[b]Because i can't attache files with logs I try to put a part of UR-server log and to explain it.
This is the call that block the FR_VTO, and after this call all the call for FR dosen’t enter.
On this UR-server are connected also other 2 T-server for Italia e Spania.
When this call block the VTO also this 2 server have some problem and lost the conection with this UR-server .In this periode all the calls dosen’t enter, are in abandone.
The call enter at 11:02:[/b]
_M_I_ [10:17] tenant Resources object FR_5013 statserver StatServer_Tz_EU-Wb: 0 ready DNs reported
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventQueued
AttributeOtherDN '381479798'
AttributeOtherDNRole 1
AttributeOtherTrunk 262155
AttributeThisDN '732'
AttributeThisDNRole 2
AttributeThisTrunk 1083
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeCallState 22
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeNetworkCallID 0d4f904d77650100
AttributeExtensions [197] 00 06 01 00..
'GCTI_BUSINESS_CALL' 1
'GCTI_LAST_REDIRECTION_DEVICE' '732'
'GCTI_NETWORK_TIMESLOT' 29
'GCTI_GLOB_CID' bin: 0D 4F 90 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '381479798'
AttributeTimeinSecs 1301302959 (11:02:39)
AttributeTimeinuSecs 549000
attr_#148 000000000001bc56
Mon Mar 28 11:02:39 2011.606 Std 04546 Invalid TLib message received from 65218(FR_TServer_760), wrong type of AttributeNetworkCallID
Mon Mar 28 11:02:39 2011.606_T_I_0000000000000000 [14:0c] EventQueued is received for tserver FR_TServer_760 (this dn=732)
_C_W_025901e83fb4cd98 [0D:03] default value (0) will be used for option use_parking_threshold
_C_W_025901e83fb4cd98 [0D:03] default value (3) will be used for option on_route_overlap
_T_I_025901e83fb4cd98 [01:11] connid 025901e83fb4cd98 is bound to the call 5757-8000000102630dd0
_I_I_025901e83fb4cd98 [01:01] call (5757-8000000102630dd0) for Resources created
_T_I_025901e83fb4cd98 [14:09] add DN FR_TServer_760 732 <732@FR_Paris> (CDN 57 025901e83fb4cd98) to the call 5757-8000000102630dd0 truly
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventRouteRequest
AttributeOtherDN '381479798'
AttributeOtherDNRole 1
AttributeOtherTrunk 262155
AttributeThisDN '732'
AttributeThisDNRole 2
AttributeThisTrunk 1083
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeCallState 0
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeNetworkCallID 0d4f904d77650100
AttributeExtensions [197] 00 06 01 00..
'GCTI_BUSINESS_CALL' 1
'GCTI_LAST_REDIRECTION_DEVICE' '732'
'GCTI_NETWORK_TIMESLOT' 29
'GCTI_GLOB_CID' bin: 0D 4F 90 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '381479798'
AttributeTimeinSecs 1301302959 (11:02:39)
AttributeTimeinuSecs 549000
attr_#148 000000000001bc57
Mon Mar 28 11:02:39 2011.612 Std 04546 Invalid TLib message received from 65218(FR_TServer_760), wrong type of AttributeNetworkCallID
Mon Mar 28 11:02:39 2011.612_T_I_025901e83fb4cd98 [14:0c] EventRouteRequest is received for tserver FR_TServer_760 (this dn=732)
_T_I_025901e83fb4cd98 [14:09] add DN FR_TServer_760 732 <732@FR_Paris> (CDN 71 025901e83fb4cd98) to the call 5757-8000000102630dd0 truly
_T_I_025901e83fb4cd98 [14:08] check delayed proc
_I_I_025901e83fb4cd98 [14:32] strategy: *0x65*FR_Paris7_V49 is attached to the call
_C_W_025901e83fb4cd98 [0D:03] default value (0) will be used for option use_parking_threshold
Mon Mar 28 11:02:39 2011.613 Int 20001 interaction 025901e83fb4cd98 is started
Mon Mar 28 11:02:39 2011.613_I_I_025901e83fb4cd98 [09:06] >>>>>>>>>>>>start interpretator
_I_I_025901e83fb4cd98 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
_I_I_025901e83fb4cd98 [07:46] no error mode for this call
_I_I_025901e83fb4cd98 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
_I_I_025901e83fb4cd98 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING:
_I_I_025901e83fb4cd98 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING:
_I_I_025901e83fb4cd98 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING:
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_StatServer(LOCAL) <- STRING: FR_VTO@StatServer_Tz_EU-Wb.GP
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_Timeout(LOCAL) <- INTEGER: 30
Mon Mar 28 11:02:39 2011.614_M_I_025901e83fb4cd98 [07:0c] default priority 3
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_ANI(LOCAL) <- STRING: 381479798
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_Priority(LOCAL) <- STRING: 1
request to 65218(FR_TServer_760) message RequestAttachUserData
AttributeReferenceID 7010
AttributeUserData [22] 00 01 00 00..
