing Server: QA_URS01: 'EventACK' (138) message:
AttributeReferenceID [int] = -1
AttributeCustomerID [str] = "Resources"
AttributeThisDN [str] = "VQ_Facebook"
AttributeUserEvent [int] = 49

URS.log

request to 65204(--) message RequestDistributeEvent
AttributeTimeout 60
AttributeTimeinuSecs 781
AttributeTimeinSecs 1295983880 (16:31:20)
AttributeExtensions [119] 00 04 00 00..
'SIGNATURE' 'router'
'VERSION' 'Version: 8.0.100.17'
'VQID' 'DJ3OV3QTV13Q95TFPJ53DURP2C000002'
'CUSTOMER_ID' 'Resources'
AttributeThisQueue 'VQ_Facebook'
AttributeThisDN 'VQ_Facebook'
AttributeCallID 14413
AttributeConnID 0d5701e38c408002
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventReserved_2
..sent to DemoGenesys02:6130(fd=628)
request to 65204(--) message RequestDistributeEvent
AttributeTimeout 60
AttributeTimeinuSecs 781
AttributeTimeinSecs 1295983880 (16:31:20)
AttributeExtensions [119] 00 04 00 00..
'SIGNATURE' 'router'
'VERSION' 'Version: 8.0.100.17'
'VQID' 'DJ3OV3QTV13Q95TFPJ53DURP2C000003'
'CUSTOMER_ID' 'Resources'
AttributeThisQueue 'VQ_Facebook'
AttributeThisDN 'VQ_Facebook'
AttributeCallID 14414
AttributeConnID 0d5701e38c408003
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventReserved_2
..sent to DemoGenesys02:6130(fd=628)
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295


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tony

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Re: Social Messaging Server
« Reply #1 on: January 25, 2011, 08:38:59 PM »
Can you please explain the problem?

EventAck = Event Acknowledged - and it doesn't look like there are any errors in the log excerpts you've supplied...

What is not happening, that you expect to happen? Is it because you have multiple EventAck entries in your log?

Thanks,

TT
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Offline René

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Re: Social Messaging Server
« Reply #2 on: January 26, 2011, 09:49:02 AM »
Hi vtr,

There is nothing in the log snippet showing an URS attempt to route the interaction to an agent. Let's check your URS log again and try to find out what is happening there. You should see RequestRouteCall being sent by URS to Interaction Server in case free agent is found.

R.
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Offline vtr

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Re: Social Messaging Server
« Reply #3 on: January 26, 2011, 12:38:47 PM »
Thank you Tony
The problem is that i can not transfer the eservices interaction to agent, that's it.
I have enabled my agent with the capcity rules, and GAD with Facebook interaction
I have put the URS logs maybe you can check it, MessageText' 'test4'.

