Author Topic: Capacity rules not working correctly (Read 17368 times)

Adam_W · « **on:** July 30, 2012, 01:10:40 PM »

I'm trying to configure eServices for a contact centre that already uses voice and am having trouble with the 'Default_One_interaction_of_any_type_only' capacity rule.

It should stop the agent from working on more than 1 interaction of any type. However, if the agent is dealing with an email, it's still allowing voice calls (inbound and outbound) through.

If the agent is on a call, it stops any emails being routed, but it delivers the email as soon as the agent goes into after call work, which is no good either - it should wait until they make themselves ready again.

Any ideas why this could be happening?

Adam_W · « **Reply #1 on:** July 30, 2012, 02:28:01 PM »

Think I may have answered my own question. I've set up a 2nd Statserver for eServices and although URS is connected to both Statservers, the original Routing_Statserver is not connected to Interaction Server.

I guess the multiple stat sources and inconsistent connections means that capacity info is not being updated for all interaction types at the same time.

I'm going to get rid of the second Statserver later so I just have 1 Statserver for all interaction routing. Unless anyone has managed to make it work in this configuration before?

Kubig · « **Reply #2 on:** July 30, 2012, 02:46:52 PM »

This is not correct way to do this. Have two statserver,one for voice,second for eServices is "old" practise. You can create (via Resource wizard) capacity rule,which have determine that only one interaction is possible(only voice/email/..). I try this in my VMWare lab(R8.1) and all work fine.

Adam_W · « **Reply #3 on:** July 30, 2012, 09:05:57 PM »

Yeah that makes sense.

I got rid of the second Statserver and it now works better but something's still not right. Two problems:

1. Emails are routed as soon as the agent goes into After Call Work after a voice interaction. How do I make it wait until the agent goes ready again? [b]EDIT - solved this with Statserver's "capacity-treat-acw-as-interaction" option[/b]

2. If the agent is dealing with an email, OCS still thinks the agent is available and tries to route calls (progressive mode). They are not routed successfully, they just drop when the target timeout expires. Obviously the call shouldn't be dialled at all if the agent is busy with an email. Why would this happen?

Kubig · « **Reply #4 on:** July 31, 2012, 07:18:19 AM »

If is OCS in proggressive mode,the call is routed by URS(strategy),in which you can configure how is selected route target. If you got problem with routing to not-ready agent,analyse URS logs.

Adam_W · « **Reply #5 on:** July 31, 2012, 08:07:08 AM »

The targeting in the routing strategy works as expected, i.e. when it tries to route it doesn't find an available agent. But by that point, the record has already been dialled so I end up with dropped calls.

Surely OCS should see that the agent is already busy and not dial a new call until it sees a ready agent in the campaign group? This is what happens if the agent is already on an inbound call.

Kubig · « **Reply #6 on:** July 31, 2012, 08:34:12 AM »

Try this option on OCS solution "progressive_blending_reserved_status"

Adam_W · « **Reply #7 on:** July 31, 2012, 11:05:48 AM »

The progressive blending options work fine for blending inbound voice but unfortunately don't help in this situation. OCS just seems to see the agent as ready even if they're on an inbound email.

Example:

2 agents logged on and able to take calls for outbound campaign.
Progressive_blending_reserved_agents = 1 and progressive_blending_reserved_status = "ready" OR "all_seized_inbound".
When both agents are dealing with inbound emails, OCS still dials calls because it thinks there are ready agents.

cavagnaro · « **Reply #8 on:** July 31, 2012, 03:43:11 PM »

What does SS says about its capacity? As far as I remember capacity rules where done for MCR and for Voice, if you want to apply to Voice you should first see the agent status on your strategy and then decide what to do with the call.
For Outbound however can be an issue I think

Adam_W · « **Reply #9 on:** July 31, 2012, 04:35:07 PM »

I see the following in Statserver logs when the agent is dealing with the email. You can see the capacity snapshot showing zero routable voice calls, then virtually straight after, OCS sends a call to the Voice Transfer RP:

[code]2012-07-30 21:42:09> Status: Capacity snapshot for place 'Place_8013'('Resources'), agent 'TTrain1'('Resources') (CR='Default_One_interaction_of_any_type_only')
media_state current_number max_number routable
--------------- --------------- --------------- ---------------
[ R 1 1 0 ] <-- email
[ NR 0 1 0 ] <-- voice
2012-07-30 21:42:09> Client: Sending message to OCS(1468)
2012-07-30 21:42:09> Client: Message 'CurrentTargetState_TargetUpdated'
'LONG_VALUE' 0
'TM_LENGTH' 0
'TM_SERVER' 1343680929
'USER_REQ_ID' 0
'REQ_ID' 0
2012-07-30 21:42:09> Client: Sending message to URS(1464)
2012-07-30 21:42:09> Client: Message 'CurrentTargetState_TargetUpdated'
'LONG_VALUE' 0
'TM_LENGTH' 0
'TM_SERVER' 1343680929
'USER_REQ_ID' 0
'REQ_ID' 0
21:42:09.691 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:42:09> Client: Message from InteractionServer(160) received
2012-07-30 21:42:09> Client: Message 'DataStreamSendData'
'REQ_ID' 1103
'ASSOC_REQ_ID' 1
21:42:09.691 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:42:09> Client: Message from InteractionServer(160) received
2012-07-30 21:42:09> Client: Message 'DataStreamSendData'
'REQ_ID' 1104
'ASSOC_REQ_ID' 1
21:42:09.691 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:42:09> Client: Message from InteractionServer(160) received
2012-07-30 21:42:09> Client: Message 'DataStreamSendData'
'REQ_ID' 1105
'ASSOC_REQ_ID' 1
2012-07-30 21:42:09> Client: Sending message to InteractionServer(160)
2012-07-30 21:42:09> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343680929
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:42:09> Client: Sending message to InteractionServer(160)
2012-07-30 21:42:09> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343680929
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:42:09> Client: Sending message to InteractionServer(160)
2012-07-30 21:42:09> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343680929
'USER_REQ_ID' 0
'REQ_ID' 1
21:42:12.156 Int 04543 Interaction message "EventQueued" received from 65200 ("SIPTS_81")
2012-07-30 21:42:12> Server: Switch 'SIP-01'->'EventQueued'
TimeStamp '2012-07-30 21:42:13'
ThisDN '02033728196'
ConnID 010d021108b0a00a (75719040918659082)
Call Type 'Outbound'
This Queue '02033728196'
DNIS '76307584214567'
Call State 'Transferred'
Media Type 'voice'
ThirdPartyDN 'Resources'
Extensions
'BusinessCall' 1[/code]

So OCS completely ignores the capacity rules??? CCPulse shows the agent as "CallInbound" when they are dealing with an email, so why would OCS even dial?

cavagnaro · « **Reply #10 on:** July 31, 2012, 05:21:31 PM »

Because he has like 2 places...one virtual for email and 1 for voice.
What happens on an inbound call scenario?
Can you post URS options?

