Alcatel OXE with GVP with SIP and URS

[genecool]

Hi,

Forgive me back this old post, but I would like to know if it is possible to route a call from URS to GVP retaining the attached data, without using a PlayApplication block ?

Moreover, if we use a Voice over IP Service DN, how do URS know send the call to SIP Trunk ? Maybe ISCC... ?

Thanks.

[cavagnaro]

Only 2 components here, OXE Tserver and IVR TServer. ISCC must be configured already between them. As René mentioned on first posts you need an ACD Queue and a Access Resource (search for 'epn' on support site to have more than 1 app, I don't have on mind right now how it was exactly)
Then on OXE RP (RSI) you load a strategy that uses a TRoute to the ACDQueue (which is the GVP DNIS number on the IVR Profile)
And then as ISCC is activated then call arrives to GVP (via SIP Trunk on OXE as it dials it) and plays the application associated to the ACDQueue.
I can detail more but heavy with work on this last days, if you can wait then I'll share a step by step guide

[genecool]

I would like to send call to GVP using PlayApplication block.

I have 5 External Routing Point and a Voice over IP Server configured on SIP Server.

ISCC is configured between A4400 T-Server and SIP Server.

My PlayApplication block configuration is the following :

[b]APP_ID :[/b] 1
[b]LANGUAGE :[/b] French
[b]{s}APP_URI :[/b] http://<server-ip>/VXMLApplicationProject/src-gen/Main.vxml


With wireshark on server hosting SIP Server I can note that no sip request is sent from OXE to SIP Server...


How do VoIP Service DN know numbers or prefix to use sip trunk ?
How do URS use VoIP Server DN which is configured on SIP Server ?


[u][b]TServer log :
[/b][/u]
[quote]
16:34:31.739 Trc 04541 RequestApplyTreatment received from [508] (00000003 URS 10.169.63.67:50611)
message RequestApplyTreatment
AttributeThisDN '3968618'
AttributeConnID 006c01feb92a3004
AttributeTreatmentType 13 (TreatmentPlayApplication)
AttributeTreatmentParms [112] 00 03 01 00..
'APP_ID' 1
'LANGUAGE' 'French'
'APP_URI' 'http://<server-ip>/VXMLApplicationProject/src-gen/Main.vxml'
AttributeReferenceID 35
16:34:31.739 Int 04543 Interaction message "RequestApplyTreatment" received from 508 ("URS")
16:34:31.739  -- created: CRequest@1f64aa0 RequestApplyTreatment-URS[508]/35
16:34:31.739 +++ CIFace::Request +++
  -- new invoke
  -- thisCall by party
  Parsed: RequestApplyTreatment
  From: URS[508]/35
  Numbers: +<3968618> -<none>
  Calls: 1f64c30:1 none
  Parties: 3968618.1f64e98-1f64c30:1
          none
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
  -- validate
  -- state check: ok
  Q state:RQ[0,0]
16:34:31.739 Trc 36002 Request rejected: error code 51(Unsupported operation)
@16:34:31.7390 [0] 8.1.000.09 send_to_client: message EventError
(Unsupported operation)
AttributeEventSequenceNumber 0000000000000142
AttributeTimeinuSecs 739000
AttributeTimeinSecs 1324481671 (16:34:31)
AttributeErrorCode 51
AttributeErrorMessage 'Unsupported operation'
AttributeReferenceID 35
AttributeTreatmentParms [112] 00 03 01 00..
'APP_ID' 1
'LANGUAGE' 'French'
'APP_URI' 'http://<server-ip>/VXMLApplicationProject/src-gen/Main.vxml'
AttributeTreatmentType 13 (TreatmentPlayApplication)
AttributeConnID 006c01feb92a3004
AttributeThisDN '3968618'
AttributeClientID 3
16:34:31.739 Int 04545 Interaction message "EventError" sent to 508 ("URS")
16:34:31.739 Trc 04542 EventError sent to [508] (00000003 URS 10.169.63.67:50611)
  -- m_globalCnt reset
16:34:31.739 --- CIFace::Request ---
16:34:31.739  -- deleted: CRequest@1f64aa0 RequestApplyTreatment-URS[508]/35

[/quote]



Thanks for your explanations.

[cavagnaro]

Wait... SIP Server? Then please don't mix posts because this one is from GVP using IPCS directly to OXE via SIP, SIP Server is used nowhere. This is for version GVP 7.6 and for what I see yours is GVP 8.
So do you agree if open a new thread...so people don't get confused?

[genecool]

No problem... it is done !