Vacation Time Off Rule - Changing Rule's Mid Year

[dannyv21]

Hi all,

We have an issue here (currently using Genesys WFM 7.6.1) that must be an issue for anyone using Vacation Time Off Manager.

When an agent change's their paid hours mid year (and, hence, their Time Off Rule) what is the best way to process this in WFM? I don't see why you shouldn't be able to have two Time Off Rule's assigned for different period's of the year.

I guess my question is how can I assign an agent to a new Time Off Rule whilst taking account of what their old Time Off Rule was as well as what they had in Calendar.

Any help would be greatly appreciated...

Cheers
Dan