Thank you very much

URS.log

received from 65204(IXN)DemoGenesys02:6130(fd=) message EventRouteRequest
AttributeExtensions [56] 00 01 00 00..
'STRATEGY_ID' 'Facebook Inbound Strategy - Simplified'
AttributeUserData [4615] 00 2b 00 00..
'FirstName' 'XXXX'
'MiddleName' ''
'LastName' 'XXXX'
'EmailAddress' ''
'_facebookActorName' 'XXXX XXXX'
'_facebookPostId' '160900187291778_162616860453444'
'_facebookSourceId' '160900187291778'
'_facebookSourceIdType' 4
'_facebookActorId' '712466214'
'_facebookActorIdType' 0
'_facebookCanDeleteComments' 1
'_facebookCanComment' 1
'_facebookMediaAttachmentsCount' 0
'_facebookNLikes' '0'
'_facebookNComments' '0'
'_facebookMessageText' 'test4'
'_facebookUpdatedTime' '1295958969'
'_facebookCreatedTime' '1295958969'
'_facebookComments'(list)
'Subject' '160900187291778_162616860453444'
'_facebookItxType' 2
'_facebookContentCreatedOnlyByAdmin' 0
'_facebookMonitorRefreshStartTime' '1295958817375'
'_facebookXML' '<com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>
  <applications>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Application>
        <app__id>160900187291778</app__id>
        <display__name>eServices Social Test</display__name>
        <icon__url>http://photos-c.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_2_160900187291778_5943.gif</icon__url>
        <logo__url>http://photos-d.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_1_160900187291778_9048.gif</logo__url>
        <daily__active__users>0</daily__active__users>
        <weekly__active__users>1</weekly__active__users>
        <monthly__active__users>1</monthly__active__users>
        <category></category>
        <subcategory></subcategory>
      </com.genesyslab.mcr.facebook.fql.Application>
    </entry>
  </applications>
  <groups/>
  <events/>
  <pages>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Page>
        <page__id>160900187291778</page__id>
        <name>eServices Social Test</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs721.ash1/162058_160900187291778_7278635_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs569.ash1/174637_160900187291778_5924110_n.jpg</pic__big>
        <page__url>http://www.facebook.com/apps/application.php?id=160900187291778</page__url>
        <type>APPLICATION</type>
      </com.genesyslab.mcr.facebook.fql.Page>
    </entry>
  </pages>
  <stream>
    <post__id>160900187291778_162616860453444</post__id>
    <viewer__id>712245791</viewer__id>
    <source__id>160900187291778</source__id>
    <updated__time>1295958969</updated__time>
    <created__time>1295958969</created__time>
    <actor__id>712466214</actor__id>
    <attachment>
      <media/>
      <description></description>
    </attachment>
    <message>test4</message>
    <permalink>http://www.facebook.com/permalink.php?story_fbid=162616860453444&amp;id=712466214</permalink>
    <likes>
      <href>http://www.facebook.com/social_graph.php?node_id=162616860453444&amp;class=LikeManager</href>
      <count>0</count>
      <can__like>true</can__like>
    </likes>
    <comments>
      <can__remove>true</can__remove>
      <can__post>true</can__post>
      <count>0</count>
    </comments>
  </stream>
  <comments/>
  <users>
    <entry>
      <string>712466214</string>
      <com.genesyslab.mcr.facebook.fql.User>
        <uid>712466214</uid>
        <first__name>XXXX</first__name>
        <middle__name></middle__name>
        <last__name>XXXX</last__name>
        <name>XXXX XXXX</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1324.snc4/161499_712466214_8169636_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1322.snc4/161352_712466214_6043450_n.jpg</pic__big>
        <profile__update__time>1295233671</profile__update__time>
        <sex>male</sex>
        <wall__count>59</wall__count>
        <locale>es_LA</locale>
        <profile__url>http://www.facebook.com/profile.php?id=712466214</profile__url>
        <is__blocked>false</is__blocked>
      </com.genesyslab.mcr.facebook.fql.User>
    </entry>
  </users>
</com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>'
'_umsChannel' 'channel-facebook'
'RTargetAgentGroup' 'Social Media Agent Group'
'IsHeld' 0
'InteractionId' '0291462D7U290000'
'TenantId' 101
'MediaType' 'facebook'
'InteractionType' 'Inbound'
'InteractionSubtype' 'InboundNew'
'InteractionState' 1
'IsOnline' 0
'IsLocked' 0
'Queue' 'Facebook Inbound Queue - Simple'
'SubmittedBy' 'SocialMessagingServer'
'ReceivedAt' '2011-01-25T12:39:44Z'
'SubmittedAt' '2011-01-25T12:39:44Z'
'PlacedInQueueAt' '2011-01-25T19:28:46Z'
'MovedToQueueAt' '2011-01-25T12:39:44Z'
'SubmitSeq' '589825'
'PlaceInQueueSeq' '1048994'
AttributeThisQueue 'asl_Facebook Inbound Strategy - Simplified'
AttributeThisDN 'asl_Facebook Inbound Strategy - Simplified'
AttributeCallType 0
AttributeCallID 14425
AttributeMediaType 4294967295
AttributeConnID 0d5701e38c40800e
AttributeCustomerID 'Resources'
16:31:20.796_T_I_0000000000000000 [14:0c] EventRouteRequest is received for tserver IXN[Switch_Multimedia] (this dn=asl_Facebook Inbound Strategy - Simplified)
    _T_I_0d5701e38c40800e [01:11] connid 0d5701e38c40800e is bound to the call 14-01eabfb8
16:31:20.796_I_I_0d5701e38c40800e [01:01] call (14-01eabfb8) for Resources created (del 0)
    _T_I_0d5701e38c40800e [14:09] add DN IXN asl_Facebook Inbound Strategy - Simplified <asl_Facebook Inbound Strategy - Simplified@Switch_Multimedia> (CDN 71 0d5701e38c40800e) to the call 14-01eabfb8 truly:22
    _T_I_0d5701e38c40800e [14:08] check delayed proc
    _I_I_0d5701e38c40800e [14:33] strategy: *0x65*Facebook Inbound Strategy - Simplified (3538914367) is attached to the call
16:31:20.796 Int 20001 interaction 0d5701e38c40800e is started
    _I_I_0d5701e38c40800e [01:14] current call classification: media=facebook(1017), service=default(200), segment=default(300)
16:31:20.796_I_I_0d5701e38c40800e [09:06] >>>>>>>>>>>>start interpretator()
    _I_I_0d5701e38c40800e [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_0d5701e38c40800e [07:46] no error mode for this call
    _I_I_0d5701e38c40800e [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_0d5701e38c40800e [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: ""
