" /> GVP 8.1 Server with GVP 7.6 applications - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: GVP 8.1 Server with GVP 7.6 applications  (Read 13670 times)

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
GVP 8.1 Server with GVP 7.6 applications
« on: February 29, 2012, 09:46:41 PM »
Advertisement
Hi guys,
One dummy question, we are planning to upgrade a GVP platform on a customer but would like to know if we can keep the GVP 7.6 applications as they are or we have to do some modification on them to work? I know there is a legacy support but is it all ok with that? Any experience with this?

Thanks
Logged

Offline postx

  • Newbie
  • *
  • Posts: 37
  • Karma: 0
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #1 on: February 29, 2012, 10:03:42 PM »
Hi,
I think the correct answer is: "It depends..."

You can use CTI-Connector and I-Server and Legacy Interpreter on GVP side, so you will able to run every 7.6 vxml application without any problem (no modification of .

To use the new NextGeneration interpreter (beter performance and more features) of GVP 8.x and attach data directly MCP=>RM=>SIP-Server via SIP Header (no I-Server needed) you will need to get rid of the Telera VXML parts of your code. (Tipp: Have a look at the Composer Help, there you will find a table which shows the different ways for transfer, attach data, etc. => search for SIPS or CTIC)
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #2 on: March 01, 2012, 07:35:43 AM »
Hi Cav,

I did the same for customer last year in December and it works.

As written by postx, you should have no troubles if your deployment includes CTI Connector and IVR Server. However, it isn't mandatory to deploy these unless voice application uses some services provided only by IVR Server e.g. retrieving statistics from Stat Server etc.
Transfer of User Data is possible even without IVR Server but requires modification of voice application - the User Data block in Genesys Studio must be replaced with SIP Info block. It means that MCP sends SIP INFO message (content type: application/x-www-form-urlencoded;charset=utf-8) to SIP Server with User Data keys being passed in message's body (format: key=value&key=value).

R.


Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #3 on: March 01, 2012, 03:21:30 PM »
Thanks a lot guys! Very helpful tips :) I think now the job seems easier
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #4 on: March 12, 2012, 10:54:25 PM »
Hi guys,
I put my hands on the lab and got stuck...(MultiTenant lab)

What I have:
PSTN to OXE, OXE via SIP to GVP 7.6
GVP 7.6 to OXE via ISCC with SIP


What I did:
Install SIP Server on Tenant LAB_GVP
Install GVP 8.1 CTI Connector
Install GVP 8.1 RM
Install GVP 8.1 MCP
Last 3 all are on Environment Tenant

Created Resource Groups type:
CTI Connector
Media Control Platform (Resource Assigment Empty)
On LAB_GVP Tenant

OXE now send the call to SIP server
SIP Server sends the call to RM via SIP Trunk
RM gets the call and does call a IVR Profile created on my LAB_GVP Tenant

RM complains with
"Unable to find physical resource for servicetype: [voicexml]"

Can you help me to find the issue??

[quote]
2012-03-12 16:23:13.000 DBUG 00000000-00000000 3620 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [192.168.90.101:5090] (419): ACK sip:8222@192.168.100.124:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-30
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17294
To: <sip:8222@192.168.90.101:5090>;tag=ABA63455-2247-4856-62A9-792639DEAA31
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-30@192.168.90.101
CSeq: 1 ACK
Content-Length: 0

