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Can someone please let me know how we can identify the event ID for each application to configure the alert?

Is it available on CME/SCS help?
How we can set the alert for primary and backup?

Author Topic: Setting up alerts in SCI on Switchover of any application  (Read 2481 times)

Offline sunbabu15

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Setting up alerts in SCI on Switchover of any application
« on: November 05, 2011, 06:48:34 PM »
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Hi All,

We are planning to set  alerts on each application on switch over between primary and backup. Intially planning for avaya T-server.

Can someone please let me know how we can get the event ID for each application to configure the alert?
and How we can acheieve this?

Thanks in advance  :)

Regards,
Sunil

Offline genesysguru

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Re: Setting up alerts in SCI on Switchover of any application
« Reply #1 on: November 06, 2011, 04:00:31 PM »
Hi

There is a document somewhere which has all of the event Ids. However, I often find this is not up to date so I look in the LMS files associated with a component install. See here: http://genesysguru.com/blog/blog/2009/10/13/custom-alarm-conditions-and-log-event-message-ids/

Offline borkokrz

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Re: Setting up alerts in SCI on Switchover of any application
« Reply #2 on: November 07, 2011, 10:34:19 AM »
In SIPServer switchover between applications are associated with event IDs 04560-04563. This is common part for all TServers so Avaya should have the same IDs.