    _I_I_0d5701e38c40800e [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: ""
    _I_I_0d5701e38c40800e [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: ""
16:31:20.796_I_I_0d5701e38c40800e [07:07] HERE IS TARGETS
TARGETS: Social Media Agent Group@QA_Routing_StatSrv.GA
request to 65204(--) message RequestDistributeEvent
AttributeMediaType 4294967295
AttributeTimeout 60
AttributeTimeinuSecs 796
AttributeTimeinSecs 1295983880 (16:31:20)
AttributeExtensions [156] 00 06 00 00..
'SIGNATURE' 'router'
'NAME' 'QA_URS01'
'VERSION' 'Version: 8.0.100.17'
'CLUSTER' 'QA_URS01'
'VQID' 'DJ3OV3QTV13Q95TFPJ53DURP2C00000E'
'CUSTOMER_ID' 'Resources'
AttributeUserData [4615] 00 2b 00 00..
'FirstName' 'XXXX'
'MiddleName' ''
'LastName' 'XXXX'
'EmailAddress' ''
'_facebookActorName' 'XXXX XXXX'
'_facebookPostId' '160900187291778_162616860453444'
'_facebookSourceId' '160900187291778'
'_facebookSourceIdType' 4
'_facebookActorId' '712466214'
'_facebookActorIdType' 0
'_facebookCanDeleteComments' 1
'_facebookCanComment' 1
'_facebookMediaAttachmentsCount' 0
'_facebookNLikes' '0'
'_facebookNComments' '0'
'_facebookMessageText' 'test4'
'_facebookUpdatedTime' '1295958969'
'_facebookCreatedTime' '1295958969'
'_facebookComments'(list)
'Subject' '160900187291778_162616860453444'
'_facebookItxType' 2
'_facebookContentCreatedOnlyByAdmin' 0
'_facebookMonitorRefreshStartTime' '1295958817375'
'_facebookXML' '<com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>
  <applications>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Application>
        <app__id>160900187291778</app__id>
        <display__name>eServices Social Test</display__name>
        <icon__url>http://photos-c.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_2_160900187291778_5943.gif</icon__url>
        <logo__url>http://photos-d.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_1_160900187291778_9048.gif</logo__url>
        <daily__active__users>0</daily__active__users>
        <weekly__active__users>1</weekly__active__users>
        <monthly__active__users>1</monthly__active__users>
        <category></category>
        <subcategory></subcategory>
      </com.genesyslab.mcr.facebook.fql.Application>
    </entry>
  </applications>
  <groups/>
  <events/>
  <pages>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Page>
        <page__id>160900187291778</page__id>
        <name>eServices Social Test</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs721.ash1/162058_160900187291778_7278635_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs569.ash1/174637_160900187291778_5924110_n.jpg</pic__big>
        <page__url>http://www.facebook.com/apps/application.php?id=160900187291778</page__url>
        <type>APPLICATION</type>
      </com.genesyslab.mcr.facebook.fql.Page>
    </entry>
  </pages>
  <stream>
    <post__id>160900187291778_162616860453444</post__id>
    <viewer__id>712245791</viewer__id>
    <source__id>160900187291778</source__id>
    <updated__time>1295958969</updated__time>
    <created__time>1295958969</created__time>
    <actor__id>712466214</actor__id>
    <attachment>
      <media/>
      <description></description>
    </attachment>
    <message>test4</message>
    <permalink>http://www.facebook.com/permalink.php?story_fbid=162616860453444&amp;id=712466214</permalink>
    <likes>
      <href>http://www.facebook.com/social_graph.php?node_id=162616860453444&amp;class=LikeManager</href>
      <count>0</count>
      <can__like>true</can__like>
    </likes>
    <comments>
      <can__remove>true</can__remove>
      <can__post>true</can__post>
      <count>0</count>
    </comments>
  </stream>
  <comments/>
  <users>
    <entry>
      <string>712466214</string>
      <com.genesyslab.mcr.facebook.fql.User>
        <uid>712466214</uid>
        <first__name>XXXX</first__name>
        <middle__name></middle__name>
        <last__name>XXXX</last__name>
        <name>XXXX XXXX</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1324.snc4/161499_712466214_8169636_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1322.snc4/161352_712466214_6043450_n.jpg</pic__big>
        <profile__update__time>1295233671</profile__update__time>
        <sex>male</sex>
        <wall__count>59</wall__count>
        <locale>es_LA</locale>
        <profile__url>http://www.facebook.com/profile.php?id=712466214</profile__url>
        <is__blocked>false</is__blocked>
      </com.genesyslab.mcr.facebook.fql.User>
    </entry>
  </users>
</com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>'
'_umsChannel' 'channel-facebook'
'RTargetAgentGroup' 'Social Media Agent Group'
'IsHeld' 0
'InteractionId' '0291462D7U290000'
'TenantId' 101
'MediaType' 'facebook'
'InteractionType' 'Inbound'
'InteractionSubtype' 'InboundNew'
'InteractionState' 1
'IsOnline' 0
'IsLocked' 0
'Queue' 'Facebook Inbound Queue - Simple'
'SubmittedBy' 'SocialMessagingServer'
'ReceivedAt' '2011-01-25T12:39:44Z'
'SubmittedAt' '2011-01-25T12:39:44Z'
'PlacedInQueueAt' '2011-01-25T19:28:46Z'
'MovedToQueueAt' '2011-01-25T12:39:44Z'
'SubmitSeq' '589825'
'PlaceInQueueSeq' '1048994'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_Facebook'
AttributeThisDN 'VQ_Facebook'
AttributeCallID 14425
AttributeConnID 0d5701e38c40800e
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventQueued
..sent to DemoGenesys02:6130(fd=628)
16:31:20.796_M_I_0d5701e38c40800e [13:02] entering virtual queue "VQ_Facebook_Switch_Multimedia"
    _M_I_ [17:0f] VQ 023740b0 [at all 1 0 0] 1 Target(s), flag=8408a, guid: 0Resources|VQ_Facebook_Switch_Multimedia|1|m60|1|00|||||01StatAgentsAvailable|00{}{}[]Social Media Agent Group@QA_Routing_StatSrv.GA
16:31:20.796_M_I_0d5701e38c40800e [13:01] current virtual queue: 0238aa70 id=14, nVQ=1-1de6260, priority=0, time=1295959184.0
16:31:20.796_M_I_0d5701e38c40800e [13:03] call (virtual queue 0238aa70, id=14, priority 0, time 1295959184.0) waits for VQ 023740b0 (name="VQ_Facebook_Switch_Multimedia") now
request to 65204(--) message RequestDeletePair
AttributeReferenceID 37