'Service' 'Business'
AttributeConnID 025901e83fb4cd98
AttributeThisDN '732'
..sent to APP011FR:3000(fd=22)
_I_I_025901e83fb4cd98 [10:0d] HERE IS SDATA: FR_AllAgents@StatServer_Tz_EU-Wb - StatAgentsLoggedin
Mon Mar 28 11:02:39 2011.616_M_I_ [10:06] tenant Resources GroupAgents <FR_AllAgents>: statistic StatAgentsLoggedin with server StatServer_Tz_EU-Wb <request=39, status=2> asked
_I_I_025901e83fb4cd98 [10:0d] sdata returns 16(S)
result of SData: FLOAT: 16.000000
_I_I_025901e83fb4cd98 [10:0d] HERE IS SDATA: FR_VTO@StatServer_Tz_EU-Wb - FR_VTOAvailable
Mon Mar 28 11:02:39 2011.616_M_I_ [10:06] tenant Resources GroupPlaces <FR_VTO>: statistic FR_VTOAvailable with server StatServer_Tz_EU-Wb <request=41, status=2> asked
_I_I_025901e83fb4cd98 [10:0d] sdata returns 18(S)
result of SData: FLOAT: 18.000000
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_ANI(LOCAL) <- STRING: 381479798
[b]At this time we made some querry to find the client. I don’t put this log with querry .
After this we play the welcome message.[/b]
Mon Mar 28 11:02:39 2011.863_I_I_025901e83fb4cd98 [09:05] >>>>>>>>>>>>resume interpretator(0)
_I_I_025901e83fb4cd98 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING:
_I_I_025901e83fb4cd98 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING:
request to 65218(FR_TServer_760) message RequestUpdateUserData
AttributeReferenceID 7021
AttributeUserData [17] 00 01 00 00..
'hierarchy' ' '
AttributeConnID 025901e83fb4cd98
AttributeThisDN '732'
..sent to APP011FR:3000(fd=22)
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_Hierarchy(LOCAL) <- STRING:
Mon Mar 28 11:02:39 2011.864 Int 22000 @@@@SDATA= .GQ
request to 65218(FR_TServer_760) message RequestUpdateUserData
AttributeReferenceID 7022
AttributeUserData [103] 00 05 00 00..
'TEL' '0381479798'
'MAINPARTNER' '0001105849'
'COUNTRY' 'FR'
'DNIS' '5830732'
'CONNID' '025901e83fb4cd98'
AttributeConnID 025901e83fb4cd98
AttributeThisDN '732'
..sent to APP011FR:3000(fd=22)
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_SAV(LOCAL) <- INTEGER: 0
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_CED(LOCAL) <- STRING: 0
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_Timeout2(LOCAL) <- INTEGER: 25
_I_I_025901e83fb4cd98 [09:04] ASSIGN: Var_VtoStaServer(LOCAL) <- STRING: FR_VTO@StatServer_Tz_EU-Wb.GP
_I_I_025901e83fb4cd98 [01:07] treatment added: type=IVR, param1=FR_Menu_old, param2=FR_VTO@StatServer_Tz_EU-Wb.GP, tout=-1
Mon Mar 28 11:02:39 2011.865_I_I_025901e83fb4cd98 [07:07] HERE IS TARGETS
TARGETS: dummyagt.A
Mon Mar 28 11:02:39 2011.865_M_I_025901e83fb4cd98 [13:01] current virtual queue: 80000001025fbd20 id=15619, nVQ=15-8000000102155398, priority=3, time=1301302959.865
_M_I_ [17:0f] VQ(80000001003de420) [at all 9 0] 1 target(s), flag=2a, guid: 0Resources||1|-1|1|0|""|||01StatTimeInReadyState|00{}[]dummyagt@StatServer_Tz_EU-Wb.A
Mon Mar 28 11:02:39 2011.865_M_I_025901e83fb4cd98 [13:03] call (virtual queue 80000001025fbd20, id=15619, priority 3, time 1301302959.865) waits for VQ 80000001003de420 (name="") now
_M_I_025901e83fb4cd98 [17:0e] virtual queue ""(id=15619), VQ 80000001003de420 (1 targets): SELECT MAX by statistic StatTimeInReadyState(random )
_M_I_025901e83fb4cd98 [17:0e] target dummyagt: empty(1-1 components) passed
_M_I_025901e83fb4cd98 [17:0e] virtual queue ""(id=15619), VQ 80000001003de420: target for routing was NOT SELECTED (0 1 0 0)
_I_I_025901e83fb4cd98 [07:0a] HERE IS WAIT (-1 sec)
_I_I_025901e83fb4cd98 [07:0a] HERE IS WAIT (19 sec)
Mon Mar 28 11:02:39 2011.865_B_I_025901e83fb4cd98 [07:0a] delay treatments for 1000 msec
Mon Mar 28 11:02:39 2011.865_I_I_025901e83fb4cd98 [09:04] <<<<<<<<<<<<suspend interpretator(WAIT), timers:11000
Mon Mar 28 11:02:39 2011.877_M_I_ [10:17] CHANGE OF STATE (tenant Resources object IT_A_6293 statserver StatServer_Tz_EU-Wb)