Adam_W · « **Reply #11 on:** July 31, 2012, 05:24:45 PM »

Inbound works fine. For example:

If the agent is on an inbound call, an email is not routed until they finish the call and go ready again.
If the agent is dealing with an email, any new inbound calls either route to another ready agent or queue until the agent makes themselves ready again.

Here are the URS options:

[code]
[default]
agent_reservation=false
automatic_attach=true
call_kpl_time=60
call_monitoring=false
call_tracking=true
change_tenant=false
check_call_legs=default
compat_treatments=true
count_calls=false
default_object=agent
extrouter_dn=exr
extrouter_timeout=0
function_compatibility=8.0
give_treatment=false
hanged_call_time=60
ignore_customer_id=false
max_cpu_objects_slice=10
monitoring_time=5
on_route_error=strategy_error
on_router_activated=default
pulse_time=2
reg_attempts=1
reg_delay=2
report_reasons=true
report_targets=true
request_timeout=0
reservation_pulling_time=0
route_consult_call=true
service_timeout=30
skip_targets=empty
targets_order=random
transfer_time=15
transfer_to_agent=false
transition_time=3
unloaded_cdn=defaultignore
use_agent_capacity=true
use_agentid=false
use_dn_type=any
use_extrouter=false
use_extrouting_type=config
use_ivr_info=true
use_parking_threshold=false
use_service_objective=false
use_translation=false
validate=false
verbose=true
verification_mode=once
verification_time=0
verification_time_agent=0
verification_time_dn=0
[/code]

cavagnaro · « **Reply #12 on:** July 31, 2012, 05:52:20 PM »

Can you post OCS logs about this? Also indicating URS StatServer logs...
Which version of OCS are you running?

Adam_W · « **Reply #13 on:** July 31, 2012, 07:27:42 PM »

Sure (apologies in advance for the amount of log data!). Here's the Statserver log from the point when the email was received to the point where the outbound call hits the route point:

[code]
2012-07-30 21:44:14> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:14> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681054
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:14> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:14> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681054
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:15.900 Std 10060 Current load: clients: 3, stats: 43, requests: 41
2012-07-30 21:44:18> Server: IxnEvent 'event_agent_invited' (166) message:
attr_extension [list, size (unpacked)=591] =
'Reasons' [list] = (size=229)
'RTargetTypeSelected' [str] = "2"
'RTargetObjectSelected' [str] = "?:Email_Toyota_1Link = 3"
'RTargetAgentSelected' [str] = "TTrain1"
'RTargetPlaceSelected' [str] = "Place_8013"
'RTenant' [str] = "Resources"
'RStrategyName' [str] = "Process ABC"
'RStrategyDBID' [str] = "510"
'RTR' [int] = 233
'ReportingEventSequenceNumber' [str] = "884955"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2012-07-30T20:44:18Z"
attr_party_type [int] = 2 [AGENT]
attr_tenant_id [int] = 101
attr_place_id [str] = "Place_8013"
attr_agent_id [str] = "TTrain1"
attr_itx_id [str] = "0000Ba81DTKR000W"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "EmailServer"
attr_itx_state [int] = 2 [ROUTING]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2012-07-30T20:43:17Z"
attr_itx_submitted_at [str] = "2012-07-30T20:44:15Z"
attr_itx_submitted_to_router_at [str] = "2012-07-30T20:44:18Z"
attr_itx_placed_in_queue_at [str] = "2012-07-30T20:44:15Z"
attr_itx_moved_to_queue_at [str] = "2012-07-30T20:44:15Z"
attr_itx_submit_seq [str] = "884942"
attr_itx_place_in_queue_seq [str] = "884942"
attr_itx_user_data [list, size (unpacked)=4664, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_ticket_id [int] = 6
attr_operation [int] = 4 [ROUTE]

2012-07-30 21:44:18> Server: Event "_we_event_current_agent_status" has been sent to MCR Interaction Server[i001svAP4513:6130:InteractionServer]
2012-07-30 21:44:18> Status: Capacity snapshot for place 'Place_8013'('Resources'), agent 'TTrain1'('Resources') (CR='Default_One_interaction_of_any_type_only')
media_state current_number max_number routable
--------------- --------------- --------------- ---------------
[ R 1 1 0 ] <-- email
[ R 0 1 0 ] <-- voice
2012-07-30 21:44:18> Client: Sending message to URS(1464)
2012-07-30 21:44:18> Client: Message 'CurrentTargetState_TargetUpdated'
'LONG_VALUE' 0
'TM_LENGTH' 0
'TM_SERVER' 1343681058
'USER_REQ_ID' 0
'REQ_ID' 0
2012-07-30 21:44:18> Client: Sending message to URS(1464)
2012-07-30 21:44:18> Client: Message 'Info' [stats:0x301b560]
'STRING_VALUE' '0'
'LONG_VALUE' 0
'TM_LENGTH' 1171
'TM_SERVER' 1343681058
'USER_REQ_ID' 0
'REQ_ID' 33
2012-07-30 21:44:18> Server: IxnEvent 'event_party_added' (132) message:
attr_extension [list, size (unpacked)=107] =
'ReportingEventSequenceNumber' [str] = "884958"
attr_actor_type [int] = 1 [STRATEGY]
attr_actor_tenant_id [int] = 101
attr_actor_strategy_id [str] = "Process ABC"
attr_actor_router_id [str] = "URS"
attr_event_time [str] = "2012-07-30T20:44:18Z"
attr_reason [int] = 0
attr_reason_system_name [str] = "Accepted"
attr_reason_desc [str] = "Invitation accepted"
attr_party_type [int] = 2 [AGENT]
attr_tenant_id [int] = 101
attr_place_id [str] = "Place_8013"
attr_agent_id [str] = "TTrain1"
attr_itx_id [str] = "0000Ba81DTKR000W"
attr_itx_type [str] = "Inbound"
attr_itx_subtype [str] = "InboundNew"
attr_itx_tenant_id [int] = 101
attr_itx_queue [str] = "Inbound queue"
attr_itx_media_type [str] = "email"
attr_itx_submitted_by [str] = "EmailServer"
attr_itx_state [int] = 2 [ROUTING]
attr_itx_is_online [int] = 0
attr_itx_is_locked [int] = 0
attr_itx_received_at [str] = "2012-07-30T20:43:17Z"
attr_itx_submitted_at [str] = "2012-07-30T20:44:15Z"
attr_itx_submitted_to_router_at [str] = "2012-07-30T20:44:18Z"
attr_itx_placed_in_queue_at [str] = "2012-07-30T20:44:15Z"
attr_itx_moved_to_queue_at [str] = "2012-07-30T20:44:15Z"
attr_itx_submit_seq [str] = "884942"
attr_itx_place_in_queue_seq [str] = "884942"
attr_itx_user_data [list, size (unpacked)=4664, user data may be hidden] =
attr_itx_is_held [int] = 0
attr_operation [int] = 4 [ROUTE]

