[b]Support Phone - Auditing Agents In A PBX Skill/Hunt Group[/b]
By Tom 'NawDeeb' Murdach
[tt]
[b]1. Launch SupportPhone.[/b]
After opening the SupportPhone, choose OPTIONS then select Tlib Internal
Logging. This will open a log window to assist in troubleshooting.
[b]2. Connect To Tserver.[/b]
Open the Tserver host/port which connects to the PBX you wish to audit from.
[b]3. Register DN Of Desired Hunt Group.[/b]
On the REGISTER tab, register queue DN 33111 (use an appropriate hunt
group extension for your environment). This DN must be built as an ACD
Queue in CME. [i]In Avaya, simply LIST HUNT of the skill number to retrieve
the hunt group extension.[/i]
[b]4. Choose Correct Query Item.[/b]
Select the QUERY tab, click the ADDRESS box drop-down on the left and
choose type 11 – AdressInfoQueueLoginAudit
[b]5. Execute.[/b]
Enter 33111 (use the appropriate hunt group extension for your environment)
in the DN and QUEUE fields, then click ADDRESS on the left.
[b]6. Analyze Results.[/b]
In the log window, you should see a couple of items that would be
relevant to the query.
a. AttributeAddressInfoStatus = the number of agents currently logged in
b. AttributeExtensions = [DN] [LOGIN]
[color=blue][i]received from 65201(StLouis_tserver)stlouis.happyhappy.com:3000(fd=336)
[/color][color=red][b]AttributeAddressInfoStatus 2[/b][/color]
[color=blue]AttributeAddressInfoType 11 (AddressInfoQueueLoginAudit)
AttributeReferenceID 5
AttributeThisDN '33111'[/color]
[color=red][b]AttributeExtensions [32] 00 02 00 00..
'36950' '51050'
'37618' '32618'[/b][/color]
[color=blue]AttributeTimeinSecs 1338209575 (05:52:55)
AttributeTimeinuSecs 560061
AttributeCustomerID 'Resources'
attr_#148 0000000000dd4acb[/color]