_M_I_ [10:17] ready DN(switch IT_MilanoSIP, number 390264426293, type 1, time= 1301302959) for agent IT_A_6293, place IT_CCAuto_6293, status WaitForNextCall time= 1301302959
Mon Mar 28 11:02:39 2011.882_M_I_0000000000000000 [10:1b] blocking: agent IT_A_6293, place IT_CCAuto_6293, switch dn is blocked for 5 sec by 1000000001 expired 1301302964
Mon Mar 28 11:02:39 2011.882_M_I_0000000000000000 [10:1b] blocking: agent , place , switch IT_MilanoSIP dn 390264426293 is blocked for 5 sec by 1000000001 expired 1301302964
_M_I_ [10:17] tenant Resources object IT_A_6293 statserver StatServer_Tz_EU-Wb: 1 ready DNs reported
Mon Mar 28 11:02:39 2011.882_M_I_ [10:15] check queue for statobject <IT_A_6293> type <Agent>
WAITING CALLS: 024f01e3ac69a719 024f01e3ac69a71e
_M_I_0000000000000000 [10:20] try to route to agent "IT_A_6293" (place "IT_CCAuto_6293", 1 ready DNs reported)
_M_I_ [10:0b] agent IT_A_6293, place IT_CCAuto_6293 is blocked absolutely
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventAttachedDataChanged
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeUserData [186] 00 09 00 00..
'Service' 'Business'
'DNIS' '5830732'
'DNIS' '5830732'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' '0001121430'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeThisDNRole 2
AttributeThisDN '732'
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeThirdPartyDN '732'
AttributeReferenceID 7020
AttributeTimeinSecs 1301302959 (11:02:39)
AttributeTimeinuSecs 830000
attr_#148 000000000001bc62
_T_I_025901e83fb4cd98 [14:32] EventAttachedDataChanged is received for tserver FR_TServer_760 (this dn=732)
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventAttachedDataChanged
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeUserData [177] 00 09 00 00..
'Service' 'Business'
'DNIS' '5830732'
'DNIS' '5830732'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' ' '
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeThisDNRole 2
AttributeThisDN '732'
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeThirdPartyDN '732'
AttributeReferenceID 7021
AttributeTimeinSecs 1301302959 (11:02:39)
AttributeTimeinuSecs 846000
attr_#148 000000000001bc63
_T_I_025901e83fb4cd98 [14:32] EventAttachedDataChanged is received for tserver FR_TServer_760 (this dn=732)
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventAttachedDataChanged
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeUserData [246] 00 0C 00 00..
'Service' 'Business'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' ' '
'TEL' '0381479798'
'MAINPARTNER' '0001105849'
'COUNTRY' 'FR'
'DNIS' '5830732'
'CONNID' '025901e83fb4cd98'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeThisDNRole 2
AttributeThisDN '732'
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeThirdPartyDN '732'
AttributeReferenceID 7022
AttributeTimeinSecs 1301302959 (11:02:39)
AttributeTimeinuSecs 846000
attr_#148 000000000001bc64
_T_I_025901e83fb4cd98 [14:32] EventAttachedDataChanged is received for tserver FR_TServer_760 (this dn=732)
Mon Mar 28 11:02:40 2011.019_M_I_ [10:1d] PULSE (calls: 4(4)=3+0--1, targets=3, time=1301302959, mem=0,138930,3863,23,243,0)
_M_I_0000000000000000 [10:20] try to route to agent "IT_A_6293" (place "IT_CCAuto_6293", 1 ready DNs reported)
_M_I_ [10:0b] agent IT_A_6293, place IT_CCAuto_6293 is blocked absolutely
Mon Mar 28 11:02:40 2011.879_B_I_025901e83fb4cd98 [07:09] start chain of treatments
_T_I_025901e83fb4cd98 [14:27] treatment starting: type=IVR, param1=FR_Menu_old, param2=FR_VTO@StatServer_Tz_EU-Wb.GP, tout=-1
_B_I_025901e83fb4cd98 [14:26] treatment starting - ok
_B_I_025901e83fb4cd98 [14:24] IVRTreatment was started===========>TREATMENT_ASK_NUMBER
request to 65218(FR_TServer_760) message RequestUpdateUserData
AttributeReferenceID 7023
AttributeUserData [45] 00 02 00 00..
