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Offline abrar84

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Has anybody worked in ESP??
« on: July 26, 2012, 03:44:23 PM »
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Has anybody worked in ESP??


Thanks,
Abrar
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Offline cavagnaro

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Re: Has anybody worked in ESP??
« Reply #1 on: July 26, 2012, 08:53:41 PM »
YEs, and there are many posts about it including one full sample.
Please make your questions more explanatory and usefull...
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Offline Adam G.

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Re: Has anybody worked in ESP??
« Reply #2 on: July 27, 2012, 07:23:41 AM »
Extra Sensory Perception?
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #3 on: August 08, 2012, 12:49:47 PM »
cavagnaro Thanks for your reply.
Actually I am facing some issue using ESP. Can you please help me?
I am able to successfully make the connetion between my ESP server and URS but my request from stratergy is not being passed to ESP server. The External Services component failed without telling much about error.

Thanks,
Abrar
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Offline Kubig

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Re: Has anybody worked in ESP??
« Reply #4 on: August 08, 2012, 01:25:06 PM »
Hi,
can you post here URS log which covering the issue and settings of External Services object in strategy?
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #5 on: August 08, 2012, 03:25:32 PM »

[quote author=Kubig link=topic=7313.msg31348#msg31348 date=1344432306]
Hi,
can you post here URS log which covering the issue and settings of External Services object in strategy?
[/quote]

Thanks for your reply.
Here is the URS logs:

[code]09:24:22.947_I_I_009e02108212e020 [09:06] >>>>>>>>>>>>start interpretator
    _I_I_009e02108212e020 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
    _I_I_009e02108212e020 [07:46] no error mode for this call
    _I_I_009e02108212e020 [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
    _I_I_009e02108212e020 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING:
    _I_I_009e02108212e020 [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING:
    _I_I_009e02108212e020 [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING:
    _I_I_009e02108212e020 [09:04] ASSIGN: Var_RetVal1(LOCAL) <- STRING:
    _I_I_009e02108212e020 [09:04] ASSIGN: Var_RetVal2(LOCAL) <- STRING:
    _I_E_009e02108212e020 [09:04] error in strategy: 0001 Unknown error
    _I_I_009e02108212e020 [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: return:error

09:24:22.947 Int 22000 Failure, RetVal 1:
request to 65200(TServer_AvayaCM_760) message RequestUpdateUserData
AttributeReferenceID 47
AttributeUserData [22] 00 01 01 00..
'PegRejected' 1
AttributeConnID 009e02108212e020
AttributeThisDN '26047'
..sent to Server-Machine02:7010(fd=660)
request to 65200(TServer_AvayaCM_760) message RequestRouteCall
AttributeReferenceID 48
AttributeRouteType 7 (RouteTypeReject)
AttributeOtherDN ''
AttributeConnID 009e02108212e020
AttributeThisDN '26047'
..sent to Server-Machine02:7010(fd=660)
    _I_I_009e02108212e020 [09:04] OP_XCALL_NO_RESULT: function Exit returns INTERP_STOP, go to stop handling
    _I_I_009e02108212e020 [01:0a] <<<<<<<<<<<<stop interpretator
09:24:22.962_I_I_009e02108212e020 [01:08] call deleting truly
received from 65200(TServer_AvayaCM_760)Server-Machine02:7010(fd=) message EventAttachedDataChanged(refid=47)
received from 65200(TServer_AvayaCM_760)Server-Machine02:7010(fd=) message EventRouteUsed
AttributeReferenceID 48
AttributeCallState 0
AttributeThisQueue '26047'
AttributeNetworkCallID 1343136262
AttributeCallType 1
AttributeCallID 11258
AttributeConnID 009e02108212e020
AttributeCallUUID 'GSG077GTSH3UP13CRGEVUMJ28S00003A'
AttributeUserData [22] 00 01 01 00..
'PegRejected' 1
AttributeDNIS '26047'
AttributeThisDN '26047'
AttributeThisDNRole 2
AttributeOtherDN '59604'
AttributeOtherDNRole 1
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: 06 A2 0E 50.. (len=8)
AttributeTimeinSecs 1343136263 (09:24:23)
AttributeTimeinuSecs 212000
AttributeEventSequenceNumber 0000000000000355
received from 65200(TServer_AvayaCM_760)Server-Machine02:7010(fd=) message EventDiverted
AttributeCallState 0
AttributeThisQueue '26047'
AttributeNetworkCallID 1343136262
AttributeCallType 1
AttributeCallID 11258
AttributeConnID 009e02108212e020
AttributeCallUUID 'GSG077GTSH3UP13CRGEVUMJ28S00003A'
AttributeUserData [22] 00 01 01 00..
'PegRejected' 1
AttributeDNIS '26047'
AttributeThisDN '26047'
AttributeThisDNRole 2
AttributeOtherDN '59604'
AttributeOtherDNRole 1
AttributeThirdPartyDNRole 2
AttributeExtensions [19] 00 01 02 00..
'UCID' bin: 06 A2 0E 50.. (len=8)
AttributeTimeinSecs 1343136263 (09:24:23)
AttributeTimeinuSecs 212000
AttributeEventSequenceNumber 0000000000000356
_G_I_ Version: 7.6.200.11
root 00a7cfc0
09:24:35.131 Trc 20012 current number of interactions per second - 0.20[/code]