AttributeDataKey 'RTargetAgentGroup'
AttributeConnID 0d5701e38c40800e
AttributeThisDN 'asl_Facebook Inbound Strategy - Simplified'
..sent to DemoGenesys02:6130(fd=628)
request to 65204(--) message RequestAttachUserData
AttributeReferenceID 38
AttributeUserData [48] 00 01 00 00..
'RTargetAgentGroup' 'Social Media Agent Group'
AttributeConnID 0d5701e38c40800e
AttributeThisDN 'asl_Facebook Inbound Strategy - Simplified'
..sent to DemoGenesys02:6130(fd=628)
request to 65204(--) message RequestDistributeEvent
AttributeMediaType 4294967295
AttributeTimeout 60
AttributeTimeinuSecs 796
AttributeTimeinSecs 1295983880 (16:31:20)
AttributeExtensions [156] 00 06 00 00..
'SIGNATURE' 'router'
'NAME' 'QA_URS01'
'VERSION' 'Version: 8.0.100.17'
'CLUSTER' 'QA_URS01'
'VQID' 'DJ3OV3QTV13Q95TFPJ53DURP2C00000E'
'CUSTOMER_ID' 'Resources'
AttributeUserData [4615] 00 2b 00 00..
'FirstName' 'XXXX'
'MiddleName' ''
'LastName' 'XXXX'
'EmailAddress' ''
'_facebookActorName' 'XXXX XXXX'
'_facebookPostId' '160900187291778_162616860453444'
'_facebookSourceId' '160900187291778'
'_facebookSourceIdType' 4
'_facebookActorId' '712466214'
'_facebookActorIdType' 0
'_facebookCanDeleteComments' 1
'_facebookCanComment' 1
'_facebookMediaAttachmentsCount' 0
'_facebookNLikes' '0'
'_facebookNComments' '0'
'_facebookMessageText' 'test4'
'_facebookUpdatedTime' '1295958969'
'_facebookCreatedTime' '1295958969'
'_facebookComments'(list)
'Subject' '160900187291778_162616860453444'
'_facebookItxType' 2
'_facebookContentCreatedOnlyByAdmin' 0
'_facebookMonitorRefreshStartTime' '1295958817375'
'_facebookXML' '<com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>
  <applications>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Application>
        <app__id>160900187291778</app__id>
        <display__name>eServices Social Test</display__name>
        <icon__url>http://photos-c.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_2_160900187291778_5943.gif</icon__url>
        <logo__url>http://photos-d.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_1_160900187291778_9048.gif</logo__url>
        <daily__active__users>0</daily__active__users>
        <weekly__active__users>1</weekly__active__users>
        <monthly__active__users>1</monthly__active__users>
        <category></category>
        <subcategory></subcategory>
      </com.genesyslab.mcr.facebook.fql.Application>
    </entry>
  </applications>
  <groups/>
  <events/>
  <pages>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Page>
        <page__id>160900187291778</page__id>
        <name>eServices Social Test</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs721.ash1/162058_160900187291778_7278635_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs569.ash1/174637_160900187291778_5924110_n.jpg</pic__big>
        <page__url>http://www.facebook.com/apps/application.php?id=160900187291778</page__url>
        <type>APPLICATION</type>
      </com.genesyslab.mcr.facebook.fql.Page>
    </entry>
  </pages>
  <stream>
    <post__id>160900187291778_162616860453444</post__id>
    <viewer__id>712245791</viewer__id>
    <source__id>160900187291778</source__id>
    <updated__time>1295958969</updated__time>
    <created__time>1295958969</created__time>
    <actor__id>712466214</actor__id>
    <attachment>
      <media/>
      <description></description>
    </attachment>
    <message>test4</message>
    <permalink>http://www.facebook.com/permalink.php?story_fbid=162616860453444&amp;id=712466214</permalink>
    <likes>
      <href>http://www.facebook.com/social_graph.php?node_id=162616860453444&amp;class=LikeManager</href>
      <count>0</count>
      <can__like>true</can__like>
    </likes>
    <comments>
      <can__remove>true</can__remove>
      <can__post>true</can__post>
      <count>0</count>
    </comments>
  </stream>
  <comments/>
  <users>
    <entry>
      <string>712466214</string>
      <com.genesyslab.mcr.facebook.fql.User>
        <uid>712466214</uid>
        <first__name>XXXX</first__name>
        <middle__name></middle__name>
        <last__name>XXXX</last__name>
        <name>XXXX XXXX</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1324.snc4/161499_712466214_8169636_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1322.snc4/161352_712466214_6043450_n.jpg</pic__big>
        <profile__update__time>1295233671</profile__update__time>
        <sex>male</sex>
        <wall__count>59</wall__count>
        <locale>es_LA</locale>
        <profile__url>http://www.facebook.com/profile.php?id=712466214</profile__url>
        <is__blocked>false</is__blocked>
      </com.genesyslab.mcr.facebook.fql.User>
    </entry>
  </users>
</com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>'
'_umsChannel' 'channel-facebook'
'IsHeld' 0
'InteractionId' '0291462D7U290000'
'TenantId' 101
'MediaType' 'facebook'
'InteractionType' 'Inbound'
'InteractionSubtype' 'InboundNew'
'InteractionState' 1
'IsOnline' 0
'IsLocked' 0
'Queue' 'Facebook Inbound Queue - Simple'
'SubmittedBy' 'SocialMessagingServer'
'ReceivedAt' '2011-01-25T12:39:44Z'
'SubmittedAt' '2011-01-25T12:39:44Z'
'PlacedInQueueAt' '2011-01-25T19:28:46Z'
'MovedToQueueAt' '2011-01-25T12:39:44Z'
'SubmitSeq' '589825'
'PlaceInQueueSeq' '1048994'
'RTargetAgentGroup' 'Social Media Agent Group'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_Facebook'
AttributeThisDN 'VQ_Facebook'
AttributeCallID 14425
AttributeConnID 0d5701e38c40800e
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to DemoGenesys02:6130(fd=628)
16:31:20.796_M_I_0d5701e38c40800e [17:0e] VQ 023740b0 first ready call is 0d5701e38c408001 (00111)
    _I_I_0d5701e38c40800e [07:0a] HERE IS WAIT (-1 sec)
    _I_I_0d5701e38c40800e [07:0a] HERE IS WAIT (99999 sec)
16:31:20.796_B_I_0d5701e38c40800e [07:0a] delay treatments for 0 msec
16:31:20.796_I_I_0d5701e38c40800e [09:04] <<<<<<<<<<<<suspend interpretator(WAIT), func:Wait timers:11000
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventRouteRequest
AttributeExtensions [56] 00 01 00 00..
'STRATEGY_ID' 'Facebook Inbound Strategy - Simplified'
AttributeUserData [4615] 00 2b 00 00..
'FirstName' 'XXXX'
'MiddleName' ''