'Myscript' '2351'
'ScriptName' 'FR_Menu_old'
AttributeConnID 025901e83fb4cd98
AttributeThisDN '732'
..sent to APP011FR:3000(fd=22)
Mon Mar 28 11:02:40 2011.879_M_I_025901e83fb4cd98 [13:01] current virtual queue: 800000010266a138 id=15620, nVQ=20000, priority=3, time=1301302960.879
Mon Mar 28 11:02:40 2011.880_M_I_ [17:0c] VQ(80000001003df6b0) created: type=0, tenant=Resources
==========================================
_M_I_ [17:06] VQ(80000001003df6b0) target 80000001023507a8 added: name=FR_VTO, location=StatServer_Tz_EU-Wb, type=GP, state=##state, activity=unknown
Mon Mar 28 11:02:40 2011.880_M_I_ [10:06] tenant Resources GroupPlaces <FR_VTO>: statistic ##content with server StatServer_Tz_EU-Wb <request=1, status=2> asked
_M_I_ [17:05] VQ(80000001003df6b0) target (name=FR_VTO, location=StatServer_Tz_EU-Wb, type=GP) synchronizing
Mon Mar 28 11:02:40 2011.880_M_I_ [10:06] tenant Resources Place <FR_VTO_660>: statistic ##state with server StatServer_Tz_EU-Wb <request=3, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_660
Mon Mar 28 11:02:40 2011.880_M_I_ [10:06] tenant Resources Place <FR_VTO_661>: statistic ##state with server StatServer_Tz_EU-Wb <request=5, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_661
Mon Mar 28 11:02:40 2011.880_M_I_ [10:06] tenant Resources Place <FR_VTO_662>: statistic ##state with server StatServer_Tz_EU-Wb <request=7, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_662
Mon Mar 28 11:02:40 2011.880_M_I_ [10:06] tenant Resources Place <FR_VTO_663>: statistic ##state with server StatServer_Tz_EU-Wb <request=9, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_663
Mon Mar 28 11:02:40 2011.880_M_I_ [10:06] tenant Resources Place <FR_VTO_664>: statistic ##state with server StatServer_Tz_EU-Wb <request=11, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_664
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_665>: statistic ##state with server StatServer_Tz_EU-Wb <request=13, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_665
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_666>: statistic ##state with server StatServer_Tz_EU-Wb <request=15, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_666
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_667>: statistic ##state with server StatServer_Tz_EU-Wb <request=17, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_667
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_668>: statistic ##state with server StatServer_Tz_EU-Wb <request=19, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_668
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_669>: statistic ##state with server StatServer_Tz_EU-Wb <request=21, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_669
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_670>: statistic ##state with server StatServer_Tz_EU-Wb <request=23, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_670
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_671>: statistic ##state with server StatServer_Tz_EU-Wb <request=25, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_671
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_672>: statistic ##state with server StatServer_Tz_EU-Wb <request=27, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_672
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_673>: statistic ##state with server StatServer_Tz_EU-Wb <request=29, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_673
Mon Mar 28 11:02:40 2011.881_M_I_ [10:06] tenant Resources Place <FR_VTO_675>: statistic ##state with server StatServer_Tz_EU-Wb <request=31, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_675
Mon Mar 28 11:02:40 2011.882_M_I_ [10:06] tenant Resources Place <FR_VTO_676>: statistic ##state with server StatServer_Tz_EU-Wb <request=33, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_676
Mon Mar 28 11:02:40 2011.882_M_I_ [10:06] tenant Resources Place <FR_VTO_677>: statistic ##state with server StatServer_Tz_EU-Wb <request=35, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_677
Mon Mar 28 11:02:40 2011.882_M_I_ [10:06] tenant Resources Place <FR_VTO_674>: statistic ##state with server StatServer_Tz_EU-Wb <request=37, status=2> asked
_M_I_ [17:09] VQ(80000001003df6b0), target 80000001023507a8: GroupPlaces <FR_VTO> connected to state Place FR_VTO_674
Mon Mar 28 11:02:40 2011.882_M_I_025901e83fb4cd98 [13:02] entering virtual queue "__##IVR_VQ_NAME__"
