Author Topic: Unable to create a Driver object from driver GenCommDrv with Media-Type-String v  (Read 6533 times)

Offline surya

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Hi all,

I am faceing below while conecting the Genesys communication server  from siebel.
if any body know about this Isuue plz update me to : surya@chamber.org.sa

Error:


SURYA_33554457[03/21/2012 16:10:53]:INFO:Java applet provide short name (WS-HQ-TATA-04)
SURYA_33554457[03/21/2012 16:10:53]:INFO:Client login from IP(10.10.18.201), Host-DNS(ws-hq-tata-04.asharqia.local)
SURYA_33554457[03/21/2012 16:10:53]:INFO:Client login from IP(10.10.18.201), Host(ws-hq-tata-04.asharqia.local)
SComm[03/21/2012 16:10:53]:INFO:User SURYA, key 19|4f6a27bd|f9dad0 is connected.
SComm[03/21/2012 16:10:54]:ERROR:Failed to create driver instance GenCommDrv, channel-type-string=voice), channel-type(Gplus Universal), language-code=ENU, connect-string=, driver errCode=9, parameter=
HangupOnEventReleased = TRUE
OutboundPartyContainer =
TServerAppName = TServer SIP
NtwkReconnectTimeout = 0
BackupServerPort = CHANGE_ME
ServerPort = 5060
SwitchType = 72
BroadcastCommdnUserEvents2Agents = FALSE
AnswerCallDelay = 500
ServerHost = 10.10.2.164
BackupGenCommServerURL = CHANGE_ME
AdapterAppName = Gplus_Comm_Server_for_SiebelCRM_800
PrimaryGenCommServerURL = http://10.10.2.164:18001
InboundPartyContainer =
RemoteTimeout = 10
BackupServerHost = CHANGE_ME
SupervisorExtensions =
LocalConnString = SwitchSIPCS
Timeout = 0
LibraryName = UniComm
CommunicationDN = 8250
ReconnectTimeout = 10

SComm[03/21/2012 16:10:54]:ERROR:Error on invoke media manager method(StartAllDriver), input args={
DriverProfileInfoArray = 1#2340#9#15#Gplus Universal15#Gplus Universal5#voice7#1-1T2KL23#Gplus Universal Profile10#GenCommDrv11#GenComm.GIF2225#2#1690#63#26#Service:UsePendingWorkmode22#Service:OCSCancelScope27#Service:KwPiProtocolVersion22#Service:ConnectionName17#Driver:ServerPo .... (message is too long) ...
LanguageCode = ENU
}, error=7537140), msg='Unable to create a Driver object from driver GenCommDrv with Media-Type-String voice(SBL-CSR-00500)'
SComm[03/21/2012 16:10:54]:ERROR:Failed to invoke method(StartAllDriver) at media manager, detail error = Unable to create a Driver object from driver GenCommDrv with Media-Type-String voice(SBL-CSR-00500)
SURYA_33554457[03/21/2012 16:10:54]:ERROR:Communication Agent failed on prcoessing request(StartAllDriver0, input-args={
DriverProfileInfoArray = 1#2340#9#15#Gplus Universal15#Gplus Universal5#voice7#1-1T2KL23#Gplus Universal Profile10#GenCommDrv11#GenComm.GIF2225#2#1690#63#26#Service:UsePendingWorkmode22#Service:OCSCancelScope27#Service:KwPiProtocolVersion22#Service:ConnectionName17#Driver:ServerPo .... (message is too long) ...
LanguageCode = ENU
}, errcode(7537140), errmsg(Unable to create a Driver object from driver GenCommDrv with Media-Type-String voice(SBL-CSR-00500))
SURYA_33554457[03/21/2012 16:10:54]:ERROR:Failed on invoking ClientConnect in Comm. Server Svc., err=7537140, msg=Unable to create a Driver object from driver GenCommDrv with Media-Type-String voice(SBL-CSR-00500), input= ClientHost = ws-hq-tata-04.asharqia.local
ClientIP = 10.10.18.201
Simulate = 0
SiebelMobileClient = 0

SURYA_33554457[03/21/2012 16:10:54]:INFO:ResetAgentActiveInfo ok
SComm[03/21/2012 16:10:54]:INFO:User SURYA, key 19|4f6a27bd|f9dad0 exited.
SURYA_33554457[03/21/2012 16:10:54]:ERROR:Failed on invoking ShellUIInit in Comm. Client Svc., err=7537140, msg=Unable to create a Driver object from driver GenCommDrv with Media-Type-String voice(SBL-CSR-00500), input= SWECmd = InvokeMethod
SWEMethod = ShellUIInit
Addr = 10.10.18.201
SWEService = Communications Client
Host = WS-HQ-TATA-04

Offline cavagnaro

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Did you copy the files from GPlus to Siebel?

Offline surya

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siebel server was installed in Solaries box (64 bit)& Gplus Communication server is installed in Window box (64 bit).

I  installed only Communication server & Voice components (because of siebel application running in Solaries Box); and moved all driverd files in siebel server  lib folder . we did not installed GP configuration components .

we modified .dif file accordingly with inputs of genesys vendor.
 so when i trying to loging the siebel application Agent login it is giving error

"Unable to create a Driver object from driver GenCommDrv with Media-Type-String v"


plz tell me what is exact error

Thanks
 





Offline René

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Hi surya,

Quote
I  installed only Communication server & Voice components (because of siebel application running in Solaries Box); and moved all driverd files in siebel server  lib folder . we did not installed GP configuration components .
It will not work as (obviously) as Windows libraries cannot be used on Solaris... :o You must temporarily install Gplus Communication Server on Solaris and use libraries from this installation.

R.

Offline surya

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Its working fine now. problem is at Genesys communication server invalid Paramenter Set at communication Server in Genesys.

thanks for all ...