'LastName' 'XXXX'
'EmailAddress' ''
'_facebookActorName' 'XXXX XXXX'
'_facebookPostId' '160900187291778_162616860453444'
'_facebookSourceId' '160900187291778'
'_facebookSourceIdType' 4
'_facebookActorId' '712466214'
'_facebookActorIdType' 0
'_facebookCanDeleteComments' 1
'_facebookCanComment' 1
'_facebookMediaAttachmentsCount' 0
'_facebookNLikes' '0'
'_facebookNComments' '0'
'_facebookMessageText' 'test4'
'_facebookUpdatedTime' '1295958969'
'_facebookCreatedTime' '1295958969'
'_facebookComments'(list)
'Subject' '160900187291778_162616860453444'
'_facebookItxType' 2
'_facebookContentCreatedOnlyByAdmin' 0
'_facebookMonitorRefreshStartTime' '1295958817390'
'_facebookXML' '<com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>
  <applications>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Application>
        <app__id>160900187291778</app__id>
        <display__name>eServices Social Test</display__name>
        <icon__url>http://photos-c.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_2_160900187291778_5943.gif</icon__url>
        <logo__url>http://photos-d.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_1_160900187291778_9048.gif</logo__url>
        <daily__active__users>0</daily__active__users>
        <weekly__active__users>1</weekly__active__users>
        <monthly__active__users>1</monthly__active__users>
        <category></category>
        <subcategory></subcategory>
      </com.genesyslab.mcr.facebook.fql.Application>
    </entry>
  </applications>
  <groups/>
  <events/>
  <pages>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Page>
        <page__id>160900187291778</page__id>
        <name>eServices Social Test</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs721.ash1/162058_160900187291778_7278635_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs569.ash1/174637_160900187291778_5924110_n.jpg</pic__big>
        <page__url>http://www.facebook.com/apps/application.php?id=160900187291778</page__url>
        <type>APPLICATION</type>
      </com.genesyslab.mcr.facebook.fql.Page>
    </entry>
  </pages>
  <stream>
    <post__id>160900187291778_162616860453444</post__id>
    <viewer__id>712245791</viewer__id>
    <source__id>160900187291778</source__id>
    <updated__time>1295958969</updated__time>
    <created__time>1295958969</created__time>
    <actor__id>712466214</actor__id>
    <attachment>
      <media/>
      <description></description>
    </attachment>
    <message>test4</message>
    <permalink>http://www.facebook.com/permalink.php?story_fbid=162616860453444&amp;id=712466214</permalink>
    <likes>
      <href>http://www.facebook.com/social_graph.php?node_id=162616860453444&amp;class=LikeManager</href>
      <count>0</count>
      <can__like>true</can__like>
    </likes>
    <comments>
      <can__remove>true</can__remove>
      <can__post>true</can__post>
      <count>0</count>
    </comments>
  </stream>
  <comments/>
  <users>
    <entry>
      <string>712466214</string>
      <com.genesyslab.mcr.facebook.fql.User>
        <uid>712466214</uid>
        <first__name>XXXX</first__name>
        <middle__name></middle__name>
        <last__name>XXXX</last__name>
        <name>XXXX XXXX</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1324.snc4/161499_712466214_8169636_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1322.snc4/161352_712466214_6043450_n.jpg</pic__big>
        <profile__update__time>1295233671</profile__update__time>
        <sex>male</sex>
        <wall__count>59</wall__count>
        <locale>es_LA</locale>
        <profile__url>http://www.facebook.com/profile.php?id=712466214</profile__url>
        <is__blocked>false</is__blocked>
      </com.genesyslab.mcr.facebook.fql.User>
    </entry>
  </users>
</com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>'
'_umsChannel' 'channel-facebook'
'RTargetAgentGroup' 'Social Media Agent Group'
'IsHeld' 0
'InteractionId' '0291462D7U290001'
'TenantId' 101
'MediaType' 'facebook'
'InteractionType' 'Inbound'
'InteractionSubtype' 'InboundNew'
'InteractionState' 1
'IsOnline' 0
'IsLocked' 0
'Queue' 'Facebook Inbound Queue - Simple'
'SubmittedBy' 'SocialMessagingServer'
'ReceivedAt' '2011-01-25T12:39:44Z'
'SubmittedAt' '2011-01-25T12:39:44Z'
'PlacedInQueueAt' '2011-01-25T19:28:46Z'
'MovedToQueueAt' '2011-01-25T12:39:44Z'
'SubmitSeq' '589826'
'PlaceInQueueSeq' '1048997'
AttributeThisQueue 'asl_Facebook Inbound Strategy - Simplified'
AttributeThisDN 'asl_Facebook Inbound Strategy - Simplified'
AttributeCallType 0
AttributeCallID 14426
AttributeMediaType 4294967295
AttributeConnID 0d5701e38c40800f
AttributeCustomerID 'Resources'
16:31:20.796_T_I_0000000000000000 [14:0c] EventRouteRequest is received for tserver IXN[Switch_Multimedia] (this dn=asl_Facebook Inbound Strategy - Simplified)
    _T_I_0d5701e38c40800f [01:11] connid 0d5701e38c40800f is bound to the call 15-01ea6b90
16:31:20.796_I_I_0d5701e38c40800f [01:01] call (15-01ea6b90) for Resources created (del 0)
    _T_I_0d5701e38c40800f [14:09] add DN IXN asl_Facebook Inbound Strategy - Simplified <asl_Facebook Inbound Strategy - Simplified@Switch_Multimedia> (CDN 71 0d5701e38c40800f) to the call 15-01ea6b90 truly:22
    _T_I_0d5701e38c40800f [14:08] check delayed proc
    _I_I_0d5701e38c40800f [14:33] strategy: *0x65*Facebook Inbound Strategy - Simplified (3538914367) is attached to the call
16:31:20.796 Int 20001 interaction 0d5701e38c40800f is started
    _I_I_0d5701e38c40800f [01:14] current call classification: media=facebook(1017), service=default(200), segment=default(300)
16:31:20.796_I_I_0d5701e38c40800f [09:06] >>>>>>>>>>>>start interpretator()
    _I_I_0d5701e38c40800f [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_0d5701e38c40800f [07:46] no error mode for this call
    _I_I_0d5701e38c40800f [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
    _I_I_0d5701e38c40800f [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: ""
    _I_I_0d5701e38c40800f [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: ""
    _I_I_0d5701e38c40800f [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: ""
