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Offline cyclone

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Outbound Idle Time
« on: January 09, 2012, 03:43:01 PM »
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We have recently moved from an Avaya dialler to a Genesys 7.6 dialler and I'm unable to get Idle time by campaign.

In the Resource State Fact table there doesn't seem to be a field to tie it back to a campaign, I can only get the figure at a daily level.

Any help greatly appreciated. Thanks
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