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Offline victor

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Social Profile and Genesys Integration
« on: June 12, 2012, 12:30:19 AM »
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Hi,

over the past few months we have been heavily investing into Salesforce-related development, and we are looking at new features that we could add to existing Salesforce-Genesys platform. I feel like there is a lot of features that we could take advantage of in the call center through the use of Social Profile, but I am simply lacking an imagination.

I was hoping someone could give me a hint!

Best regards,
Vic
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