here is the screenshot of strategy component:
[url=http://sdrv.ms/Qfgdco]http://sdrv.ms/Qfgdco[/url]


Thanks,
Abrar
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Offline cavagnaro

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Re: Has anybody worked in ESP??
« Reply #6 on: August 08, 2012, 04:49:52 PM »
Can you add more previous logs? Seems the error is before...see the unknown error on strategy message
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Offline terry

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Re: Has anybody worked in ESP??
« Reply #7 on: August 08, 2012, 09:20:16 PM »
Probably things to check is URS version, connnectivity status with Ixn server, tenants Ixn server is configured with.

Most likely it means that interaction server to send request to can not be found (and version of URS is 8.0.0 or earlier - from 8.0.1 instead of generic unknown error more specific error is provided in such cases).

URS is not supposed to be directly connected with "esp servers", it only communicates with and through ixn server.

The reasons ixn server cound not be found depends from is it open media call (submited by Ixn server itself) or regular voice call (looks like that is the case). For voice call URS will try to find ixn server it is connected to (the tenant the call belongs to also must be included in such Ixn server tenants tab).
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #8 on: August 09, 2012, 09:41:06 AM »
[quote author=terry link=topic=7313.msg31355#msg31355 date=1344460816]
Probably things to check is URS version, connnectivity status with Ixn server, tenants Ixn server is configured with.

Most likely it means that interaction server to send request to can not be found (and version of URS is 8.0.0 or earlier - from 8.0.1 instead of generic unknown error more specific error is provided in such cases).

URS is not supposed to be directly connected with "esp servers", it only communicates with and through ixn server.

The reasons ixn server cound not be found depends from is it open media call (submited by Ixn server itself) or regular voice call (looks like that is the case). For voice call URS will try to find ixn server it is connected to (the tenant the call belongs to also must be included in such Ixn server tenants tab).
[/quote]

Thanks a lot for your reply-
I have upgraded my URS to 8.1 and now I have found the following error in logs:
[tt][tt]_I_E_00700211d1808003 [09:04] error in strategy: 0014 Unknown server (RequestServiceEx)[/tt][/tt]
so its correct that URS is unable to find Ixn Server. What should be the next I can check? Sorry I cannot get last sentence of your reply.

Thanks,
Abrar
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #9 on: August 09, 2012, 09:48:50 AM »
[quote author=cavagnaro link=topic=7313.msg31353#msg31353 date=1344444592]
Can you add more previous logs? Seems the error is before...see the unknown error on strategy message
[/quote]

Thanks for your reply-
Please find the complete logs at bellow link(Attachment options are not working here).
[url=http://sdrv.ms/Tjeo1W]http://sdrv.ms/Tjeo1W[/url]
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Offline Kubig

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Re: Has anybody worked in ESP??
« Reply #10 on: August 09, 2012, 10:20:42 AM »
and should not be configured an ESP port on your ESP Server?
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #11 on: August 09, 2012, 11:28:34 AM »
[quote author=Kubig link=topic=7313.msg31360#msg31360 date=1344507642]
and should not be configured an ESP port on your ESP Server?
[/quote]
Sorry, could not get this? ESP port?
« Last Edit: August 09, 2012, 11:31:34 AM by abrar84 »
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Offline Kubig

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Re: Has anybody worked in ESP??
« Reply #12 on: August 09, 2012, 11:41:12 AM »
Like a chatserver,emailserver or other components which communicated vie ExternalServices with IXN..
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #13 on: August 09, 2012, 12:25:37 PM »
[quote author=Kubig link=topic=7313.msg31362#msg31362 date=1344512472]
Like a chatserver,emailserver or other components which communicated vie ExternalServices with IXN..
[/quote]

Sorry again. I have been looking for this port on ESP Server but could not find it. Where I can find this?

Thanks,
Abrar
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Offline Kubig

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Re: Has anybody worked in ESP??
« Reply #14 on: August 09, 2012, 01:45:59 PM »
Try these instructions
http://genesysguru.com/blog/blog/2010/02/05/how-to-implement-an-esp-server/
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