_M_I_ [17:0f] VQ(80000001003df6b0) [at all 10 0] 1 target(s), flag=800000010000000a, guid: 0Resources|__##IVR_VQ_NAME__|1|-1|1|0|""|||03|00{}[]FR_VTO@StatServer_Tz_EU-Wb.GP
Mon Mar 28 11:02:40 2011.882_M_I_025901e83fb4cd98 [13:03] call (virtual queue 800000010266a138, id=15620, priority 3, time 1301302960.879) waits for VQ 80000001003df6b0 (name="__##IVR_VQ_NAME__") now
_M_I_025901e83fb4cd98 [17:0e] virtual queue "__##IVR_VQ_NAME__"(id=15620), VQ 80000001003df6b0 (1 targets): SELECT ANY by statistic NONE(random )
_M_I_025901e83fb4cd98 [17:0b] VQ 80000001003df6b0 target "FR_VTO" (#1, 18-0 components): SELECT ANY by statistic StatAgentLoading(random)
_M_I_025901e83fb4cd98 [10:0c] tenant Resources Place FR_VTO_660: dn 660(ready since 1301302768) is OK
_M_I_025901e83fb4cd98 [17:0b] component #1 FR_VTO_660: statvalues: 0 1301302768 23182(S) the best
_M_I_025901e83fb4cd98 [10:0c] tenant Resources Place FR_VTO_661: dn 661(ready since 1301302611) is OK
_M_I_025901e83fb4cd98 [17:0b] component #2 FR_VTO_661: statvalues: 0 1301302611 1390(S) the best
_M_I_025901e83fb4cd98 [17:0b] component #3 FR_VTO_662: statvalues: 0 1301302924 25054(S) pass
_M_I_025901e83fb4cd98 [10:0c] tenant Resources Place FR_VTO_663: dn 663(ready since 1301302453) is OK
_M_I_025901e83fb4cd98 [17:0b] component #4 FR_VTO_663: statvalues: 0 1301302453 16841(S) the best
_M_I_025901e83fb4cd98 [17:0b] component #5 FR_VTO_664: statvalues: 0 1301302955 21493(S) pass
Mon Mar 28 11:02:40 2011.898_M_I_ [10:0a] object 665|FR_Paris| is unblocked
_M_I_025901e83fb4cd98 [10:0c] tenant Resources Place FR_VTO_665: dn 665(ready since 1301302078) is OK
_M_I_025901e83fb4cd98 [17:0b] component #6 FR_VTO_665: statvalues: 0 1301302078 14912(S) the best
_M_I_025901e83fb4cd98 [17:0b] component #7 FR_VTO_666: statvalues: 0 1301302935 26150(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #8 FR_VTO_667: statvalues: 0 1301302592 25375(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #9 FR_VTO_668: statvalues: 0 1301302586 24658(S) pass
Mon Mar 28 11:02:40 2011.940_M_I_ [10:0a] object 669|FR_Paris| is unblocked
_M_I_025901e83fb4cd98 [10:0c] tenant Resources Place FR_VTO_669: dn 669(ready since 1301302056) is OK
_M_I_025901e83fb4cd98 [17:0b] component #10 FR_VTO_669: statvalues: 0 1301302056 1058(S) the best
_M_I_025901e83fb4cd98 [17:0b] component #11 FR_VTO_670: statvalues: 0 1301302511 3374(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #12 FR_VTO_671: statvalues: 0 1301302355 9947(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #13 FR_VTO_672: statvalues: 0 1301302248 14465(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #14 FR_VTO_673: statvalues: 0 1301302924 5703(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #15 FR_VTO_675: statvalues: 0 1301302797 10120(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #16 FR_VTO_676: statvalues: 0 1301302060 27789(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #17 FR_VTO_677: statvalues: 0 1301302258 25072(S) pass
_M_I_025901e83fb4cd98 [17:0b] component #18 FR_VTO_674: statvalues: 0 1301302443 4026(S) pass
_M_I_025901e83fb4cd98 [17:0b] VQ 80000001003df6b0 target "FR_VTO": component FR_VTO_669 was SELECTED
_M_I_025901e83fb4cd98 [17:0e] target FR_VTO: statvalue: 6.7384868923e-07(N) the best
_M_I_025901e83fb4cd98 [17:0e] virtual queue "__##IVR_VQ_NAME__"(id=15620), VQ 80000001003df6b0: target "FR_VTO" for route was SELECTED
_M_I_025901e83fb4cd98 [01:0d] attempt to route (0)
_T_I_025901e83fb4cd98 [0E:19] check call routing states: state=4 delivery=0 treatment=1 held=0 reserving=0 - true
========== DN Information ===========
DN Number 669
Agent Name
Place Name FR_VTO_669
Agent Login
Switch Name FR_Paris
DN Type 7
=====================================
====================== Target Information =====================
Target Name < FR_VTO >
Target Location < StatServer_Tz_EU-Wb >
Target Type < GP >
STATE MAPPING INFO - STATISTIC < ##state >:
Stat Server DN info available
Modelling Statistic : NOT available
==============================================================
_I_I_025901e83fb4cd98 [01:0f] binding with target 80000001023507a8
_I_I_025901e83fb4cd98 [0E:11] HERE IS ROUTE_IVR
_I_I_025901e83fb4cd98 [0E:03] NO TRANSLATION for this call
Mon Mar 28 11:02:40 2011.941_T_I_025901e83fb4cd98 [14:19] send to tserver FR_TServer_760 RequestRouteCall to dn 669 on (dnis= )
request to 65218(FR_TServer_760) message RequestRouteCall
AttributeReferenceID 7024
AttributeRouteType 0 (RouteTypeUnknown)
AttributeExtensions [196] 00 0A 00 00..
