Alarm send email

[matt]

I'm having trouble sending an email as an alarm reaction. I configured the email reaction, as well as adding a 'mailer' option with host and port number to the SCS.

I'm getting an error 'Mailer is not initialized successfully'.

Any suggestions or tips???

[matt]

DO you need outlook or outlook express setup to use SMTP??

[Dave]

You don't need Outlook to use SMTP... only if you're using MAPI, and that's just the easiest way to use MAPI, it's not even required then.

That being said, from the documentation, make sure you've got your options in SCS set correctly:

"To enable the operation of email alarm reactions via an SMTP email system, SMTP server host and port must be configured for SCS as values for the smtp_host and smtp_port configuration options."

It's also important to ensure that your SMTP server allows connections from the SCS machine.

Refer to pages 4950 of the 6.5 Framework Configuration Options Reference Manual for details on these two option settings in SCS.

[gauthier]

When you configure the mailer section, make sure you use the good parameter names, because the ones in the documentation are not good you need to use the ones defined in the release notes. They are 'smtp_host' and 'smtp_port'.

see ya

[matt]

Got it...we had to make the SMTP server accept from our framework box. Thanks for the help

[Damon]

THere is a bug in one of the DLL's I can't remeber which one it is though. Genesys should be able to tell you. We found if you started SCS as an application it worked but not when it started as a service it didn't work. This fix solved it though.