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Paul

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Agent wait time in CCA
« on: January 01, 1970, 12:00:00 AM »
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Hi all. We have an issue where some of our agents wait time is showing greater than the collection time period (3600secs) in our CCA Agents reports. Can anyone explain how this could occur.

Thanks.
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Scott Blakeman

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Agent wait time in CCA
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Are the statistics total time or total adjusted time?
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