Push Video Fail

[alexandercoachman]

Hi all,

i configured "push video" service, but when on Genesys Desktop I click to this feature, the softphone client says: waiting for remote video... ... ... When i switch back the agent video, it works. I configured it according the Genesys Desktop guide, SIP deployment guide, Stream manager guide. The SIP server log says:

23:38:23.187:(1) ResolveCallInfo: set flag DIAL_PLAN_PROCESSING
23:38:23.187:(1) SIPTR(109): Begin step 0 - SipTransactionResolveCallInfoByDialPlan(110)
23:38:23.187:(1) DialPlan: No DialPlan/Rule defined, using original destination 'gcti::video'.
23:38:23.187:(1) DialPlan: clear flag DIAL_PLAN_PROCESSING
23:38:23.187:(1) Selected for Dn (geo-loc[]:partitionId[]:cpdCapability[]): Service pushvideo (geo-loc[], priority[0], capacity 0 (0% of -2))
23:38:23.187:(1) ProcessDialPlanResult: Connecting to device gcti::video.
23:38:23.187:(1) ERROR: No MCU Servers are configured
23:38:23.187:(1) ERROR: 10000017, GetProxyRegistrar().ResolveMcuService(SIP_MEDIA_SERVICE_MCU, conf, call.GetGeolocation(), 0, 0, deviceInfo), SipDeviceManager.cpp,603
23:38:23.187:(1) ERROR: 10000017, GetDeviceManager().ResolveMcuDevice(call, id, device), SipMediaResourceManager.cpp,439
23:38:23.187:(1) ERROR: 10000017, GetMediaResourceManager().CreateConference(call,conference), SipCallManagerScenarios.cpp,1993
23:38:23.187:(1) ERROR: 10000017, ReserveMcu(scenario,call,parties), SipCallManagerScenarios.cpp,2325
23:38:23.187:(1) ERROR: 10000017, Conference(scenario, *data.m_call, *party, data.m_ssConf, false, otherDevice), SipCallManagerCallControl.cpp,951
23:38:23.187:(1) ERROR: 10000017, DialPlanHandleConnect(scenario, trData,result,*instruction), SipCallManagerDialPlan.cpp,1428
23:38:23.187:(1) SIPTR(110): failed
23:38:23.187:(1) SIPTR(109): Step 0 - SipTransactionResolveCallInfoByDialPlan(110) failed
23:38:23.187:(1) SIPTR(109): failed
23:38:23.187:(1) SIPCM: transaction SipScenario failed
23:38:23.187:(1) PI: 00 S[CI]D[1113]C[*D[1113]]P[1112]
23:38:23.187:(1) PI: 00 S[CA]D[1112]C[*D[1112]]P[1113]
23:38:23.187:(1) CALLSTATE(a:2,d:0,i:0,e:0,r:0,o:0)
23:38:23.187:(1) MCU reservation failed, restore two way call
23:38:23.187:(1) previous scenario is not cleaned up
23:38:23.187:(1) SIPTR(109): Begin step 0 - SipTransactionSingleStepTransfer(111)
23:38:23.187:(1) refer 1112[lc] to 1113[lc] : 1=>1=>1
23:38:23.187:(1) add party '1113' state
23:38:23.187:(1) SIPDLG[35]: register TRN[121]
23:38:23.187:(1) Sending  [416,UDP] 640 bytes to 10.35.37.10:9080 >>>>>
REFER sip:1113@10.35.37.10:9080 SIP/2.0
From: "1112"<sip:1112@10.35.37.10:5060>;tag=2AA0E509-7797-4884-B649-905964DFC4EA-35
To: <sip:1113@10.35.37.10:5060>;tag=9103ea79
Call-ID: 122195248947b000YzcxZTNmYTdjZjkxNWVhMWNmNGZjOThhMmI0NzYyZmE.
CSeq: 1 REFER
Content-Length: 0
Via: SIP/2.0/UDP 10.35.37.10:5060;branch=z9hG4bKD479F568-CAD3-4FAE-9A4F-3B91C1D6BA8B-79
Contact: <sip:10.35.37.10:5060>
Refer-To: <sip:1112@10.35.37.10:5060;genesysid=2NFB9KM2TL6NT3GLRCAOKFFBIC00000H>
Referred-By: <sip:1112@10.35.37.10:5060;genesysid=2NFB9KM2TL6NT3GLRCAOKFFBIC00000H>
X-Genesys-CallUUID: ULAL92039559VCV0ASGA1FTBH4000009
Max-Forwards: 70



