" /> Co Tweet integration with Genesys eServices - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Co Tweet integration with Genesys eServices  (Read 2455 times)

Offline RDB

  • Newbie
  • *
  • Posts: 25
  • Karma: 0
Co Tweet integration with Genesys eServices
« on: August 23, 2011, 10:06:22 AM »
Advertisement
Hi,

Wanted to know the feasibility of integrating Co Tweet with Genesys eServices. If yes, what are the different
possible ways of achieving the same.

Would appreciate any help.

Thanks,
Sab.
Logged

Offline genesysguru

  • Sr. Member
  • ****
  • Posts: 293
  • Karma: 12
    • Genesys Guru Blog
Re: Co Tweet integration with Genesys eServices
« Reply #1 on: August 23, 2011, 01:45:58 PM »
Mmmm .. if depends what and how you want to integrate. Do you want to use CoTweet as a desktop / front end for Genesys routed social interactions for example? With eServices a Twitter Tweet or Facebook post results in a new interaction being created and then routed to an advisor in the same way as for an email. Desktop support is via GAD or IWS.

Logged

Offline RDB

  • Newbie
  • *
  • Posts: 25
  • Karma: 0
Re: Co Tweet integration with Genesys eServices
« Reply #2 on: August 24, 2011, 03:51:11 AM »

Yes thats what the idea is. We want to use CoTweet as a front end for Social Media
but the routing needs to be from the Genesys framework. Was pondering if the Genesys
integration feasibility is supported by CoTweet?

Thanks,
Sab.
Logged
Pages: [1]   Go Up
« previous next »