16:31:20.796_I_I_0d5701e38c40800f [07:07] HERE IS TARGETS
TARGETS: Social Media Agent Group@QA_Routing_StatSrv.GA
request to 65204(--) message RequestDistributeEvent
AttributeMediaType 4294967295
AttributeTimeout 60
AttributeTimeinuSecs 796
AttributeTimeinSecs 1295983880 (16:31:20)
AttributeExtensions [156] 00 06 00 00..
'SIGNATURE' 'router'
'NAME' 'QA_URS01'
'VERSION' 'Version: 8.0.100.17'
'CLUSTER' 'QA_URS01'
'VQID' 'DJ3OV3QTV13Q95TFPJ53DURP2C00000F'
'CUSTOMER_ID' 'Resources'
AttributeUserData [4615] 00 2b 00 00..
'FirstName' 'XXXX'
'MiddleName' ''
'LastName' 'XXXX'
'EmailAddress' ''
'_facebookActorName' 'XXXX XXXX'
'_facebookPostId' '160900187291778_162616860453444'
'_facebookSourceId' '160900187291778'
'_facebookSourceIdType' 4
'_facebookActorId' '712466214'
'_facebookActorIdType' 0
'_facebookCanDeleteComments' 1
'_facebookCanComment' 1
'_facebookMediaAttachmentsCount' 0
'_facebookNLikes' '0'
'_facebookNComments' '0'
'_facebookMessageText' 'test4'
'_facebookUpdatedTime' '1295958969'
'_facebookCreatedTime' '1295958969'
'_facebookComments'(list)
'Subject' '160900187291778_162616860453444'
'_facebookItxType' 2
'_facebookContentCreatedOnlyByAdmin' 0
'_facebookMonitorRefreshStartTime' '1295958817390'
'_facebookXML' '<com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>
  <applications>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Application>
        <app__id>160900187291778</app__id>
        <display__name>eServices Social Test</display__name>
        <icon__url>http://photos-c.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_2_160900187291778_5943.gif</icon__url>
        <logo__url>http://photos-d.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_1_160900187291778_9048.gif</logo__url>
        <daily__active__users>0</daily__active__users>
        <weekly__active__users>1</weekly__active__users>
        <monthly__active__users>1</monthly__active__users>
        <category></category>
        <subcategory></subcategory>
      </com.genesyslab.mcr.facebook.fql.Application>
    </entry>
  </applications>
  <groups/>
  <events/>
  <pages>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Page>
        <page__id>160900187291778</page__id>
        <name>eServices Social Test</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs721.ash1/162058_160900187291778_7278635_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs569.ash1/174637_160900187291778_5924110_n.jpg</pic__big>
        <page__url>http://www.facebook.com/apps/application.php?id=160900187291778</page__url>
        <type>APPLICATION</type>
      </com.genesyslab.mcr.facebook.fql.Page>
    </entry>
  </pages>
  <stream>
    <post__id>160900187291778_162616860453444</post__id>
    <viewer__id>712245791</viewer__id>
    <source__id>160900187291778</source__id>
    <updated__time>1295958969</updated__time>
    <created__time>1295958969</created__time>
    <actor__id>712466214</actor__id>
    <attachment>
      <media/>
      <description></description>
    </attachment>
    <message>test4</message>
    <permalink>http://www.facebook.com/permalink.php?story_fbid=162616860453444&amp;id=712466214</permalink>
    <likes>
      <href>http://www.facebook.com/social_graph.php?node_id=162616860453444&amp;class=LikeManager</href>
      <count>0</count>
      <can__like>true</can__like>
    </likes>
    <comments>
      <can__remove>true</can__remove>
      <can__post>true</can__post>
      <count>0</count>
    </comments>
  </stream>
  <comments/>
  <users>
    <entry>
      <string>712466214</string>
      <com.genesyslab.mcr.facebook.fql.User>
        <uid>712466214</uid>
        <first__name>XXXX</first__name>
        <middle__name></middle__name>
        <last__name>XXXX</last__name>
        <name>XXXX XXXX</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1324.snc4/161499_712466214_8169636_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1322.snc4/161352_712466214_6043450_n.jpg</pic__big>
        <profile__update__time>1295233671</profile__update__time>
        <sex>male</sex>
        <wall__count>59</wall__count>
        <locale>es_LA</locale>
        <profile__url>http://www.facebook.com/profile.php?id=712466214</profile__url>
        <is__blocked>false</is__blocked>
      </com.genesyslab.mcr.facebook.fql.User>
    </entry>
  </users>
</com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>'
'_umsChannel' 'channel-facebook'
'RTargetAgentGroup' 'Social Media Agent Group'
'IsHeld' 0
'InteractionId' '0291462D7U290001'
'TenantId' 101
'MediaType' 'facebook'
'InteractionType' 'Inbound'
'InteractionSubtype' 'InboundNew'
'InteractionState' 1
'IsOnline' 0
'IsLocked' 0
'Queue' 'Facebook Inbound Queue - Simple'
'SubmittedBy' 'SocialMessagingServer'
'ReceivedAt' '2011-01-25T12:39:44Z'
'SubmittedAt' '2011-01-25T12:39:44Z'
'PlacedInQueueAt' '2011-01-25T19:28:46Z'
'MovedToQueueAt' '2011-01-25T12:39:44Z'
'SubmitSeq' '589826'
'PlaceInQueueSeq' '1048997'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_Facebook'
AttributeThisDN 'VQ_Facebook'
AttributeCallID 14426
AttributeConnID 0d5701e38c40800f
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventQueued
..sent to DemoGenesys02:6130(fd=628)
16:31:20.796_M_I_0d5701e38c40800f [13:02] entering virtual queue "VQ_Facebook_Switch_Multimedia"
    _M_I_ [17:0f] VQ 023740b0 [at all 1 0 0] 1 Target(s), flag=8408a, guid: 0Resources|VQ_Facebook_Switch_Multimedia|1|m60|1|00|||||01StatAgentsAvailable|00{}{}[]Social Media Agent Group@QA_Routing_StatSrv.GA
16:31:20.796_M_I_0d5701e38c40800f [13:01] current virtual queue: 0238b080 id=15, nVQ=1-1de6260, priority=0, time=1295959184.0
16:31:20.796_M_I_0d5701e38c40800f [13:03] call (virtual queue 0238b080, id=15, priority 0, time 1295959184.0) waits for VQ 023740b0 (name="VQ_Facebook_Switch_Multimedia") now
request to 65204(--) message RequestDeletePair
AttributeReferenceID 39
AttributeDataKey 'RTargetAgentGroup'
AttributeConnID 0d5701e38c40800f
AttributeThisDN 'asl_Facebook Inbound Strategy - Simplified'
..sent to DemoGenesys02:6130(fd=628)
request to 65204(--) message RequestAttachUserData
AttributeReferenceID 40
AttributeUserData [48] 00 01 00 00..