21:44:19.894 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:19> Client: Message from InteractionServer(160) received
2012-07-30 21:44:19> Client: Message 'DataStreamSendData'
'REQ_ID' 1181
'ASSOC_REQ_ID' 1
21:44:19.894 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:19> Client: Message from InteractionServer(160) received
2012-07-30 21:44:19> Client: Message 'DataStreamSendData'
'REQ_ID' 1182
'ASSOC_REQ_ID' 1
21:44:19.894 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:19> Client: Message from InteractionServer(160) received
2012-07-30 21:44:19> Client: Message 'DataStreamSendData'
'REQ_ID' 1183
'ASSOC_REQ_ID' 1
2012-07-30 21:44:19> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:19> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681059
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:19> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:19> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681059
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:19> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:19> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681059
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:24.901 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:24> Client: Message from InteractionServer(160) received
2012-07-30 21:44:24> Client: Message 'DataStreamSendData'
'REQ_ID' 1184
'ASSOC_REQ_ID' 1
21:44:24.901 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:24> Client: Message from InteractionServer(160) received
2012-07-30 21:44:24> Client: Message 'DataStreamSendData'
'REQ_ID' 1185
'ASSOC_REQ_ID' 1
21:44:24.901 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:24> Client: Message from InteractionServer(160) received
2012-07-30 21:44:24> Client: Message 'DataStreamSendData'
'REQ_ID' 1186
'ASSOC_REQ_ID' 1
2012-07-30 21:44:24> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:24> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681064
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:24> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:24> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681064
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:24> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:24> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681064
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:29.909 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:29> Client: Message from InteractionServer(160) received
2012-07-30 21:44:29> Client: Message 'DataStreamSendData'
'REQ_ID' 1187
'ASSOC_REQ_ID' 1
21:44:29.909 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:29> Client: Message from InteractionServer(160) received
2012-07-30 21:44:29> Client: Message 'DataStreamSendData'
'REQ_ID' 1188
'ASSOC_REQ_ID' 1
21:44:29.909 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:29> Client: Message from InteractionServer(160) received
2012-07-30 21:44:29> Client: Message 'DataStreamSendData'
'REQ_ID' 1189
'ASSOC_REQ_ID' 1
2012-07-30 21:44:29> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:29> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681069
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:29> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:29> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681069
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:29> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:29> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681069
'USER_REQ_ID' 0
'REQ_ID' 1
-AP[29]->-308 @21:44:31.2670
-Ap[29]-<-308 @21:44:31.2670
21:44:34.917 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:34> Client: Message from InteractionServer(160) received
2012-07-30 21:44:34> Client: Message 'DataStreamSendData'
'REQ_ID' 1190
'ASSOC_REQ_ID' 1
21:44:34.917 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:34> Client: Message from InteractionServer(160) received
2012-07-30 21:44:34> Client: Message 'DataStreamSendData'
'REQ_ID' 1191
'ASSOC_REQ_ID' 1
21:44:34.917 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:34> Client: Message from InteractionServer(160) received
2012-07-30 21:44:34> Client: Message 'DataStreamSendData'
'REQ_ID' 1192
'ASSOC_REQ_ID' 1
2012-07-30 21:44:34> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:34> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681074
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:34> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:34> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681074
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:34> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:34> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681074
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:39.925 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:39> Client: Message from InteractionServer(160) received
2012-07-30 21:44:39> Client: Message 'DataStreamSendData'
'REQ_ID' 1193
'ASSOC_REQ_ID' 1
21:44:39.925 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:39> Client: Message from InteractionServer(160) received
2012-07-30 21:44:39> Client: Message 'DataStreamSendData'
'REQ_ID' 1194
'ASSOC_REQ_ID' 1
21:44:39.925 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:39> Client: Message from InteractionServer(160) received
2012-07-30 21:44:39> Client: Message 'DataStreamSendData'
'REQ_ID' 1195
'ASSOC_REQ_ID' 1
2012-07-30 21:44:39> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:39> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681079
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:39> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:39> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681079
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:39> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:39> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681079
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:44.933 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:44> Client: Message from InteractionServer(160) received
2012-07-30 21:44:44> Client: Message 'DataStreamSendData'
'REQ_ID' 1196
'ASSOC_REQ_ID' 1
21:44:44.933 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:44> Client: Message from InteractionServer(160) received
2012-07-30 21:44:44> Client: Message 'DataStreamSendData'
'REQ_ID' 1197
'ASSOC_REQ_ID' 1
21:44:44.933 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:44> Client: Message from InteractionServer(160) received
2012-07-30 21:44:44> Client: Message 'DataStreamSendData'
'REQ_ID' 1198
'ASSOC_REQ_ID' 1
2012-07-30 21:44:44> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:44> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681084
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:44> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:44> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681084
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:44> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:44> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681084
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:49.940 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:49> Client: Message from InteractionServer(160) received
2012-07-30 21:44:49> Client: Message 'DataStreamSendData'
'REQ_ID' 1199
'ASSOC_REQ_ID' 1
21:44:49.940 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:49> Client: Message from InteractionServer(160) received
2012-07-30 21:44:49> Client: Message 'DataStreamSendData'
'REQ_ID' 1200
'ASSOC_REQ_ID' 1
21:44:49.940 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:49> Client: Message from InteractionServer(160) received
2012-07-30 21:44:49> Client: Message 'DataStreamSendData'
'REQ_ID' 1201
'ASSOC_REQ_ID' 1
2012-07-30 21:44:49> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:49> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681089
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:49> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:49> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681089
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:49> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:49> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681089
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:54.948 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:54> Client: Message from InteractionServer(160) received
2012-07-30 21:44:54> Client: Message 'DataStreamSendData'
'REQ_ID' 1202
'ASSOC_REQ_ID' 1
21:44:54.948 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:54> Client: Message from InteractionServer(160) received
2012-07-30 21:44:54> Client: Message 'DataStreamSendData'
'REQ_ID' 1203
'ASSOC_REQ_ID' 1
21:44:54.948 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:54> Client: Message from InteractionServer(160) received
2012-07-30 21:44:54> Client: Message 'DataStreamSendData'
'REQ_ID' 1204
'ASSOC_REQ_ID' 1
2012-07-30 21:44:54> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:54> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681094
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:54> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:54> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681094
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:54> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:54> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681094
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:59.956 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:59> Client: Message from InteractionServer(160) received
2012-07-30 21:44:59> Client: Message 'DataStreamSendData'
'REQ_ID' 1205
'ASSOC_REQ_ID' 1
21:44:59.956 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:59> Client: Message from InteractionServer(160) received
2012-07-30 21:44:59> Client: Message 'DataStreamSendData'
'REQ_ID' 1206
'ASSOC_REQ_ID' 1
2012-07-30 21:44:59> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:59> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681099
'USER_REQ_ID' 0
'REQ_ID' 1
21:44:59.956 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:44:59> Client: Message from InteractionServer(160) received
2012-07-30 21:44:59> Client: Message 'DataStreamSendData'
'REQ_ID' 1207
'ASSOC_REQ_ID' 1
2012-07-30 21:44:59> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:59> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681099
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:44:59> Client: Sending message to InteractionServer(160)
2012-07-30 21:44:59> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681099
'USER_REQ_ID' 0
'REQ_ID' 1
21:45:04.964 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:04> Client: Message from InteractionServer(160) received
2012-07-30 21:45:04> Client: Message 'DataStreamSendData'
'REQ_ID' 1208
'ASSOC_REQ_ID' 1
21:45:04.964 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:04> Client: Message from InteractionServer(160) received
2012-07-30 21:45:04> Client: Message 'DataStreamSendData'
'REQ_ID' 1209
'ASSOC_REQ_ID' 1
21:45:04.964 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:04> Client: Message from InteractionServer(160) received
2012-07-30 21:45:04> Client: Message 'DataStreamSendData'
'REQ_ID' 1210
'ASSOC_REQ_ID' 1
