" /> Where and how to trace cleared calls from a VQ ? - Genesys CTI User Forum

Author Topic: Where and how to trace cleared calls from a VQ ?  (Read 3325 times)

Offline Gef Buneri

  • Sr. Member
  • ****
  • Posts: 373
  • Karma: 0
  • Madness is just a point of view.
Where and how to trace cleared calls from a VQ ?
« on: March 08, 2012, 09:42:24 AM »
Advertisement
Hi all,
searched the forum, but unable to find the specific information. Ramdomly CCPulse counts a number of "CallCleared" on a VQ and I would like to find this events in LOGS, so... I' masking to you in wich log I can find events that are counted on CallCleared value and with wich syntax/tag I can search for those events ?

Regards,


Gef.
« Last Edit: March 08, 2012, 11:06:01 AM by Gef Buneri »

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: Where and how to trace cleared calls from a VQ ?
« Reply #1 on: March 08, 2012, 12:20:17 PM »
Hi Gef,

Look for RequestDistributeEvent in URS log with following attributes:
      AttributeUserEvent = EventDiverted
      AttributeCallState = 22

R.

Offline Gef Buneri

  • Sr. Member
  • ****
  • Posts: 373
  • Karma: 0
  • Madness is just a point of view.
Re: Where and how to trace cleared calls from a VQ ?
« Reply #2 on: March 08, 2012, 01:33:17 PM »
BANG ! :)

Here they are, thanks a lot René !! Can you address me to a document listing all AttributeCallState code meaning, if it exists ?


Good things to you.