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Author Topic: CCPULSE-Monitoring sipendpoint with agentName to be Displayed  (Read 1966 times)

Offline duno

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CCPULSE-Monitoring sipendpoint with agentName to be Displayed
« on: February 21, 2012, 08:07:24 AM »
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Hi To all

        I like to be Know, Whether there is a OPtion of  sipendpoint to be highted in the CCPULSE in the Agent Productivity Report & TL view or Etc. and can b create a template in CCPulse.. ?

Regards
Kamal

Offline WS

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Re: CCPULSE-Monitoring sipendpoint with agentName to be Displayed
« Reply #1 on: February 27, 2012, 07:46:54 AM »
Attach the targeted agent's station as a KVP in routing strategy as part of post target  logic.Can then access the same as a custom stat in agent report view that you would pull in CCPulse.