" /> Agent Trace reports - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Agent Trace reports  (Read 6060 times)

Superglide

  • Guest
Agent Trace reports
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Hi all. We are just about to install 6.5 in a multisite environment under Definity G3r PABXs. One feature we use on the definity is called agent traceing, which captures ALL telephone and login/logout information complete with timestamps, durations etc. The report

Is there a Genesys report that can provide similair call by call details?

Thanks
Logged
Marked as best answer by on Today at 06:48:21 PM

Vic

  • Guest
Agent Trace reports
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Undo Best Answer
    • Call Concentrator should probably be fine...
    It does all of that.
    Logged
    Pages: [1]   Go Up
    « previous next »