" /> How to get Skill definition of VAG on a fly? - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: How to get Skill definition of VAG on a fly?  (Read 3471 times)

Vic

  • Guest
How to get Skill definition of VAG on a fly?
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Hi,

I am in serious need of retrieving skill and value used to define a VAG from inside the strategy.
I have a strategy A and inside it, I need to retrieve the skill and value uses by virtual agent group VAG_1. How can this be done?
Logged

ecki

  • Guest
How to get Skill definition of VAG on a fly?
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Hi,

    So I think, you have to use stored procedure for this. Join two table "cfg_group.dbid" and "cfg_flex_prop.objec_dbid" and use criteria "cfg_group.name=input value","cfg_flex_prop.objext_type=5","cfg_flex_prop.prop_name='script'" and the returning variable should be filled from cfg_flex_prop.prop_value".
    Logged

    Offline makkerc

    • Newbie
    • *
    • Posts: 38
    • Karma: 0
    Re: How to get Skill definition of VAG on a fly?
    « Reply #2 on: February 07, 2011, 04:33:01 PM »
  • Best Answer
    • Vic, did you manage to get the SQL Statement?

    I'm loking for the same!

    Cheers!!
    Logged
    Pages: [1]   Go Up
    « previous next »