2012-07-30 21:45:04> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:04> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681104
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:04> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:04> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681104
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:04> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:04> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681104
'USER_REQ_ID' 0
'REQ_ID' 1
21:45:09.972 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:09> Client: Message from InteractionServer(160) received
2012-07-30 21:45:09> Client: Message 'DataStreamSendData'
'REQ_ID' 1211
'ASSOC_REQ_ID' 1
21:45:09.972 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:09> Client: Message from InteractionServer(160) received
2012-07-30 21:45:09> Client: Message 'DataStreamSendData'
'REQ_ID' 1212
'ASSOC_REQ_ID' 1
21:45:09.972 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:09> Client: Message from InteractionServer(160) received
2012-07-30 21:45:09> Client: Message 'DataStreamSendData'
'REQ_ID' 1213
'ASSOC_REQ_ID' 1
2012-07-30 21:45:09> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:09> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681109
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:09> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:09> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681109
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:09> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:09> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681109
'USER_REQ_ID' 0
'REQ_ID' 1
-AP[18]->-1436 @21:45:10.7520
-Ap[18]-<-1436 @21:45:10.7520
21:45:14.979 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:14> Client: Message from InteractionServer(160) received
2012-07-30 21:45:14> Client: Message 'DataStreamSendData'
'REQ_ID' 1214
'ASSOC_REQ_ID' 1
21:45:14.979 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:14> Client: Message from InteractionServer(160) received
2012-07-30 21:45:14> Client: Message 'DataStreamSendData'
'REQ_ID' 1215
'ASSOC_REQ_ID' 1
21:45:14.979 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:14> Client: Message from InteractionServer(160) received
2012-07-30 21:45:14> Client: Message 'DataStreamSendData'
'REQ_ID' 1216
'ASSOC_REQ_ID' 1
2012-07-30 21:45:14> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:14> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681114
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:14> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:14> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681114
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:14> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:14> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681114
'USER_REQ_ID' 0
'REQ_ID' 1
-AP[26]->-1552 @21:45:18.5210
-Ap[26]-<-1552 @21:45:18.5210
21:45:19.987 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:19> Client: Message from InteractionServer(160) received
2012-07-30 21:45:19> Client: Message 'DataStreamSendData'
'REQ_ID' 1217
'ASSOC_REQ_ID' 1
21:45:19.987 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:19> Client: Message from InteractionServer(160) received
2012-07-30 21:45:19> Client: Message 'DataStreamSendData'
'REQ_ID' 1218
'ASSOC_REQ_ID' 1
21:45:19.987 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:19> Client: Message from InteractionServer(160) received
2012-07-30 21:45:19> Client: Message 'DataStreamSendData'
'REQ_ID' 1219
'ASSOC_REQ_ID' 1
2012-07-30 21:45:19> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:19> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681119
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:19> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:19> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681119
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:19> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:19> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681119
'USER_REQ_ID' 0
'REQ_ID' 1
21:45:24.995 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:24> Client: Message from InteractionServer(160) received
2012-07-30 21:45:24> Client: Message 'DataStreamSendData'
'REQ_ID' 1220
'ASSOC_REQ_ID' 1
21:45:24.995 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:24> Client: Message from InteractionServer(160) received
2012-07-30 21:45:24> Client: Message 'DataStreamSendData'
'REQ_ID' 1221
'ASSOC_REQ_ID' 1
21:45:24.995 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:24> Client: Message from InteractionServer(160) received
2012-07-30 21:45:24> Client: Message 'DataStreamSendData'
'REQ_ID' 1222
'ASSOC_REQ_ID' 1
2012-07-30 21:45:24> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:24> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681124
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:24> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:24> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681124
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:24> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:24> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681124
'USER_REQ_ID' 0
'REQ_ID' 1
21:45:30.003 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:30> Client: Message from InteractionServer(160) received
2012-07-30 21:45:30> Client: Message 'DataStreamSendData'
'REQ_ID' 1223
'ASSOC_REQ_ID' 1
21:45:30.003 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:30> Client: Message from InteractionServer(160) received
2012-07-30 21:45:30> Client: Message 'DataStreamSendData'
'REQ_ID' 1224
'ASSOC_REQ_ID' 1
21:45:30.003 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:30> Client: Message from InteractionServer(160) received
2012-07-30 21:45:30> Client: Message 'DataStreamSendData'
'REQ_ID' 1225
'ASSOC_REQ_ID' 1
2012-07-30 21:45:30> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:30> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681130
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:30> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:30> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681130
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:30> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:30> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681130
'USER_REQ_ID' 0
'REQ_ID' 1
-AP[30]->-308 @21:45:31.2820
-Ap[30]-<-308 @21:45:31.2820
21:45:35.011 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:35> Client: Message from InteractionServer(160) received
2012-07-30 21:45:35> Client: Message 'DataStreamSendData'
'REQ_ID' 1226
'ASSOC_REQ_ID' 1
21:45:35.011 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:35> Client: Message from InteractionServer(160) received
2012-07-30 21:45:35> Client: Message 'DataStreamSendData'
'REQ_ID' 1227
'ASSOC_REQ_ID' 1
21:45:35.011 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:35> Client: Message from InteractionServer(160) received
2012-07-30 21:45:35> Client: Message 'DataStreamSendData'
'REQ_ID' 1228
'ASSOC_REQ_ID' 1
2012-07-30 21:45:35> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:35> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681135
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:35> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:35> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681135
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:35> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:35> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681135
'USER_REQ_ID' 0
'REQ_ID' 1
21:45:40.018 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:40> Client: Message from InteractionServer(160) received
2012-07-30 21:45:40> Client: Message 'DataStreamSendData'
'REQ_ID' 1229
'ASSOC_REQ_ID' 1
21:45:40.018 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:40> Client: Message from InteractionServer(160) received
2012-07-30 21:45:40> Client: Message 'DataStreamSendData'
'REQ_ID' 1230
'ASSOC_REQ_ID' 1
21:45:40.018 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:40> Client: Message from InteractionServer(160) received
2012-07-30 21:45:40> Client: Message 'DataStreamSendData'
'REQ_ID' 1231
'ASSOC_REQ_ID' 1
2012-07-30 21:45:40> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:40> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681140
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:40> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:40> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681140
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:40> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:40> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681140
'USER_REQ_ID' 0
'REQ_ID' 1
21:45:45.026 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:45> Client: Message from InteractionServer(160) received
2012-07-30 21:45:45> Client: Message 'DataStreamSendData'
'REQ_ID' 1232
'ASSOC_REQ_ID' 1
21:45:45.026 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:45> Client: Message from InteractionServer(160) received
2012-07-30 21:45:45> Client: Message 'DataStreamSendData'
'REQ_ID' 1233
'ASSOC_REQ_ID' 1
21:45:45.026 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:45> Client: Message from InteractionServer(160) received
2012-07-30 21:45:45> Client: Message 'DataStreamSendData'
'REQ_ID' 1234
'ASSOC_REQ_ID' 1
2012-07-30 21:45:45> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:45> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681145
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:45> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:45> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681145
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:45> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:45> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681145
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:45> Init: Agent 'TTrain1' - Skill 'Train_Out_Toyota_Service' Level 1 added
2012-07-30 21:45:45> Init: Agent 'TTrain1' satisfied skill expression 'Skill("Train_Out_Toyota_Service")>=0' on Group TRAIN_INCH_SVC_TOYOTA_VAG
2012-07-30 21:45:45> Init: Adding Agent 'TTrain1'('Resources') to Group 'TRAIN_INCH_SVC_TOYOTA_VAG'('Resources')
2012-07-30 21:45:45> Client: Sending message to OCS(1468)
2012-07-30 21:45:45> Client: Message 'CurrentTargetState_TargetAdded'
'LONG_VALUE' 0
'TM_LENGTH' 0
'TM_SERVER' 1343681145
'USER_REQ_ID' 0
'REQ_ID' 0
21:45:45.463 Trc 10049 Agent 'TTrain1' has been added explicitly to virtual group 'TRAIN_INCH_SVC_TOYOTA_VAG'
21:45:45.463 Trc 04541 Message OpenStat received from 1468 ( 'OCS')
2012-07-30 21:45:45> Client: Message from OCS(1468) received
2012-07-30 21:45:45> Client: Message 'OpenStat'
'OBJECT' 'Place' (1)
'OBJECT_ID' 'Place_8013'
'TENANT_ID' 'Resources'
'CATEGORY' 'CurrentState' (10)
'SUBJECT' 'DNAction' (0)
'TM_LENGTH' 0
'NOTIFICATION_MODE' 'ChangesBasedNotification' (0)
'INSENS_PERCENTAGE' 0
'TM_NOTIFICATION_FREQ' 0
'TM_LEFT_RANGE_LIMIT' 0
'TM_RIGHT_RANGE_LIMIT' 0
'REQ_ID' 14
'USER_REQ_ID' 263
'TIME_PROFILE' 'Default'
'MainMask' all actions clear except for
'LoggedIn' (2)
'RelMask' all actions clear except for
'NotMonitored' (0)
'Monitored' (1)
'LoggedIn' (2)
'OnHook' (3)
'WaitForNextCall' (4)
'OffHook' (5)
'CallDialing' (6)
'CallRinging' (7)
'NotReadyForNextCall' (