'RTargetAgentGroup' 'Social Media Agent Group'
AttributeConnID 0d5701e38c40800f
AttributeThisDN 'asl_Facebook Inbound Strategy - Simplified'
..sent to DemoGenesys02:6130(fd=628)
request to 65204(--) message RequestDistributeEvent
AttributeMediaType 4294967295
AttributeTimeout 60
AttributeTimeinuSecs 796
AttributeTimeinSecs 1295983880 (16:31:20)
AttributeExtensions [156] 00 06 00 00..
'SIGNATURE' 'router'
'NAME' 'QA_URS01'
'VERSION' 'Version: 8.0.100.17'
'CLUSTER' 'QA_URS01'
'VQID' 'DJ3OV3QTV13Q95TFPJ53DURP2C00000F'
'CUSTOMER_ID' 'Resources'
AttributeUserData [4615] 00 2b 00 00..
'FirstName' 'XXXX'
'MiddleName' ''
'LastName' 'XXXX'
'EmailAddress' ''
'_facebookActorName' 'XXXX XXXX'
'_facebookPostId' '160900187291778_162616860453444'
'_facebookSourceId' '160900187291778'
'_facebookSourceIdType' 4
'_facebookActorId' '712466214'
'_facebookActorIdType' 0
'_facebookCanDeleteComments' 1
'_facebookCanComment' 1
'_facebookMediaAttachmentsCount' 0
'_facebookNLikes' '0'
'_facebookNComments' '0'
'_facebookMessageText' 'test4'
'_facebookUpdatedTime' '1295958969'
'_facebookCreatedTime' '1295958969'
'_facebookComments'(list)
'Subject' '160900187291778_162616860453444'
'_facebookItxType' 2
'_facebookContentCreatedOnlyByAdmin' 0
'_facebookMonitorRefreshStartTime' '1295958817390'
'_facebookXML' '<com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>
  <applications>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Application>
        <app__id>160900187291778</app__id>
        <display__name>eServices Social Test</display__name>
        <icon__url>http://photos-c.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_2_160900187291778_5943.gif</icon__url>
        <logo__url>http://photos-d.ak.fbcdn.net/photos-ak-snc1/v43/102/160900187291778/app_1_160900187291778_9048.gif</logo__url>
        <daily__active__users>0</daily__active__users>
        <weekly__active__users>1</weekly__active__users>
        <monthly__active__users>1</monthly__active__users>
        <category></category>
        <subcategory></subcategory>
      </com.genesyslab.mcr.facebook.fql.Application>
    </entry>
  </applications>
  <groups/>
  <events/>
  <pages>
    <entry>
      <string>160900187291778</string>
      <com.genesyslab.mcr.facebook.fql.Page>
        <page__id>160900187291778</page__id>
        <name>eServices Social Test</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs721.ash1/162058_160900187291778_7278635_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs569.ash1/174637_160900187291778_5924110_n.jpg</pic__big>
        <page__url>http://www.facebook.com/apps/application.php?id=160900187291778</page__url>
        <type>APPLICATION</type>
      </com.genesyslab.mcr.facebook.fql.Page>
    </entry>
  </pages>
  <stream>
    <post__id>160900187291778_162616860453444</post__id>
    <viewer__id>712245791</viewer__id>
    <source__id>160900187291778</source__id>
    <updated__time>1295958969</updated__time>
    <created__time>1295958969</created__time>
    <actor__id>712466214</actor__id>
    <attachment>
      <media/>
      <description></description>
    </attachment>
    <message>test4</message>
    <permalink>http://www.facebook.com/permalink.php?story_fbid=162616860453444&amp;id=712466214</permalink>
    <likes>
      <href>http://www.facebook.com/social_graph.php?node_id=162616860453444&amp;class=LikeManager</href>
      <count>0</count>
      <can__like>true</can__like>
    </likes>
    <comments>
      <can__remove>true</can__remove>
      <can__post>true</can__post>
      <count>0</count>
    </comments>
  </stream>
  <comments/>
  <users>
    <entry>
      <string>712466214</string>
      <com.genesyslab.mcr.facebook.fql.User>
        <uid>712466214</uid>
        <first__name>XXXX</first__name>
        <middle__name></middle__name>
        <last__name>XXXX</last__name>
        <name>XXXX XXXX</name>
        <pic__small>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1324.snc4/161499_712466214_8169636_t.jpg</pic__small>
        <pic__big>http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs1322.snc4/161352_712466214_6043450_n.jpg</pic__big>
        <profile__update__time>1295233671</profile__update__time>
        <sex>male</sex>
        <wall__count>59</wall__count>
        <locale>es_LA</locale>
        <profile__url>http://www.facebook.com/profile.php?id=712466214</profile__url>
        <is__blocked>false</is__blocked>
      </com.genesyslab.mcr.facebook.fql.User>
    </entry>
  </users>
</com.genesyslab.mcr.facebook.monitor.ResultsStreamWithComments>'
'_umsChannel' 'channel-facebook'
'IsHeld' 0
'InteractionId' '0291462D7U290001'
'TenantId' 101
'MediaType' 'facebook'
'InteractionType' 'Inbound'
'InteractionSubtype' 'InboundNew'
'InteractionState' 1
'IsOnline' 0
'IsLocked' 0
'Queue' 'Facebook Inbound Queue - Simple'
'SubmittedBy' 'SocialMessagingServer'
'ReceivedAt' '2011-01-25T12:39:44Z'
'SubmittedAt' '2011-01-25T12:39:44Z'
'PlacedInQueueAt' '2011-01-25T19:28:46Z'
'MovedToQueueAt' '2011-01-25T12:39:44Z'
'SubmitSeq' '589826'
'PlaceInQueueSeq' '1048997'
'RTargetAgentGroup' 'Social Media Agent Group'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_Facebook'
AttributeThisDN 'VQ_Facebook'
AttributeCallID 14426
AttributeConnID 0d5701e38c40800f
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to DemoGenesys02:6130(fd=628)
16:31:20.796_M_I_0d5701e38c40800f [17:0e] VQ 023740b0 first ready call is 0d5701e38c408001 (00111)
    _I_I_0d5701e38c40800f [07:0a] HERE IS WAIT (-1 sec)
    _I_I_0d5701e38c40800f [07:0a] HERE IS WAIT (99999 sec)
16:31:20.796_B_I_0d5701e38c40800f [07:0a] delay treatments for 0 msec
16:31:20.796_I_I_0d5701e38c40800f [09:04] <<<<<<<<<<<<suspend interpretator(WAIT), func:Wait timers:11000
16:31:20.796_B_I_0d5701e38c40800e [07:09] start chain of treatments
16:31:20.796_B_I_0d5701e38c40800f [07:09] start chain of treatments
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys02:6130(fd=) message EventACK
AttributeUserEvent RequestDistributeEvent
AttributeThisDN 'VQ_Facebook'
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
received from 65204(IXN)DemoGenesys
Logged