23:38:23.187:(1) SipDialog: event CONNECTED_SEND_REQUEST, t=121, s=7, r=5, m=02f4f1a4
23:38:23.187 SIPCONN(1113): HandleSipDialogEvent(CONNECTED_SEND_REQUEST) - filtered
23:38:23.187:(1) OnRequestFailed
  -- thisCall by party
23:38:23.187 Trc 36002 Request rejected: error code 173(Unsuccessful conference)
@23:38:23.1870 [0] 8.0.400.25 send_to_client: message EventError
(Unsuccessful conference)
AttributeEventSequenceNumber 00000000000000d8
AttributeTimeinuSecs 187000
AttributeTimeinSecs 1314653903 (23:38:23)
AttributeExtensions [60] 00 02 00 00..
'AgentVideo' 'to-third-party'
'VideoFile' 'announcement/10'
AttributeErrorCode 173
AttributeErrorMessage 'Unsuccessful conference'
AttributeReason [2] 00 00..
AttributeConnID 006b01f55a09c009
AttributeLocation 'SIPSwitch'
AttributeOtherDN 'gcti::video'
AttributeUserData [101] 00 03 00 00..
'GCS_TransferringAgentName' 'B1000'
'GCS_TransferringEmployeeId' 'B1000'
'GCS_TransferringNotepad' ''
AttributeThisDN '1112'
AttributeReferenceID 28
AttributeClientID 6
23:38:23.187 Int 04545 Interaction message "EventError" sent to 460 ("GAD762")
23:38:23.187 Trc 04542 EventError sent to [460] (00000006 GAD762 10.35.37.10:4274)
23:38:23.187 --- CIFace::Request ---
23:38:23.187:(1) 23:38:23.187:(1) SIPS:LOGBLOCK:END:REQUEST:]
23:38:23.187  -- deleted: CRequest@259fcd8 RequestSingleStepConference-GAD762[460]/28

I tried all configuration, i tried is with Bria and Eyebeam softphone clients too, but it didnt help.

[René]

Alex,

SIP Server complains about missing MCU. Please define new MCU as described in Deployment Guide.

R.

[alexandercoachman]

Hi René,

i configured the mcu service with the following TServer options:

contact - sip:10.35.37.10:5060
prefix - conf=
service-type - mcu

Now i looks better, but not enough good, the Event Error is the same. The logfile says:

16:34:47.812:(1) SipDialog: event CALLING_RESREJECT, t=171, s=9, r=5, m=0304e114
16:34:47.812 SIPCONN(gcti::video): HandleSipDialogEvent(CALLING_RESREJECT)
16:34:47.812:(1) SIPDM: locate new destination for failed device 'pushvideo'
16:34:47.812:(1) GetTheBestNode: no eligible service found for
16:34:47.812:(1) REGISTRAR: Replacement cannot be found for service [pushvideo], Dn
16:34:47.812:(1) SIPDM: no alternative destination is found for 'pushvideo'
16:34:47.812 SIPCONN(gcti::video): state e:4,p:0,s:6,c:23,rc:404,m:1
16:34:47.812 SIPPARTY(gcti::video): 37 verify update of party-connection state N-F
16:34:47.812 SIPPARTY(gcti::video): 37 update party-connection state N-F
16:34:47.812:(1) check call postponed until end of operation
16:34:47.812 SIPCONN(gcti::video): terminate dialog
16:34:47.812:(1) SipDialog: set monitor 00000000
16:34:47.812:(1) SipDialog::Terminate(state=9,reason=0)
16:34:47.812 SIPCONN(gcti::video): state e:4,p:6,s:6,c:23,rc:404,m:1
16:34:47.812 SIPPARTY(gcti::video): 37 verify update of party-connection state F-F
16:34:47.812:(1) SIPTR(169): failed
16:34:47.812:(1) SIPTR(164): Step 4 - SipTransactionConnectNewParty(169) failed
16:34:47.812:(1) SIPTR(164): failed
16:34:47.812:(1) SIPCM: transaction SipScenario failed
16:34:47.812:(1) PI: 00 S[CC]D[1112]C[*D[1112]]MC[C[*D[mcu]]]
16:34:47.812:(1) PI: 00 S[CC]D[1114]C[*D[1114]]MC[C[*D[mcu]]]
16:34:47.812:(1) PI: 01 S[FN]D[gcti::video]MC[C[*D[mcu]]], busy scheduled
16:34:47.812:(1) party cannot be recovered
16:34:47.812:(1) CALLSTATE(a:3,d:0,i:0,e:0,r:0,o:0)
16:34:47.812:(1) apply fast busy tone for device 'gcti::video'
16:34:47.812:(1) Selected for Dn (geo-loc[]:partitionId[]:cpdCapability[]): Service startvideo (geo-loc[], priority[0], capacity 0 (0% of -2))
16:34:47.812:(1) uncertain reject call, more than two participants in the call, release routing party
16:34:47.812:(1) previous scenario is not cleaned up
16:34:47.812:(1) SIPTR(164): Begin step 0 - SipTransactionConnectMediaService(170)
16:34:47.812 SIPCONN(startvideo): set monitor 03090158, 03055f80
16:34:47.812 SIPCONN(mcu): re-invite-connected-accepted
16:34:47.812 SIPCONN(startvideo): re-invite-null
16:34:47.812 SIPCONN(mcu): GetOffer
16:34:47.812 SIPCONN(mcu): GetOffer::ReturnOffer
16:34:47.812 SIPCONN(mcu): NotifyOnOffer
16:34:47.812 SIPCONN(startvideo): SendOffer
16:34:47.812 SIPCONN(startvideo): SendOffer::Invite
16:34:47.812:(1) SipDialog: set monitor 030901cc
16:34:47.812 SIPCONN(startvideo): main dialog 0 created
16:34:47.812 SIPCONN(startvideo): AddInviteExtraHeaders: originator empty, X-Genesys-Orig not added.
16:34:47.812 SIPCONN(startvideo): Local contact: '<sip:mcu@10.35.37.10:5060>'
16:34:47.812 SIPCONN(startvideo): InitiateDialog: preparing a 1pcc request
16:34:47.812:(1) SIPDLG[73]: register TRN[172]
16:34:47.812:(1) SIPDLG[73]: TRN[172] flags set to 0x6
16:34:47.812:(1) Sending  [428,UDP] 1147 bytes to 10.35.37.10:5065 >>>>>
INVITE sip:annc@10.35.37.10:5065;play=music/atb_5sec SIP/2.0
From: <sip:conf=4e5cf2e600000005@10.35.37.10:5065;confrole=push-all>;tag=72E4F19F-3310-423A-87D6-61466D2732B1-72
To: <sip:annc@10.35.37.10:5065;play=music/atb_5sec>
Call-ID: 722C2603-9A4F-4FDB-8D28-4F0A0ADC59B9-39@10.35.37.10
CSeq: 1 INVITE
Content-Length: 433
Content-Type: application/sdp
Via: SIP/2.0/UDP 10.35.37.10:5060;branch=z9hG4bKD90EB023-F6E0-46EE-B0BF-CDF8CA73EAB0-139
Contact: <sip:mcu@10.35.37.10:5060>
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
Max-Forwards: 69
X-Genesys-CallUUID: C3OBN2A0OP2U34691QNU974MTG00000H
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: timer


