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Author Topic: ACD and VQ  (Read 2820 times)

Offline thinkb4umail

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ACD and VQ
« on: July 25, 2012, 06:37:04 PM »
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Is there any specific difference between ACD and VQ? Are they any specific tasks which VQ can perform and ACD cannnot?
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Offline René

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Re: ACD and VQ
« Reply #1 on: July 25, 2012, 09:17:50 PM »
Main difference is that VQ is virtual object that exists in Genesys configuration only and is used for reporting purposes only.

R.
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Offline thinkb4umail

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Re: ACD and VQ
« Reply #2 on: July 30, 2012, 03:52:10 PM »
Thanks Rene
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Offline KD

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Re: ACD and VQ
« Reply #3 on: March 26, 2013, 03:45:46 AM »
so.. what happens when you route a call to virtual queue? I just dont understand the use of virtual queues
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Offline cavagnaro

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Re: ACD and VQ
« Reply #4 on: March 26, 2013, 03:53:21 AM »
You can't route to a VQ. It is used only for Stats, search here in the forum many examples and scenarios are already described
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