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Offline GenesysNewbie

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How to trigger gvp applicaction from URS
« on: October 06, 2011, 08:17:17 PM »
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Hi,

I am trying to call a gvp(7.6 version) application from a strategy. I got no results, does someone can clarify if this is posible for the pointed version gvp7.6.
I review genesys docs, but without luck.... what i am missing?

Escenario:
A call need to be transfered to a RP. If there are no agents a ringback needs to be applied.
Need help please.

Thanks,
JJ

« Last Edit: October 07, 2011, 02:59:37 AM by GenesysNewbie »
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Offline fnunezsa

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Re: How to trigger gvp applicaction from URS
« Reply #1 on: October 12, 2011, 10:48:08 PM »
What to yo mean by "without luck"? Calls are being dropped? Call are being rejected by GVP?
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Offline cavagnaro

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Re: How to trigger gvp applicaction from URS
« Reply #2 on: October 12, 2011, 10:59:49 PM »
Turn on the magic ball fnunezsa ;) don't be lazy
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Offline GenesysNewbie

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Re: How to trigger gvp applicaction from URS
« Reply #3 on: October 13, 2011, 05:32:00 AM »
Hi fnunezsa,

When i said without luck i mean i follow all the steps explained in a  genesys tutorial but i doesn´t work.  The point is that tutorial explains the issue for GVP72, we have 76.

Have you implemented this stuff for gvp76?  is it possible?

Thanks 4 ur time,
JJ

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Offline fnunezsa

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Re: How to trigger gvp applicaction from URS
« Reply #4 on: October 13, 2011, 06:07:27 PM »
I'll need some details in order to be able to help you with it. For example, I'll need to know what PBX/Switch and TServer are you using, this functionality depends on your TServer. Also will need to see some logs to look for errors and know what are the symptoms you're experiencing
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Offline GenesysNewbie

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Re: How to trigger gvp applicaction from URS
« Reply #5 on: October 14, 2011, 05:05:06 AM »
Hi,

Nortel sw.
TServer76.

Thanks,
JJ
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Offline fnunezsa

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Re: How to trigger gvp applicaction from URS
« Reply #6 on: October 17, 2011, 11:47:03 PM »
Please refer to you TServer deployment guide. I took a quick look at such document for both Nortel CS 1000 and Nortel CS 2000 and it seems like such treatment is not supported (TApplyTreatment - TreatmentPlayApplication). Therefore I'd suggest to apply such treatment from the Switch itself.
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Offline GenesysNewbie

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Re: How to trigger gvp applicaction from URS
« Reply #7 on: October 18, 2011, 03:57:10 PM »
Hi Fnunezsa,

Thanks for your help. What you said is what i believe all the time while working in this issue. However, TS-Genesys said the treatments are valid for 7.6 version. Sooo as you see we are looking the truth hahaha.

In other hand, we need to implement this by gvp cause pbx is not able to provide ringback tone. Pbx team report this as a pbx issue, so we are looking to implement treatments as a way to fix this issue.

Thanks for ur time! I really apreciate ur help.
JJ
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Offline fnunezsa

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Re: How to trigger gvp applicaction from URS
« Reply #8 on: October 18, 2011, 11:09:02 PM »
Are you using SIP trunks in Nortel CS? Or TDM?
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Offline GenesysNewbie

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Re: How to trigger gvp applicaction from URS
« Reply #9 on: October 19, 2011, 12:10:33 AM »
We have both ...
GVP is Sip based.
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Offline smile

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Re: How to trigger gvp applicaction from URS
« Reply #10 on: October 19, 2011, 07:37:59 AM »
Please put even though screenshot of you strategy. what king of block are you using for call transfer to GVP?
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Offline fnunezsa

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Re: How to trigger gvp applicaction from URS
« Reply #11 on: October 19, 2011, 11:13:11 PM »
IF GVP is SIP-based, do you have Genesys SIP Server? if so, I believe you should also have SM and therefore you could use SM to provide that treatment.
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Offline psmerugu

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Re: How to trigger gvp applicaction from URS
« Reply #12 on: October 31, 2011, 06:58:29 AM »
Hi

Use the IVR Treatment block in the strategy to send the call back to the GVP and use the Script ID parameter to send it to GVP.

Regards
Prashanth Merugu
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