'DEFAULT#' '5830000'
'CUSTOMER_ID' 'Resources'
'VQ' '__##IVR_VQ_NAME__'
'AGENT' ''
'PLACE' 'FR_VTO_669'
'DN' '669'
'ACCESS' '669'
'SWITCH' 'FR_Paris'
'NVQ' 20000
'TARGET' 'FR_VTO@StatServer_Tz_EU-Wb.GP'
AttributeOtherDN '669'
AttributeConnID 025901e83fb4cd98
AttributeThisDN '732'
..sent to APP011FR:3000(fd=22)
_A_I_025901e83fb4cd98 [0E:04] ----------->ARRIVAL
_B_I_025901e83fb4cd98 [0E:11] IVRTreatment was continued===========>TREATMENT_REQUEST
Mon Mar 28 11:02:40 2011.941_M_I_0000000000000000 [10:1b] blocking: agent , place FR_VTO_669, switch FR_Paris dn 669 is blocked for 45 sec by 1000000001 expired 1301303005
_I_I_025901e83fb4cd98 [01:06] treatment moved: type=IVR, param1=FR_Menu_old, param2=FR_VTO@StatServer_Tz_EU-Wb.GP, tout=-1
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventAttachedDataChanged
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeUserData [289] 00 0E 00 00..
'Service' 'Business'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' ' '
'TEL' '0381479798'
'MAINPARTNER' '0001105849'
'COUNTRY' 'FR'
'DNIS' '5830732'
'CONNID' '025901e83fb4cd98'
'Myscript' '2351'
'ScriptName' 'FR_Menu_old'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeThisDNRole 2
AttributeThisDN '732'
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeThirdPartyDN '732'
AttributeReferenceID 7023
AttributeTimeinSecs 1301302960 (11:02:40)
AttributeTimeinuSecs 924000
attr_#148 000000000001bc65
_T_I_025901e83fb4cd98 [14:32] EventAttachedDataChanged is received for tserver FR_TServer_760 (this dn=732)
Mon Mar 28 11:02:41 2011.131_M_I_ [10:17] CHANGE OF STATE (tenant Resources object FR_5010 statserver StatServer_Tz_EU-Wb)
_M_I_ [10:17] tenant Resources object FR_5010 statserver StatServer_Tz_EU-Wb: 0 ready DNs reported
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventRinging
AttributeOtherDN '381479798'
AttributeOtherDNRole 1
AttributeOtherTrunk 262155
AttributeThisDNRole 2
AttributeThisTrunk 516
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeCallState 0
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeUserData [289] 00 0E 00 00..
'Service' 'Business'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' ' '
'TEL' '0381479798'
'MAINPARTNER' '0001105849'
'COUNTRY' 'FR'
'DNIS' '5830732'
'CONNID' '025901e83fb4cd98'
'Myscript' '2351'
'ScriptName' 'FR_Menu_old'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeNetworkCallID 0d4f904d77650100
AttributeExtensions [197] 00 06 01 00..
'GCTI_BUSINESS_CALL' 1
'GCTI_LAST_REDIRECTION_DEVICE' '732'
'GCTI_NETWORK_TIMESLOT' 29
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '381479798'
'GCTI_GLOB_CID' bin: 0F 4F 90 4D.. (len=8)
AttributeThisDN '669'
AttributeTimeinSecs 1301302961 (11:02:41)
AttributeTimeinuSecs 408000
attr_#148 000000000001bc69
Mon Mar 28 11:02:41 2011.455 Std 04546 Invalid TLib message received from 65218(FR_TServer_760), wrong type of AttributeNetworkCallID
Mon Mar 28 11:02:41 2011.456_T_I_025901e83fb4cd98 [14:0c] EventRinging is received for tserver FR_TServer_760 (this dn=669)
_T_I_025901e83fb4cd98 [14:09] add DN FR_TServer_760 669 <669@FR_Paris> (IVR 60 025901e83fb4cd98) to the call 5757-8000000102630dd0 truly
Mon Mar 28 11:02:41 2011.463_M_I_ [10:17] CHANGE OF STATE (tenant Resources object FR_VTO_669 statserver StatServer_Tz_EU-Wb)
_M_I_ [10:17] tenant Resources object FR_VTO_669 statserver StatServer_Tz_EU-Wb: 0 ready DNs reported
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventRouteUsed
AttributeThisDN '732'
AttributeThisDNRole 2
AttributeThisTrunk 1083
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeOtherDN '381479798'
AttributeOtherDNRole 1
AttributeOtherTrunk 262155
AttributeThirdPartyDN '669'
AttributeThirdPartyDNRole 2
AttributeThirdPartyTrunk 516
AttributeCallState 0
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeUserData [289] 00 0E 00 00..