2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [192.168.90.101:5090] (1189): INVITE sip:8222@192.168.100.124:5060 SIP/2.0
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17296
To: <sip:8222@192.168.90.101:5090>
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-31@192.168.90.101
CSeq: 1 INVITE
Content-Length: 330
Content-Type: application/sdp
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-31
Contact: <sip:5078@192.168.90.101:5090>
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
User-Agent: OmniPCX Enterprise R9.1 i1.605.25
Max-Forwards: 69
X-Genesys-CallUUID: G9KKBB9CST56PFTE1P2F2O9EM800000V
X-ISCC-CofId: location=GVP_SIP;cofid=66
P-Asserted-Identity: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: uui,100rel,timer
v=0
o=OXE 1331573847 1 IN IP4 192.168.50.5
s=abs
c=IN IP4 192.168.50.5
t=0 0
m=audio 32720 RTP/AVP 8 18 4 97
a=sendrecv
a=ptime:20
a=maxptime:30
a=ptime:20
a=maxptime:40
a=ptime:30
a=maxptime:30
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:97 telephone-event/8000
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 08500000 VGSIPProxyCore.cxx:262 VGSIPProxyCore::NotifyTransactionRequest processing method 1
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPProxyCoreProcessor.cxx:115 Request-URI parsed: 8222 192.168.100.124 5060
2012-03-12T16:34:38.084 Trc 20119 INFO 00000000-00000000 3612 09400506 New call : sip:8222@192.168.100.124:5060
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 GVPRMLocationService.cxx:75 Cannot locate logical resource matching Physical AOR sip:192.168.90.101:5090
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPProxyCoreProcessor.cxx:1312 New call session
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPProxyCoreProcessor.cxx:1358 Cluster Information: primary=1 secondary=0
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 PolicyModule.cxx:155 AA76852B-03EF-49D0-DE8C-A54B14AD9399 New Call Session Request-URI : sip:8222@192.168.100.124:5060
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 PolicyModule.cxx:218 AA76852B-03EF-49D0-DE8C-A54B14AD9399 Handling call using call tenant eBD
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 PolicyModule.cxx:1304 getGVPTenantId returned GVPTenantID:  IncomingApp:
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 PolicyModule.cxx:830 Incoming App from header is:  bIsDbid: 0
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 PolicyModule.cxx:863 Calling getApplicationForDNIS tenant: eBD DNIS: 8222
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 PolicyDataStoreObjects.cxx:1756 Application corresponding to DNIS(8222) found in current tenant object eBD App: GVP76_EBDDTMF
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 PolicyDataStoreObjects.cxx:1319 Alternate VoiceXML URL is not set for Application [GVP76_EBDDTMF]
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 PolicyDataStoreObjects.cxx:1324 VoiceXML Script URL is not set for Application [GVP76_EBDDTMF]
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPProxyCoreProcessor.cxx:1064 SERVICE TYPE: voicexml
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 GVPRMLocationService.cxx:100 Calling RequestResource: voicexml UseSameGateway: undefined TenantDBID: 101
2012-03-12T16:34:38.084 Std 20029 EROR 00000000-00000000 3612 09400217 Unable to find physical resource for servicetype: [voicexml]
2012-03-12T16:34:38.084 Std 20126 EROR 00000000-00000000 3612 0940023F ResourceModule RequestResource failed: -7 Call Session: AA76852B-03EF-49D0-DE8C-A54B14AD9399
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 08500000 VGSIPTransportMgr.cxx:3205 VGSIPTransportMgr::ResolveDNS for 192.168.90.101:5090
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message sent to [192.168.90.101:5090] (526): SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-31
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17296
To: <sip:8222@192.168.90.101:5090>;tag=4207B1BB-E277-4D74-B8A2-E6ADBB7036A0
CSeq: 1 INVITE
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-31@192.168.90.101
Content-Length: 0
Warning: 399 192.168.100.124 "Cannot locate logical resource matching service type [Service Type: voicexml]"

2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [192.168.90.101:5090] (419): ACK sip:8222@192.168.100.124:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-31
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17296
To: <sip:8222@192.168.90.101:5090>;tag=4207B1BB-E277-4D74-B8A2-E6ADBB7036A0
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-31@192.168.90.101
CSeq: 1 ACK
Content-Length: 0

