Dear All,
I am using Create Interaction block in IRD in order to add an interaction in UCS. I am observing FaultCode 201 error in logs. Could anyone please help me on same?
URS log snippet is provided below:
12:36:30.183_I_I_3ae8110379ae5002 [09:06] >>>>>>>>>>>>start interpretator()
_I_I_3ae8110379ae5002 [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
_I_I_3ae8110379ae5002 [07:46] no error mode for this call
_I_I_3ae8110379ae5002 [09:04] ASSIGN: __Return(SCRIPT) <- STRING: ""
_I_I_3ae8110379ae5002 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: ""
_I_I_3ae8110379ae5002 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING: ""
_I_I_3ae8110379ae5002 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING: ""
_I_I_3ae8110379ae5002 [09:04] ASSIGN: _smsText(LOCAL) <- STRING: "This is a text message"
12:36:30.183_T_I_3ae8110379ae5002 [14:1e] send to tserver InteractionServer[Switch_ABC] TRequestPrivateService on dn asl_SMS Inbound: server UniversalContactServer, type 63, service OMInteraction, method Create
request to 65200(--) message RequestPrivateService
AttributeReferenceID 21
AttributeExtensions [306] 00 03 00 00..
'SWITCH' 'Switch_ABC'
'CUSTOMER_ID' 'Resources'
'Envelope3rdServer'(list) 'Version' '1.0'
'AppName' 'UniversalContactServer'
'Service' 'OMInteraction'
'Method' 'Create'
'Parameters'(list) 'IdentifyCreateContact' 'true'
'CanBeParent' 'true'
'DoNotThread' 'true'
'TextKey' '_smsText'
'DisableContactCreation' 'false'
AttributeUserData [1218] 00 2b 01 00..
'GSW_CHAINID' 2
'GSW_PHONE' '919876543210'
'CTI_PHONE' '919876543210'
'GSW_FROM' 0
'GSW_UNTIL' 86340
'GSW_DIAL_SCHED_TIME' 0
'GSW_TZ_OFFSET' 19800
'GSW_CALLING_LIST' 'Campaign_ABC'
'GSW_CAMPAIGN_NAME' 'Campaign_ABC'
'GSW_RECORD_HANDLE' 16
'GSW_APPLICATION_ID' 259
'GSW_CAMPAIGN_GROUP_DBID' 2108
'GSW_CALLING_LIST_DBID' 1962
'GSW_SWITCH_DBID' 0
'GSW_CAMPAIGN_GROUP_NAME' 'Campaign_ABC@ABC'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CHAIN_ID' 2
'GSW_ATTEMPTS' 8
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 28
'GSW_TZ_NAME' 'IST'
'GSW_RECORD_URI' 'http://10.88.134.26:7028/records/16'
'GSW_CALL_ATTEMPT_GUID' 'JK0DMUL2V143TBPJL5GMIFJHMK00000G'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'attr_queue' 'SMS Paging Inbound'
'GSW_TENANT_DBID' 101
'IsHeld' 0
'InteractionId' '0585SDJF7KYQG00F'
'TenantId' 101
'MediaType' 'email'
'InteractionType' 'Internal'
'InteractionSubtype' 'OutboundNew'
'InteractionState' 1
'IsOnline' 0
'IsLocked' 0
'Queue' 'SMS Paging Inbound'
'SubmittedBy' 'OCS'
'ReceivedAt' '2012-02-17T07:03:58Z'
'SubmittedAt' '2012-02-17T07:03:58Z'
'PlacedInQueueAt' '2012-02-17T07:04:58Z'
'MovedToQueueAt' '2012-02-17T07:03:58Z'
'SubmitSeq' '3539132'
'PlaceInQueueSeq' '3539140'
AttributeConnID 3ae8110379ae5002
AttributeThisDN 'asl_SMS Inbound'
AttributePrivateMsgID 3
..sent to GenesysServer:7000(fd=9)
12:36:30.184_I_I_3ae8110379ae5002 [09:04] <<<<<<<<<<<<suspend interpretator(WAIT_EVENT_N), func:RequestService timers:00010
received from 65200(InteractionServer)GenesysServer:7000(fd=) message EventPrivateInfo
AttributeExtensions [199] 00 01 03 00..
'Envelope3rdServer'(list) 'Service' 'OMInteraction'
'Method' 'Create'
'Parameters'(list) 'FaultCode' '201'
'FaultString' '07:06:30.188 Server: UniversalContactServer Msg: Missing parameter '_smsText''
AttributeConnID 3ae8110379ae5002
AttributeCustomerID 'Resources'
AttributeReferenceID 21
AttributePrivateMsgID 5
12:36:30.189_T_I_3ae8110379ae5002 [14:32] EventPrivateInfo is received for tserver InteractionServer[Switch_ABC] (this dn=)
12:36:30.189_I_I_3ae8110379ae5002 [09:05] >>>>>>>>>>>>resume interpretator(0), func:RequestService
_I_E_3ae8110379ae5002 [09:05] error in strategy: 0013 Remote error (RequestService)
Thanks,
Genesys_user