'AfterCallWork' (9)
'OfflineWorkType2' (10)
'BreakType1' (11)
'BreakType2' (12)
'CallOnHold' (13)
'NotUsed' (14)
'NotUsed' (15)
'ASM_Engaged' (16)
'ASM_Outbound' (17)
'CallUnknown' (18)
'CallConsult' (19)
'CallInternal' (20)
'CallOutbound' (21)
'CallInbound' (22)
'LoggedOut' (23)
2012-07-30 21:45:45> Client: Sending message to OCS(1468)
2012-07-30 21:45:45> Client: Message 'StatOpened' [stats:0x30216a0]
'LONG_VALUE' 0
'TM_LENGTH' 0
'TM_SERVER' 1343681145
'USER_REQ_ID' 263
'REQ_ID' 14
21:45:45.463 Trc 04541 Message PeekStat received from 1468 ( 'OCS')
2012-07-30 21:45:45> Client: Message from OCS(1468) received
2012-07-30 21:45:45> Client: Message 'PeekStat'
'REQ_ID' 15
'ASSOC_REQ_ID' 14
2012-07-30 21:45:45> Client: Sending message to OCS(1468)
2012-07-30 21:45:45> Client: Message 'Info' [stats:0x30216a0]
'LONG_VALUE' 1
'TM_LENGTH' 0
'TM_SERVER' 1343681145
'USER_REQ_ID' 263
'REQ_ID' 14
21:45:45.525 Int 04543 Interaction message "EventUserEvent" received from 65200 ("SIPTS_81")
2012-07-30 21:45:45> Server: Switch 'SIP-01'->'EventUserEvent'
TimeStamp '2012-07-30 21:45:47'
ThisDN '8013'
21:45:45.525 Int 04543 Interaction message "EventUserEvent" received from 65200 ("SIPTS_81")
2012-07-30 21:45:45> Server: Switch 'SIP-01'->'EventUserEvent'
TimeStamp '2012-07-30 21:45:47'
ThisDN '8013'
21:45:45.650 Int 04543 Interaction message "EventUserEvent" received from 65200 ("SIPTS_81")
2012-07-30 21:45:45> Server: Switch 'SIP-01'->'EventUserEvent'
TimeStamp '2012-07-30 21:45:47'
ThisDN 'CommDN'
Campaign Event: WaitingAgentOver
Campaign : TRAIN_INCHCAPE_SERVICE_TOYOTA(Resources)
Agent Group : TRAIN_INCH_SVC_TOYOTA_VAG
2012-07-30 21:45:45> Action: CampaignGroup 'TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG'([2012-07-30 21:35:18] StatusRunning)
[2012-07-30 21:35:18] ModeProgress
[2012-07-30 21:35:18] StatusRunning
-AP[12]-<-1464 @21:45:48.5050
-Ap[12]->-1464 @21:45:48.5050
21:45:50.034 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:50> Client: Message from InteractionServer(160) received
2012-07-30 21:45:50> Client: Message 'DataStreamSendData'
'REQ_ID' 1235
'ASSOC_REQ_ID' 1
21:45:50.034 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:50> Client: Message from InteractionServer(160) received
2012-07-30 21:45:50> Client: Message 'DataStreamSendData'
'REQ_ID' 1236
'ASSOC_REQ_ID' 1
21:45:50.034 Trc 04541 Message DataStreamSendData received from 160 ( 'InteractionServer')
2012-07-30 21:45:50> Client: Message from InteractionServer(160) received
2012-07-30 21:45:50> Client: Message 'DataStreamSendData'
'REQ_ID' 1237
'ASSOC_REQ_ID' 1
2012-07-30 21:45:50> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:50> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681150
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:50> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:50> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681150
'USER_REQ_ID' 0
'REQ_ID' 1
2012-07-30 21:45:50> Client: Sending message to InteractionServer(160)
2012-07-30 21:45:50> Client: Message 'DataStreamMessage'
'LONG_VALUE' 15
'TM_LENGTH' 0
'TM_SERVER' 1343681150
'USER_REQ_ID' 0
'REQ_ID' 1
21:45:54.636 Int 04543 Interaction message "EventQueued" received from 65200 ("SIPTS_81")
2012-07-30 21:45:54> Server: Switch 'SIP-01'->'EventQueued'
TimeStamp '2012-07-30 21:45:56'
ThisDN '02033728196'
ConnID 010d021108b0a00b (75719040918659083)
Call Type 'Outbound'
This Queue '02033728196'
DNIS '76307584214567'
Call State 'Transferred'
Media Type 'voice'
ThirdPartyDN 'Resources'
Extensions
'BusinessCall' 1
[/code]