'Service' 'Business'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' ' '
'TEL' '0381479798'
'MAINPARTNER' '0001105849'
'COUNTRY' 'FR'
'DNIS' '5830732'
'CONNID' '025901e83fb4cd98'
'Myscript' '2351'
'ScriptName' 'FR_Menu_old'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeNetworkCallID 0d4f904d77650100
AttributeExtensions [227] 00 07 01 00..
'GCTI_BUSINESS_CALL' 1
'GCTI_LAST_REDIRECTION_DEVICE' '732'
'GCTI_NETWORK_TIMESLOT' 29
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '381479798'
'GCTI_GLOB_CID' bin: 0D 4F 90 4D.. (len=8)
'GCTI_OLD_GLOB_CID' bin: 0F 4F 90 4D.. (len=8)
AttributeReferenceID 7024
AttributeTimeinSecs 1301302961 (11:02:41)
AttributeTimeinuSecs 627000
attr_#148 000000000001bc6a
Mon Mar 28 11:02:41 2011.671 Std 04546 Invalid TLib message received from 65218(FR_TServer_760), wrong type of AttributeNetworkCallID
Mon Mar 28 11:02:41 2011.671_T_I_025901e83fb4cd98 [14:0c] EventRouteUsed(normal) is received for tserver FR_TServer_760 (this dn=732)
_T_I_025901e83fb4cd98 [14:0a] del DN (FR_TServer_760 732) truly(ref.id=7024)
_I_I_025901e83fb4cd98 [01:0f] binding with target 0
Mon Mar 28 11:02:41 2011.671_M_I_025901e83fb4cd98 [13:03] call (virtual queue 800000010266a138, id=15620, priority 3) doesn't wait for VQ 80000001003df6b0 (name="__##IVR_VQ_NAME__") now
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventDiverted
AttributeExtensions [227] 00 07 01 00..
'GCTI_BUSINESS_CALL' 1
'GCTI_LAST_REDIRECTION_DEVICE' '732'
'GCTI_NETWORK_TIMESLOT' 29
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '381479798'
'GCTI_GLOB_CID' bin: 0D 4F 90 4D.. (len=8)
'GCTI_OLD_GLOB_CID' bin: 0F 4F 90 4D.. (len=8)
AttributeNetworkCallID 0d4f904d77650100
AttributeCustomerID 'Resources'
AttributeANI '381479798'
AttributeDNIS '5830732'
AttributeUserData [289] 00 0E 00 00..
'Service' 'Business'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' ' '
'TEL' '0381479798'
'MAINPARTNER' '0001105849'
'COUNTRY' 'FR'
'DNIS' '5830732'
'CONNID' '025901e83fb4cd98'
'Myscript' '2351'
'ScriptName' 'FR_Menu_old'
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeConnID 025901e83fb4cd98
AttributeCallID 25975
AttributeCallType 2
AttributeThirdPartyDNRole 2
AttributeOtherTrunk 262155
AttributeOtherDNRole 1
AttributeOtherDN '381479798'
AttributeOtherQueue '5830732'
AttributeThisQueue '732'
AttributeThisTrunk 1083
AttributeThisDNRole 2
AttributeThisDN '732'
AttributeCallState 0
AttributeThirdPartyDN '669'
AttributeTimeinSecs 1301302961 (11:02:41)
AttributeTimeinuSecs 627000
attr_#148 000000000001bc6b
Mon Mar 28 11:02:41 2011.677 Std 04546 Invalid TLib message received from 65218(FR_TServer_760), wrong type of AttributeNetworkCallID
Mon Mar 28 11:02:41 2011.677_T_I_025901e83fb4cd98 [14:0c] EventDiverted is received for tserver FR_TServer_760 (this dn=732)
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventOffHook
AttributeThisDN '669'
AttributeTimeinSecs 1301302961 (11:02:41)
AttributeTimeinuSecs 627000
AttributeCustomerID 'Resources'
attr_#148 000000000001bc6c
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventEstablished
AttributeOtherDN '381479798'
AttributeOtherDNRole 1
AttributeOtherTrunk 262155
AttributeThisDNRole 2
AttributeThisTrunk 516
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeThirdPartyQueue '732'
AttributeCallState 0
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeUserData [289] 00 0E 00 00..
