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Offline Lorenzo

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Genesys Siebel integration
« on: February 24, 2012, 02:49:18 PM »
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Hello,

If we want to integrate Genesys with Siebel (voice) through the G-Plus connector, do we need to add, as a pre-requisite, that the customer should buy some Siebel CTI licenses ? (what kind of Siebel licenses)
Currently, the customer has already Siebel but not integrated with any Call center CTI solution.

Many thanks !

Offline cavagnaro

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Re: Genesys Siebel integration
« Reply #1 on: February 24, 2012, 05:46:49 PM »
Ask these questions to your presales guys, and if you are one read the GPlus documentation.