2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [192.168.90.101:5090] (1189): INVITE sip:8222@192.168.100.124:5060 SIP/2.0
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17298
To: <sip:8222@192.168.90.101:5090>
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-32@192.168.90.101
CSeq: 1 INVITE
Content-Length: 330
Content-Type: application/sdp
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-32
Contact: <sip:5078@192.168.90.101:5090>
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
User-Agent: OmniPCX Enterprise R9.1 i1.605.25
Max-Forwards: 69
X-Genesys-CallUUID: G9KKBB9CST56PFTE1P2F2O9EM8000010
X-ISCC-CofId: location=GVP_SIP;cofid=68
P-Asserted-Identity: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: uui,100rel,timer
v=0
o=OXE 1331573859 1 IN IP4 192.168.50.5
s=abs
c=IN IP4 192.168.50.5
t=0 0
m=audio 32728 RTP/AVP 8 18 4 97
a=sendrecv
a=ptime:20
a=maxptime:30
a=ptime:20
a=maxptime:40
a=ptime:30
a=maxptime:30
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:97 telephone-event/8000
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 08500000 VGSIPProxyCore.cxx:262 VGSIPProxyCore::NotifyTransactionRequest processing method 1
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 CCPSIPProxyCoreProcessor.cxx:115 Request-URI parsed: 8222 192.168.100.124 5060
2012-03-12T16:36:42.693 Trc 20119 INFO 00000000-00000000 3460 09400506 New call : sip:8222@192.168.100.124:5060
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 GVPRMLocationService.cxx:75 Cannot locate logical resource matching Physical AOR sip:192.168.90.101:5090
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 CCPSIPProxyCoreProcessor.cxx:1312 New call session
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 CCPSIPProxyCoreProcessor.cxx:1358 Cluster Information: primary=1 secondary=0
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 PolicyModule.cxx:155 0591B82F-26AB-48E0-B394-5987AC090C1B New Call Session Request-URI : sip:8222@192.168.100.124:5060
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 PolicyModule.cxx:218 0591B82F-26AB-48E0-B394-5987AC090C1B Handling call using call tenant eBD
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 PolicyModule.cxx:1304 getGVPTenantId returned GVPTenantID:  IncomingApp:
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 PolicyModule.cxx:830 Incoming App from header is:  bIsDbid: 0
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 PolicyModule.cxx:863 Calling getApplicationForDNIS tenant: eBD DNIS: 8222
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 PolicyDataStoreObjects.cxx:1756 Application corresponding to DNIS(8222) found in current tenant object eBD App: GVP76_EBDDTMF
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 PolicyDataStoreObjects.cxx:1319 Alternate VoiceXML URL is not set for Application [GVP76_EBDDTMF]
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 PolicyDataStoreObjects.cxx:1324 VoiceXML Script URL is not set for Application [GVP76_EBDDTMF]
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 CCPSIPProxyCoreProcessor.cxx:1064 SERVICE TYPE: voicexml
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 GVPRMLocationService.cxx:100 Calling RequestResource: voicexml UseSameGateway: undefined TenantDBID: 101
2012-03-12T16:36:42.693 Std 20029 EROR 00000000-00000000 3460 09400217 Unable to find physical resource for servicetype: [voicexml]
2012-03-12T16:36:42.693 Std 20126 EROR 00000000-00000000 3460 0940023F ResourceModule RequestResource failed: -7 Call Session: 0591B82F-26AB-48E0-B394-5987AC090C1B
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 08500000 VGSIPTransportMgr.cxx:3205 VGSIPTransportMgr::ResolveDNS for 192.168.90.101:5090
2012-03-12 16:36:42.693 DBUG 00000000-00000000 3460 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message sent to [192.168.90.101:5090] (526): SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-32
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17298
To: <sip:8222@192.168.90.101:5090>;tag=C133226D-F14C-4044-3B89-3AD10C473C2B
CSeq: 1 INVITE
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-32@192.168.90.101
Content-Length: 0
Warning: 399 192.168.100.124 "Cannot locate logical resource matching service type [Service Type: voicexml]"

2012-03-12 16:36:42.709 DBUG 00000000-00000000 3460 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [192.168.90.101:5090] (419): ACK sip:8222@192.168.100.124:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-32
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17298
To: <sip:8222@192.168.90.101:5090>;tag=C133226D-F14C-4044-3B89-3AD10C473C2B
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-32@192.168.90.101
CSeq: 1 ACK
Content-Length: 0

