Not Ready Reason Code Status Time

[genecool]

Hello,

I try to display in CCPulse the "Break Time", "Trainning Time" or any other duration for any other reason of not ready status.

I have create action codes from Genesys Administrator and several filters into the Statistics Server.

For example :

Filter "BREAK" :  PairExist("ExtensionReasonCode", "1")


Then, I use this filter with statistic "Total_Not_Ready_Time".


Although I can see into StatServer logs that reason changes, no statistic appears... 

[quote]2011-10-03 13:22:05> Server: Switch 'SIP_Switch'->'EventAgentNotReady'
TimeStamp '2011-10-03 13:22:04'
ThisDN '8803'
Agent LoginID '1813'
Reasons
'Break' '1'
Extensions
'AgentSessionID' '03AM81153169P5PF720HM9SUH800001C'[/quote]




Could you help me please ?

[cavagnaro]

You filter should be:

PairExist("Break", "1")

[genecool]

thank you very much, it works