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Offline René

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Re: Has anybody worked in ESP??
« Reply #15 on: August 09, 2012, 02:09:29 PM »
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Hi abrar84,

You wrote that "I am able to successfully make the connection between my ESP server and URS". Honestly, it sounds strange to me as ESP is not supported by URS but by Interaction Server. Are you really using ESP protocol? Do you have Interaction Server installed and running on your platform?

R.
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #16 on: August 09, 2012, 03:05:44 PM »
[quote author=Kubig link=topic=7313.msg31367#msg31367 date=1344519959]
Try these instructions
http://genesysguru.com/blog/blog/2010/02/05/how-to-implement-an-esp-server/
[/quote]

I have done all this by exactly following these instructions. No Luck.
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #17 on: August 09, 2012, 03:09:14 PM »
[quote author=René link=topic=7313.msg31368#msg31368 date=1344521369]
Hi abrar84,

You wrote that "I am able to successfully make the connection between my ESP server and URS". Honestly, it sounds strange to me as ESP is not supported by URS but by Interaction Server. Are you really using ESP protocol? Do you have Interaction Server installed and running on your platform?

R.
[/quote]

Sorry my mistake- I mean to say Connection between URS and Interaction server and Connection between Interaction Server and ESP Server.
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Offline genesysguru

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Re: Has anybody worked in ESP??
« Reply #18 on: August 09, 2012, 04:08:35 PM »
Kubig - thanks for the plug! Forgot about that piece of ESP work I did. Worked for me at the time.
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Offline René

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Re: Has anybody worked in ESP??
« Reply #19 on: August 09, 2012, 04:48:08 PM »
abrar84,

I've just download your URS log (full) and found that you're calling External Service for voice interaction. I think it won't work as External Service is supported for non-voice interactions. Simply, it can't work as Interaction Server isn't aware of voice interaction.

R.
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #20 on: August 09, 2012, 04:54:06 PM »
[quote author=René link=topic=7313.msg31376#msg31376 date=1344530888]
abrar84,

I've just download your URS log (full) and found that you're calling External Service for voice interaction. I think it won't work as External Service is supported for non-voice interactions. Simply, it can't work as Interaction Server isn't aware of voice interaction.

R.
[/quote]

But as per this thread http://genesysguru.com/blog/blog/2010/02/05/how-to-implement-an-esp-server/, it supports Voice interactions as well.
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Offline René

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Re: Has anybody worked in ESP??
« Reply #21 on: August 10, 2012, 05:38:37 AM »
Abrar84,

I haven't found anything in linked article indicating that ESP is supported for voice interaction... And Genesys clearly states in the URS Reference Guide that ESP is for "use in non-voice routing strategies".

R.
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Offline Kubig

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Re: Has anybody worked in ESP??
« Reply #22 on: August 10, 2012, 05:45:00 AM »
ESP Server is not supported handling of voice interactions.The link does not contain any such information
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #23 on: August 13, 2012, 08:19:11 AM »
Rene and Kubig,
Please check following thread; specially part 5 and It clearly shows that the test call was made as Voice call.

https://forums.genesyslab.com/showthread.php?t=524

[quote][code]  _I_I_007c01b03187e01e [14:33] strategy: *0x65*ESPFromVoice is attached to the call
02:42:51.838 Int 20001 interaction 007c01b03187e01e is started
    _I_I_007c01b03187e01e [01:14] current call classification: media=voice(100), service=default(200), segment=default(3
00)
02:42:51.838_I_I_007c01b03187e01e [09:06] >>>>>>>>>>>>start interpretator
    _I_I_007c01b03187e01e [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
    _I_I_007c01b03187e01e [07:46] no error mode for this call
    _I_I_007c01b03187e01e [09:04] ASSIGN: __Return(SCRIPT) <- STRING:
    _I_I_007c01b03187e01e [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING:
    _I_I_007c01b03187e01e [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING:
    _I_I_007c01b03187e01e [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING:
    _I_I_007c01b03187e01e [09:04] ASSIGN: vEmployeeId(LOCAL) <- STRING: Analyst001[/code][/quote]
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Offline Kubig