Offline fnunezsa

  • Full Member
  • ***
  • Posts: 213
  • Karma: 5
Re: Social Messaging Server
« Reply #4 on: January 27, 2011, 01:27:18 AM »
From your URS exerpt I understand that the interaction is waiting on the target block:

Here the interaction is assigned to the agent group: 'RTargetAgentGroup'  'Social Media Agent Group'

Here the interaction entered WAIT status: 0d5701e38c40800f [07:0a] HERE IS WAIT (99999 sec).

So I have the following questions:

1) Does your agent belong to the Social Media Agent Group?
2) Is your agent ready for this type of Media?
3) Is the agent engaged on any other type of interaction?

Regards,
Franklin.
Logged

tony

  • Guest
Re: Social Messaging Server
« Reply #5 on: January 27, 2011, 07:21:56 PM »
:) Well spotted Franklin! :)

TT

[quote author=fnunezsa link=topic=6128.msg26661#msg26661 date=1296091638]
From your URS exerpt I understand that the interaction is waiting on the target block:

Here the interaction is assigned to the agent group: 'RTargetAgentGroup'  'Social Media Agent Group'

Here the interaction entered WAIT status: 0d5701e38c40800f [07:0a] HERE IS WAIT (99999 sec).

So I have the following questions:

1) Does your agent belong to the Social Media Agent Group?
2) Is your agent ready for this type of Media?
3) Is the agent engaged on any other type of interaction?

Regards,
Franklin.
[/quote]
Logged

Offline vtr

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
Re: Social Messaging Server
« Reply #6 on: February 01, 2011, 04:45:54 PM »
Yes thank you very much indeed, I had selected a bad Stat_Server into target block on URS strategy.
After fix this, the agents began to receive facebook interactions correctly.
Logged
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