Adam_W · « **Reply #14 on:** July 31, 2012, 07:30:50 PM »

.... And OCS log from the start of the campaign to when the call is made:

[code]
21:45:45.463 STAT_EVENT SEventCurrentTargetState_TargetAdded was received for Campaign Sessions: 149
nAgentDBID: 344 , pszAgentID: TTrain1,
nPlaceDBID: 263 , pszPlaceID: Place_8013,
DN: 8013, RealDN: null, Extension, WaitForNextCall, nActions 0:
pExtension: AGENT_VOICE_MEDIA_STATUS - WaitForNextCall
pExtension: VOICE_MEDIA_STATUS - WaitForNextCall
pMediaCapacity: 2 medias:
MediaType: email, nCurrentInteractions: 1, nMaxInteractions: 1, nCurrentMargin: 0
MediaType: voice, nCurrentInteractions: 0, nMaxInteractions: 1, nCurrentMargin: 0

AgentManager::findAgentInRegistry: object wasn't found in Registry: Person:'TTrain1'[344], Place:'Place_8013'[263].
AgentManager::targetAdded: Update received: Person 'TTrain1'[344] was added to Session 'TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG'[149].
Agent[263`Place_8013]::Creating object{
Place[263`Place_8013]::
DN[1558`8013]Extension::
Agent[263`Place_8013]::enabling
Agent[263`Place_8013]::StatDispatch EventAgentLogin {
}
Agent[263`Place_8013]::StatDispatch EventServerConnected {
}
Agent[263`Place_8013]::StatDispatch EventAgentReady {
}
Agent[263`Place_8013]::processing TargetStateInfo: WaitForNextCall {
Agent[263`Place_8013]::StatDispatch EventAgentReady {
}
}
Agent[263`Place_8013]::StatDispatch RequestSessionStatus {
AgentSession[0`Inbound]::RequestSessionStatus {
}
}
}
Agent[263`Place_8013]::StatDispatch RequestSessionStatus {
AgentSession[149`TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG]::RequestSessionStatus {
}
}
21:45:45.463 Trc 04542 Message OpenStat sent to 568 (StatServer 'Routing_Statserver')
Object Place
Subject DNAction
Object_ID Place_8013
Tenant_ID Resources
Category CurrentState
Notification ChangesBasedNotification

AgentManager::resourceCreateOrAddOrUpdate: OCSAgent Person 'TTrain1'[344] has been created with PlaceDBID[263].

