" /> In-queue messaging (Best Practices) - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: In-queue messaging (Best Practices)  (Read 1956 times)

Offline Michael

  • Jr. Member
  • **
  • Posts: 50
  • Karma: -1
In-queue messaging (Best Practices)
« on: October 20, 2011, 02:04:00 PM »
Advertisement
Does anyone have input on best practices for in-queue messaging? # of messages? Length of messages? Distance between messages? Etc...?

Your input is appreciated.

Thanks.
Mike
Logged

Offline genesysguru

  • Sr. Member
  • ****
  • Posts: 293
  • Karma: 12
    • Genesys Guru Blog
Re: In-queue messaging (Best Practices)
« Reply #1 on: October 24, 2011, 10:41:37 AM »
There is no such thing as best practice for this. I depends on the business requirements and the overall Customer Experience and Journey required....
Logged
Pages: [1]   Go Up
« previous next »