Author Topic: TotalNumber statistic on v queue object for answ. calls without waiting. SOLVED (Read 2796 times)

OXE_4400 · « **on:** October 18, 2011, 09:32:17 AM »

How to make statistic on virtual queue object for answered calls without waiting?
Ringing time on agent should NOT be taken into account.
Subject DNAction
Main Mask CallAnswered
Time Range 00-01
takes into account also ringing on agent set, but how to eliminate ringing time?
I need to count only calls which wasn't in waiting state on virtual queue.

cavagnaro · « **Reply #1 on:** October 18, 2011, 12:44:35 PM »

But if you want to remove the ringing time then you don't want to measure the answer time but the Distribution time only...

OXE_4400 · « **Reply #2 on:** October 18, 2011, 01:47:19 PM »

Not exactly. Maybe agent not answered and call overflowed.

OXE_4400 · « **Reply #3 on:** October 19, 2011, 07:19:07 AM »

Problem solved, need to create filter:
PairExists(Extensions, "GCTI_WAITING_TIME","0") & MediaType=voice

cavagnaro · « **Reply #4 on:** October 19, 2011, 03:34:28 PM »

Hum...sure? That is also the Time before to Distribute...
Now when you say the phone can overflow, to where does it overflow? Do you return it to the RP?

OXE_4400 · « **Reply #5 on:** October 19, 2011, 07:31:42 PM »

statistic on answered with additional filter

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Author Topic: TotalNumber statistic on v queue object for answ. calls without waiting. SOLVED (Read 2796 times)

OXE_4400

TotalNumber statistic on v queue object for answ. calls without waiting. SOLVED

cavagnaro

Re: TotalNumber statistic on virtual queue object for answered calls without waiting

OXE_4400

Re: TotalNumber statistic on virtual queue object for answered calls without waiting

OXE_4400

Re: TotalNumber statistic on virtual queue object for answered calls without waiting

cavagnaro

Re: TotalNumber statistic on v queue object for answ. calls without waiting. SOLVED

OXE_4400

Re: TotalNumber statistic on v queue object for answ. calls without waiting. SOLVED