21:45:45.463 STAT_EVENT SEventStatOpened was received.

21:45:45.463 STAT_EVENT SEventInfo was received: RequestID: 14, UserRequestID: 263
AgentID: TTrain1
PlaceID: Place_8013
Status: CallInbound [22]
nDNs: 2
LoginID: 9017
DN: 8013, RealDN: 8013, Extension, WaitForNextCall, nActions 1:
tmStart: 1343679302, Action: LoggedIn [2]
pData: ConnID: 0000000000000000, DNIS: null, ANI: null, pUserData: 00000000.
DN: email, RealDN: email, Unknown, CallInbound, nActions 1:
tmStart: 1343679296, Action: LoggedIn [2]
pData: ConnID: 0000000000000000, DNIS: null, ANI: null, pUserData: 02f9d7f0.

21:45:45.479 AgentTimer[]::Processing new assigments {
Agent[263`Place_8013]::StatDispatch RequestSessionAssign {
AgentSession[0`Inbound]::RequestSessionCheckout {
AgentCallStrategy[]::RequestSessionCheckout {
Agent[263`Place_8013]::Pending assignment 0 sec
}
}
}
}
21:45:45.479 OCMClient[OCManager]::message received
GSW_CM_MessageType 13 [GSW_CM_ReqCampaignRegistered]
GSW_CM_AttrReferenceID 64
GSW_CM_AttrCampaignID 0
GSW_CM_AttrGroupID 202
GSW_CM_AttrProperties
'campaign_schedule'(list) 'Description' 'Train_Toyota'
'startTime' 0
'nItems' 1
'scheduleItem-1'(list) 'stopAtTime' 1343687425
'stopAtContacts' 0
'stopAtDials' 0
'sleepBeforeNextStart' 0
'campaignDBID' 148
'dialMode' 2
'optMethod' 2
'optMethodValue' 3
'status' 0
'dialing_priority'(list) 'General'(list) 'priority' 1
'n_records' 1
'CampaignRescheduled'(list) 'priority' 1
'n_records' 2
'CampaignCallBack'(list) 'priority' 1
'n_records' 2

Thirdparty, processing GSW_CM_ReqCampaignRegistered ...
GSW_CM_MessageType 25 [GSW_CM_EvCampaignRegistered]
GSW_CM_AttrReferenceID 64
GSW_CM_AttrCampaignID 0
GSW_CM_AttrGroupID 202
GSW_CM_AttrGroupCampStatus 5 [GSW_CM_GCS_Running]
GSW_CM_AttrOriginAppID 237
GSW_CM_AttrProperties
'campaign_schedule'(list) 'startTime' 0
'Description' 'Train_Toyota'
'nItems' 1
'scheduleItem-1'(list) 'stopAtTime' 1343687425
'stopAtContacts' 0
'stopAtDials' 0
'sleepBeforeNextStart' 0
'campaignDBID' 148
'dialMode' 2
'optMethod' 2
'optMethodValue' 3
'GSW_CM_AttrGroupID' 202
'GSW_CM_AttrSessionID' 149
'dialing_priority'(list) 'General'(list) 'priority' 1
'n_records' 1
'CampaignRescheduled'(list) 'priority' 1
'n_records' 2
'CampaignCallBack'(list) 'priority' 1
'n_records' 2
'status' 5

21:45:45.479 sent to OCMClient[OCManager]
Agent[263`Place_8013]::Session checkout timer
Agent[263`Place_8013]::StatDispatch EventSessionCheckedout {
AgentSession[0`Inbound]::EventSessionCheckedout {
AgentCallStrategy[]::EventSessionCheckedout {
AgentSession[149`TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG]::RequestSessionCheckin {
AgentCallStrategy[]::RequestDistributeUserEvent {
21:45:45.494 Trc 50071 Send UserEvent
request to 65200(SIPTS_81) message RequestDistributeUserEvent
AttributeUserData [294] 00 07 00 00..
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_NAME' 'TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG'
'GSW_CAMPAIGN_MODE' 'Progressive'
'GSW_CAMPAIGN_NAME' 'TRAIN_INCHCAPE_SERVICE_TOYOTA'
'GSW_APPLICATION_ID' 237
'GSW_USER_EVENT' 'CampaignStarted'
AttributeCommunicationDN '8013'
..sent to i407svap02:3000(fd=564)
}

21:45:45.494 PAEventInfo (ContactInfo):
OwnerSessionDBID: 149; OriginSessionDBID: 149;
CallType: PA_CallUnknown; StatType: PA_StatAgentCheckIn;
RecHandle: 0; CallID: 0;
PlaceDBID: 263; CallResult: 0;
21:45:45.494 PA Agent Info:
OwnerDBID: 149; OriginDBID: 0; RecHandle: 0; ConnID: ; PlaceDBID: 263; AgentDBID: 344; Agent/Place: TTrain1
CurrentStatType: AgentBusyACW; CallType: Unknown; NotAvailableFlag: 0;
StatType Durations:

