SSG - How's it work ?

[CTI-traveller]

Hi All,

I 'm planning to use  SSG version 8.1.03 to make mass outbound call to external recipients.
I want to handle SSG to make outbound call as 3 times mnks ax retries. And within tries, interval should be 5 mins.
Which configuration I have to set to get this feature? And I want to know how SSG calculate TTL(time to live).
Another question is if I get the reason "unknownexternalerror" when the recipient take long time to pickup and miss call, what does this reason stand for?

Thanks in advance. I 'm looking forward to any reply.

Rgds,
CTI-User

[René]

Hi,

[quote]I want to handle SSG to make outbound call as 3 times mnks ax retries. And within tries, interval should be 5 mins.[/quote]
Number of retries (attempts) is specified in the HTPP request - parameter 'MaxAttempts'. Interval between the attempts is (not 100% sure about it) defined by the parameter 'pacing.NextRetryIntervalSecs' stored in 'SSG' section of application's options.

[quote]And I want to know how SSG calculate TTL(time to live).[/quote]
I think TTL is calculated from the moment the request is accepted by SSG. And lasts for specified number of (mili)seconds.

[quote]Another question is if I get the reason "unknownexternalerror" when the recipient take long time to pickup and miss call, what does this reason stand for?[/quote]
You would need to check the logs to find out what happened to the call as SSG didn't receive any valid information allowing classification of the error.

R.