2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [192.168.90.101:5090] (1189): INVITE sip:8222@192.168.100.124:5060 SIP/2.0
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17300
To: <sip:8222@192.168.90.101:5090>
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-33@192.168.90.101
CSeq: 1 INVITE
Content-Length: 330
Content-Type: application/sdp
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-33
Contact: <sip:5078@192.168.90.101:5090>
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
User-Agent: OmniPCX Enterprise R9.1 i1.605.25
Max-Forwards: 69
X-Genesys-CallUUID: G9KKBB9CST56PFTE1P2F2O9EM8000011
X-ISCC-CofId: location=GVP_SIP;cofid=70
P-Asserted-Identity: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: uui,100rel,timer
v=0
o=OXE 1331573871 1 IN IP4 192.168.50.5
s=abs
c=IN IP4 192.168.50.5
t=0 0
m=audio 32568 RTP/AVP 8 18 4 97
a=sendrecv
a=ptime:20
a=maxptime:30
a=ptime:20
a=maxptime:40
a=ptime:30
a=maxptime:30
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:97 telephone-event/8000
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 08500000 VGSIPProxyCore.cxx:262 VGSIPProxyCore::NotifyTransactionRequest processing method 1
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 CCPSIPProxyCoreProcessor.cxx:115 Request-URI parsed: 8222 192.168.100.124 5060
2012-03-12T16:48:41.298 Trc 20119 INFO 00000000-00000000 3616 09400506 New call : sip:8222@192.168.100.124:5060
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 GVPRMLocationService.cxx:75 Cannot locate logical resource matching Physical AOR sip:192.168.90.101:5090
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 CCPSIPProxyCoreProcessor.cxx:1312 New call session
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 CCPSIPProxyCoreProcessor.cxx:1358 Cluster Information: primary=1 secondary=0
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 PolicyModule.cxx:155 A4F3ACB6-583F-4E2E-8885-F292C0602EE6 New Call Session Request-URI : sip:8222@192.168.100.124:5060
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 PolicyModule.cxx:218 A4F3ACB6-583F-4E2E-8885-F292C0602EE6 Handling call using call tenant eBD
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 PolicyModule.cxx:1304 getGVPTenantId returned GVPTenantID:  IncomingApp:
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 PolicyModule.cxx:830 Incoming App from header is:  bIsDbid: 0
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 PolicyModule.cxx:863 Calling getApplicationForDNIS tenant: eBD DNIS: 8222
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 PolicyDataStoreObjects.cxx:1756 Application corresponding to DNIS(8222) found in current tenant object eBD App: GVP76_EBDDTMF
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 PolicyDataStoreObjects.cxx:1319 Alternate VoiceXML URL is not set for Application [GVP76_EBDDTMF]
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 PolicyDataStoreObjects.cxx:1324 VoiceXML Script URL is not set for Application [GVP76_EBDDTMF]
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 CCPSIPProxyCoreProcessor.cxx:1064 SERVICE TYPE: voicexml
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 GVPRMLocationService.cxx:100 Calling RequestResource: voicexml UseSameGateway: undefined TenantDBID: 101
2012-03-12T16:48:41.298 Std 20029 EROR 00000000-00000000 3616 09400217 Unable to find physical resource for servicetype: [voicexml]
2012-03-12T16:48:41.298 Std 20126 EROR 00000000-00000000 3616 0940023F ResourceModule RequestResource failed: -7 Call Session: A4F3ACB6-583F-4E2E-8885-F292C0602EE6
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 08500000 VGSIPTransportMgr.cxx:3205 VGSIPTransportMgr::ResolveDNS for 192.168.90.101:5090
2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message sent to [192.168.90.101:5090] (526): SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-33
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17300
To: <sip:8222@192.168.90.101:5090>;tag=6AF90B86-C3B2-4882-5BA6-B6549FBB796C
CSeq: 1 INVITE
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-33@192.168.90.101
Content-Length: 0
Warning: 399 192.168.100.124 "Cannot locate logical resource matching service type [Service Type: voicexml]"

2012-03-12 16:48:41.298 DBUG 00000000-00000000 3616 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [192.168.90.101:5090] (419): ACK sip:8222@192.168.100.124:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.90.101:5090;branch=z9hG4bK0A014AA7-D8AB-4AE0-BBAF-CA5D9C6DF253-33
From: "Cacciviliano Joa" <sip:5078@192.168.50.4;user=phone>;tag=03370906-B2EB-4E50-BE66-007521A2DD96-17300
To: <sip:8222@192.168.90.101:5090>;tag=6AF90B86-C3B2-4882-5BA6-B6549FBB796C
Call-ID: 63A863AA-9DA7-4077-8BFA-FE2982D23F66-33@192.168.90.101
CSeq: 1 ACK
Content-Length: 0


[/quote]
Logged

Offline postx

  • Newbie
  • *
  • Posts: 37
  • Karma: 0
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #5 on: March 13, 2012, 12:27:30 AM »
was the the mcp application moved automaticly into the tenant and placed in a folder with the name of the ressource group?

...
Cannot locate logical resource matching Physical AOR sip:192.168.90.101:5090
...

is this the adresse and sip port of the mcp?

« Last Edit: March 13, 2012, 12:31:46 AM by postx »
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #6 on: March 13, 2012, 08:15:11 AM »
Cav,

[quote]Created Resource Groups type:
CTI Connector
Media Control Platform (Resource Assigment Empty) [b]<---- NEEDED[/b]
On LAB_GVP Tenant[/quote]

You must assign available MCP resources to LRG (Logical Resource Group) otherwise it won't work.

R.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #7 on: March 13, 2012, 02:44:42 PM »
[quote author=René link=topic=6966.msg30346#msg30346 date=1331626511]
Cav,

[quote]Created Resource Groups type:
CTI Connector
Media Control Platform (Resource Assigment Empty) [b]<---- NEEDED[/b]
On LAB_GVP Tenant[/quote]

You must assign available MCP resources to LRG (Logical Resource Group) otherwise it won't work.