v=0
o=Genesys 1314713976 1 IN IP4 10.35.37.10
s=StreamManager 7.6.004.01 conf
c=IN IP4 10.35.37.10
t=0 0
m=audio 8062 RTP/AVP 0 8 3 18 4 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:0 pcmu/8000
a=rtpmap:8 pcma/8000
a=rtpmap:3 gsm/8000
a=rtpmap:18 g729/8000
a=rtpmap:4 g723/8000
m=video 8064 RTP/AVP 31 34 108
a=x-media-op:conf
a=rtpmap:31 h261/90000
a=rtpmap:34 h263/90000
a=rtpmap:108 h264/90000

16:34:47.812:(1) SipDialog: event SEND_INVITE, t=172, s=2, r=6, m=030901cc
16:34:47.812 SIPCONN(startvideo): HandleSipDialogEvent(SEND_INVITE) - filtered
16:34:47.812 SIPCONN(startvideo): sdp state SDP_STATE_NULL, event SDP_OFFER_SENT
16:34:47.812 SIPCONN(startvideo): new sdp state SDP_OFFER_SENT, event SDP_OFFER_SENT
16:34:47.812:(1) OnRequestFailed
16:34:47.812  -- thisCall by party
16:34:47.812 Trc 36002 Request rejected: error code 173(Unsuccessful conference)
@16:34:47.8120 [0] 8.0.400.25 send_to_client: message EventError

Here you can download the full logfile:
[url=http://www.sendspace.com/file/sz3ncc]http://www.sendspace.com/file/sz3ncc[/url]

Thanks a lot.
Alex

[fnunezsa]

Are SIP Server and Stream Manager running on the same box? If yes, on what port is SIP Server listening for SIP Traffic?

[alexandercoachman]

Hi fnunezsa,

yes, they are running on the same host, SIP Server is listening for SIP traffic on port TCP 5060 (default, i think). There are VoIP Service DN -s for treatments and video service-type with contact option [b]sip:10.35.37.10:5065[/b].

Does it help?
Alex

[René]

Hi Alex,

I did quick check of your log and Stream Manager returns 404 Not found error. Could you please check Stream Manager log why it sends this error (missing file?)?

R.

[fnunezsa]

You have stated:
[quote]Hi fnunezsa,

yes, they are running on the same host, SIP Server is listening for SIP traffic on port TCP 5060 (default, i think). There are VoIP Service DN -s for treatments and video service-type with contact option sip:10.35.37.10:5065[/quote]

And:

[quote]i configured the mcu service with the following TServer options:

contact - sip:10.35.37.10:5060
prefix - conf=
service-type - mcu[/quote]

Which one is the correct one?

Your MCU service cannot be configured with contact - sip:10.35.37.10:5060 as 5060 is SIP Server listening port.

[alexandercoachman]

fnunezsa: Hi, sorry MCU service is configured with port:5065 on the same host with SIPServer.
René: Hi, i will check my logs, but i dont think my files are missed. I tell you what i found.

with Best Regards, Alex