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Re: Has anybody worked in ESP??
« Reply #24 on: August 13, 2012, 12:36:13 PM »
Check your connections between URS<-> T-Server/IXN;IXN<-> ESP Server
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #25 on: August 13, 2012, 02:58:22 PM »
[quote author=Kubig link=topic=7313.msg31414#msg31414 date=1344861373]
Check your connections between URS<-> T-Server/IXN;IXN<-> ESP Server
[/quote]

These are perfectly working.
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Offline abrar84

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Re: Has anybody worked in ESP??
« Reply #26 on: August 13, 2012, 05:02:48 PM »
[code]01:51:40.289_T_I_ [14:32] EventLinkConnected is received for ts InteractionServer_761, register all CDNs and IVRs again
request to 65201(--) message RequestQueryLocation
AttributeReferenceID 7
AttributeExtensions [2] 00 00..
AttributeLocationInfoType 4
..sent to TEST-dev02:7007(fd=544)
received from 65201(InteractionServer_761)TEST-dev02:7007(fd=) message EventError
(Bad message type)
AttributeErrorMessage 'Unsupported request'
AttributeErrorCode 102
AttributeReferenceID 5
01:51:40.291_T_E_ [14:0f] can not find tserver for event EventError, tenant
received from 65201(InteractionServer_761)TEST-dev02:7007(fd=) message EventError
(Bad parameter passed to function)
AttributeErrorMessage 'CustomerID missing'
AttributeErrorCode 223
AttributeReferenceID 6
01:51:40.291_T_E_ [14:0f] can not find tserver for event EventError, tenant
received from 65201(InteractionServer_761)TEST-dev02:7007(fd=) message EventError
(Bad message type)
AttributeErrorMessage 'Unsupported request'
AttributeErrorCode 102
AttributeReferenceID 7
01:51:40.291_T_E_ [14:0f] can not find tserver for event EventError, tenant
received from 65200(TserverAvayaCM)TEST-dev09:3000(fd=) message EventServerInfo
AttributeServerVersion '8.1.001.14'
AttributeServerRole 0
AttributeApplicationName 'TserverAvayaCM'
AttributeHomeLocation 'Avaya'
AttributeServerCapabilityMask [64] ff cf ff fd..
AttributeServerXCapabilities '(2=(56=524283),8=(16=31),10=(16=7),11=(16=25),14=(73=31),27=(66=3),34=(67=35),36=(60=7307),75=(16=6),76=(16=25),108=(74=3),121=(88=6),160=(146=1),161=(146=1),162=(146=1))'
AttributeExtensions [732] 00 05 00 00..
'T-Server' 'Tserver for Avaya Communication Manager, Version: 8.1.001.14 Compiled: May  2 2012 08:37:02
Genesys Telecommunications Laboratories, Inc., Copyright 1991 - 2012
'
'Features' '
Build with TServerCommonPart 8.1.001.42
High Availability feature: ON
ISCC feature support:      ON
'
'TransactionMonitoring'(list) 'class' '029LK70N8SBO9F2B04000VTAESXX000F'
                              'object' '029LK70N8SBO9F2B04000VTAESXX000G'
                              'iscc.transaction' '029LK70N8SBO9F2B04000VTAESXX000J'
                              'iscc.direction' '029LK70N8SBO9F2B04000VTAESXX000L'
                              'iscc.is-link-creation' '029LK70N8SBO9F2B04000VTAESXX000M'
                              'iscc.call-operation' '029LK70N8SBO9F2B04000VTAESXX000R'
                              'iscc.resource' '029LK70N8SBO9F2B04000VTAESXX000U'
'sdn-licenses-in-use' 1
'sdn-licenses-available' 9998
AttributeReferenceID 1
AttributeTimeinSecs 1344502300 (01:51:40)
AttributeTimeinuSecs 318000
AttributeEventSequenceNumber 0000000000000047[/code]


Please look into this log. Right at the start there is an error 'Unsupported request'. Do you think this is the reason?

Thanks,
Abrar
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Offline Kubig

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Re: Has anybody worked in ESP??
« Reply #27 on: August 14, 2012, 07:04:41 AM »
No,this is not a reason.The eServices/MCR docs say:

• Interaction Server does not support the following requests:
‹
RequestQueryServer
‹RequestQueryLocation‹
RequestDeletePair (when URS sends this request after
RequestRouteCall)

This is the reasonwhy an EventError is returned

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