R.
[/quote]

Hi René,
The issue why is empty is that by default the list is empty, or do I have to move the application to the Tenant?
Will try this on the meanwhile...
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #8 on: March 13, 2012, 02:46:26 PM »
[quote author=postx link=topic=6966.msg30345#msg30345 date=1331598450]
was the the mcp application moved automaticly into the tenant and placed in a folder with the name of the ressource group?

...
Cannot locate logical resource matching Physical AOR sip:192.168.90.101:5090
...

is this the adresse and sip port of the mcp?
[/quote]

What do you mean by:
[quote]was the the mcp application moved automaticly into the tenant and placed in a folder with the name of the ressource group?[/quote]

When should this have happened?

The ip and port there are the SIP Server ones...Are you sure I have to put MCP ones?
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #9 on: March 13, 2012, 02:57:19 PM »
Hi Cav,

The easier configuration would be assigning MCP instances to Environment folder. Then you can defined Resource Group and these instances will appear on the list. In next step, you will create IVR profile for your LAB tenant and specify required (maximum) capacity there.

R.
Logged

Offline shallwechen

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #10 on: March 26, 2012, 11:17:20 AM »
[quote author=cavagnaro link=topic=6966.msg30344#msg30344 date=1331592865]
Hi guys,
I put my hands on the lab and got stuck...(MultiTenant lab)

What I have:
PSTN to OXE, OXE via SIP to GVP 7.6
GVP 7.6 to OXE via ISCC with SIP


What I did:
Install SIP Server on Tenant LAB_GVP
Install GVP 8.1 CTI Connector
Install GVP 8.1 RM
Install GVP 8.1 MCP
Last 3 all are on Environment Tenant

Created Resource Groups type:
CTI Connector
Media Control Platform (Resource Assigment Empty)
On LAB_GVP Tenant

OXE now send the call to SIP server
SIP Server sends the call to RM via SIP Trunk
RM gets the call and does call a IVR Profile created on my LAB_GVP Tenant

RM complains with
"Unable to find physical resource for servicetype: [voicexml]"

Can you help me to find the issue??

[quote]

a=sendrecv
a=ptime:20
a=maxptime:30
a=ptime:20
a=maxptime:40
a=ptime:30
a=maxptime:30
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:97 telephone-event/8000
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 08500000 VGSIPProxyCore.cxx:262 VGSIPProxyCore::NotifyTransactionRequest processing method 1
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPProxyCoreProcessor.cxx:115 Request-URI parsed: 8222 192.168.100.124 5060
2012-03-12T16:34:38.084 Trc 20119 INFO 00000000-00000000 3612 09400506 New call : sip:8222@192.168.100.124:5060
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 GVPRMLocationService.cxx:75 Cannot locate logical resource matching Physical AOR sip:192.168.90.101:5090
2012-03-12 16:34:38.084 DBUG 00000000-00000000 3612 09400901 CCPSIPProxyCoreProcessor.cxx:1312 New call session
[/quote]
[/quote]

Hi, what you mean is to make some gome program to deal with it? Could you tell me more about the details? I'm a newbie. Thx...
Logged

Offline paisan057

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #11 on: May 03, 2012, 04:49:02 AM »
Hi Guy,
Have you create LRG on Environment and using GA to create?

Regards,
Paisan
Logged

Offline paisan057

  • Newbie
  • *
  • Posts: 5
  • Karma: 0
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #12 on: May 03, 2012, 02:34:11 PM »
Hi Guy,
Please try to create LRG on parent tenant. I think you should select "Environment" tenant on GA and the goto Provision>Voice Platform>Resource Group. Then you will see all mcp.

Hope this post will help you.

R,
Paisan
Logged

Offline TheVagab0nd

  • Newbie
  • *
  • Posts: 9
  • Karma: 0
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #13 on: April 23, 2015, 09:36:45 PM »
Resolution:

Before creating LRGs, verify that the SYSTEM user has Full Control permissions for the app that you are creating the LRG for. Otherwise, the LRG folders are created but the corresponding applications are not moved into the folders.

Just in case anyone runs into this again

:)
« Last Edit: April 29, 2015, 01:49:15 AM by TheVagab0nd »
Logged

Offline ryusuf

  • Full Member
  • ***
  • Posts: 108
  • Karma: 0
Re: GVP 8.1 Server with GVP 7.6 applications
« Reply #14 on: October 28, 2015, 08:13:43 PM »
Thanks Vaga,

It was very helpful as i was on top of all the documents and cases to get a solution for this issue. I had upgraded GA, downgraded, thought whether it was a browser issue, but had no luck. Finally came up with this topic and solution  :)

Thanks once a again.
Logged
Pages: [1]   Go Up
« previous next »