'Service' 'Business'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' ' '
'TEL' '0381479798'
'MAINPARTNER' '0001105849'
'COUNTRY' 'FR'
'DNIS' '5830732'
'CONNID' '025901e83fb4cd98'
'Myscript' '2351'
'ScriptName' 'FR_Menu_old'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeNetworkCallID 0d4f904d77650100
AttributeExtensions [227] 00 07 01 00..
'GCTI_BUSINESS_CALL' 1
'GCTI_LAST_REDIRECTION_DEVICE' '732'
'GCTI_NETWORK_TIMESLOT' 29
'GCTI_OLD_GLOB_CID' bin: 0F 4F 90 4D.. (len=8)
'GCTI_GLOB_CID' bin: 0D 4F 90 4D.. (len=8)
'GCTI_NAT_INDICATIONTYPE' 'Public:National'
'GCTI_NAT_INDICATION' '381479798'
AttributeThisDN '669'
AttributeTimeinSecs 1301302961 (11:02:41)
AttributeTimeinuSecs 627000
attr_#148 000000000001bc6d
Mon Mar 28 11:02:41 2011.682 Std 04546 Invalid TLib message received from 65218(FR_TServer_760), wrong type of AttributeNetworkCallID
Mon Mar 28 11:02:41 2011.682_T_I_025901e83fb4cd98 [14:0c] EventEstablished is received for tserver FR_TServer_760 (this dn=669)
_T_I_025901e83fb4cd98 [14:09] add DN FR_TServer_760 669 <669@FR_Paris> (IVR 64 025901e83fb4cd98) to the call 5757-8000000102630dd0 truly
_T_I_025901e83fb4cd98 [14:08] check delayed proc
Mon Mar 28 11:02:41 2011.682_A_I_025901e83fb4cd98 [14:0d] <-----------ARRIVAL
_B_I_025901e83fb4cd98 [14:21] treatment applied===========>TREATMENT_APPLIED
Mon Mar 28 11:02:41 2011.682_M_I_025901e83fb4cd98 [10:1f] pulse for one call
_T_I_025901e83fb4cd98 [0E:19] check call routing states: state=4 delivery=0 treatment=3 held=0 reserving=0 - true
_M_I_025901e83fb4cd98 [17:0e] virtual queue ""(id=15619), VQ 80000001003de420 (1 targets): SELECT MAX by statistic StatTimeInReadyState(random )
_M_I_025901e83fb4cd98 [17:0e] target dummyagt: empty(1-1 components) passed
_M_I_025901e83fb4cd98 [17:0e] virtual queue ""(id=15619), VQ 80000001003de420: target for routing was NOT SELECTED (0 1 0 0)
Mon Mar 28 11:02:41 2011.711_M_I_ [10:17] CHANGE OF STATE (tenant Resources object FR_VTO_669 statserver StatServer_Tz_EU-Wb)
_M_I_ [10:17] tenant Resources object FR_VTO_669 statserver StatServer_Tz_EU-Wb: 0 ready DNs reported
received from 65218(FR_TServer_760)APP011FR:3000(fd=22) message EventAttachedDataChanged
AttributeCallType 2
AttributeCallID 25975
AttributeConnID 025901e83fb4cd98
attr_#141 'B66T7G358L05PBH5420MG5FQC8000OPV'
AttributeUserData [301] 00 0F 00 00..
'Service' 'Business'
'ANI' '0381479798'
'TelSAP' '0381479798'
'ACCOUNT' '0001105849'
'Subtypology' 'FCE'
'Company' 'PATRICK METZ BMW'
'hierarchy' ' '
'TEL' '0381479798'
'MAINPARTNER' '0001105849'
'COUNTRY' 'FR'
'DNIS' '5830732'
'CONNID' '025901e83fb4cd98'
'Myscript' '2351'
'ScriptName' 'FR_Menu_old'
'EAP' '2351'
AttributeDNIS '5830732'
AttributeANI '381479798'
AttributeCustomerID 'Resources'
AttributeThisDN '669'
AttributeThisDNRole 2
AttributeThisQueue '732'
AttributeOtherQueue '5830732'
AttributeThirdPartyQueue '732'
AttributeThirdPartyDN '669'
AttributeTimeinSecs 1301302961 (11:02:41)
AttributeTimeinuSecs 940000
attr_#148 000000000001bc6f
_T_I_025901e83fb4cd98 [14:32] EventAttachedDataChanged is received for tserver FR_TServer_760 (this dn=669)
Mon Mar 28 11:02:42 2011.019_M_I_ [10:1d] PULSE (calls: 4(4)=4+0-0, targets=20, time=1301302961, mem=0,138945
[b]I stop the log hear because I see other call for Italia and Spania.
This call on next stop was block and I see only this step who repeat[/b]