CCPulse Count Formula

[PFCCWA]

Hello,

I am trying to use a count formula in ccpulse but cant seem to get one to work.

Have tried count(), count.if(), countif(), CountIf(), countIf() without success usually receiving a message "error in formula:object expected" or "error in formula:expected identifier".

I am created a custom statistic (calls waitiing) which will return integer values of 1.00, 2.00 and 3.00.  Alongside this I want to create a formula statistic that count the number of calls waiting with a value of 1.00, 2.00 and 3.00.

Thanks,
WA

[Tambo]

Hi Wa,

I tend to use the following then amend it for what i'm trying to do. Don't know if it will work for you but it has for everything i've tried so far. Just add more lines in 

result.Text = CalculateReason();

function CalculateReason()

{

if (ccpulse.Real_Time.XXX("XXX")>0)
  { return "XXX ";}
}