21:45:45.494 PAEventInfo (ContactInfo):
OwnerSessionDBID: 149; OriginSessionDBID: 149;
CallType: PA_CallUnknown; StatType: PA_StatAgentReady;
RecHandle: 0; CallID: 0;
PlaceDBID: 263; CallResult: 0;
21:45:45.494 PA Agent Info:
OwnerDBID: 149; OriginDBID: 0; RecHandle: 0; ConnID: ; PlaceDBID: 263; AgentDBID: 344; Agent/Place: TTrain1
CurrentStatType: AgentReady; CallType: Unknown; NotAvailableFlag: 0;
StatType Durations:
AgentReady 0.00
AgentCallStrategy[]::RequestDistributeUserEvent {
21:45:45.494 Trc 50071 Send UserEvent
request to 65200(SIPTS_81) message RequestDistributeUserEvent
AttributeUserData [267] 00 06 00 00..
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CAMPAIGN_GROUP_NAME' 'TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG'
'GSW_CAMPAIGN_NAME' 'TRAIN_INCHCAPE_SERVICE_TOYOTA'
'GSW_APPLICATION_ID' 237
'GSW_USER_EVENT' 'CampaignGroupAssigned'
AttributeCommunicationDN '8013'
..sent to i407svap02:3000(fd=564)
}
AgentCallStrategy[]::EventSessionCheckedin {
}
}
}
}
}
21:45:45.494 OCMClient[OCManager]::message received
GSW_CM_MessageType 13 [GSW_CM_ReqCampaignRegistered]
GSW_CM_AttrReferenceID 65
GSW_CM_AttrCampaignID 0
GSW_CM_AttrGroupID 202
GSW_CM_AttrProperties
'campaign_schedule'(list) 'Description' 'Train_Toyota'
'startTime' 0
'nItems' 1
'scheduleItem-1'(list) 'stopAtTime' 1343687425
'stopAtContacts' 0
'stopAtDials' 0
'sleepBeforeNextStart' 0
'campaignDBID' 148
'dialMode' 2
'optMethod' 2
'optMethodValue' 3
'status' 0
'dialing_priority'(list) 'General'(list) 'priority' 1
'n_records' 1
'CampaignRescheduled'(list) 'priority' 1
'n_records' 2
'CampaignCallBack'(list) 'priority' 1
'n_records' 2

Thirdparty, processing GSW_CM_ReqCampaignRegistered ...
GSW_CM_MessageType 25 [GSW_CM_EvCampaignRegistered]
GSW_CM_AttrReferenceID 65
GSW_CM_AttrCampaignID 0
GSW_CM_AttrGroupID 202
GSW_CM_AttrGroupCampStatus 5 [GSW_CM_GCS_Running]
GSW_CM_AttrOriginAppID 237
GSW_CM_AttrProperties
'campaign_schedule'(list) 'startTime' 0
'Description' 'Train_Toyota'
'nItems' 1
'scheduleItem-1'(list) 'stopAtTime' 1343687425
'stopAtContacts' 0
'stopAtDials' 0
'sleepBeforeNextStart' 0
'campaignDBID' 148
'dialMode' 2
'optMethod' 2
'optMethodValue' 3
'GSW_CM_AttrGroupID' 202
'GSW_CM_AttrSessionID' 149
'dialing_priority'(list) 'General'(list) 'priority' 1
'n_records' 1
'CampaignRescheduled'(list) 'priority' 1
'n_records' 2
'CampaignCallBack'(list) 'priority' 1
'n_records' 2
'status' 5

21:45:45.494 sent to OCMClient[OCManager]
received from 65200(SIPTS_81)i407svap02:3000(fd=564) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN '8013'
AttributeTimeinSecs 1343681147 (21:45:47)
AttributeTimeinuSecs 40000
AttributeEventSequenceNumber 0000000000002051
21:45:45.525 Trc 50002 TEvent: EventACK
21:45:45.525 OCSEvent[734]::EventACK
TrTServer[269`SIPTS_81]
DN[1558`8013]Extension
Agent[263`Place_8013]
{
}
received from 65200(SIPTS_81)i407svap02:3000(fd=564) message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN '8013'
AttributeTimeinSecs 1343681147 (21:45:47)
AttributeTimeinuSecs 40000
AttributeEventSequenceNumber 0000000000002053
21:45:45.525 Trc 50002 TEvent: EventACK
21:45:45.525 OCSEvent[735]::EventACK
TrTServer[269`SIPTS_81]
DN[1558`8013]Extension
Agent[263`Place_8013]
{
}

21:45:45.635 PA Session Info:
OwnerDBID: 149; Campaign DBID: 148; Group DBID: 202; Name: TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG;
Mode: Progressive; Status: Running; WorkTime: 627;
Optimization: Overdial Rate; Goal: 3; ProgressiveFlag: 1;
CPD Ports: 10; Free Ports: 10;
Static Port Allocation; Options - Number of CPD Ports: 10; ASM Channel Num: 10;
Estimated Ports: Dial= 0.0;
Blending - Agents: 0; Status: Ready;
Timeout - Dial: 120; Handle: 1800; Consider: 1800;
Calls predicted: 1; Engage calls predicted: 0; Algorithm: Classical
Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.000;
Real: 0.415; 0.286; 44.559;
Current for 20 min: 0.415; 0.286; 44.559; (unreliable)
Agents/Places - Total: 1; Ready: 1; Engaged: 0; BusyOut: 0; BusyInB: 0;
BusyPaper: 0; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 0; Queued: 0; Established: 0;
Calls Inbound - Queued: 0; Established: 0;
Hit Ratio: 0.875;
Durations - Out: 23.75; In: 0.00; Total: 23.75; Dial: 8.40; NoContact: 2.70; Engage: 0.00; ACW: 12.07;
Traffic - Out: 0.013; In: 0.000;
Outbound Calls - TotalDialed: 8; Established: 5; Completed: 5;
NoContact: 1; Abandoned: 2; Cleaned: 0; Removed: 0; Removed_AM: 0;
Inbound Calls - TotalQueued: 0; Established: 0; Completed: 0;
Abandoned: 0; Cleaned: 0; Removed: 0;
21:45:45.635 Trc 50071 Send UserEvent
request to 65200(SIPTS_81) message RequestDistributeUserEvent
AttributeUserData [179] 00 07 01 00..
'GSW_STAT_EVENT' 7
'GSW_APPLICATION_ID' 237
'GSW_CAMPAIGN_DBID' 148
'GSW_GROUP_DBID' 202
'GSW_CAMPAIGN_COMPLETE' 711
'GSW_DIAL_MODE' 2
'GSW_SCHED_REC_NUM' 0
AttributeCommunicationDN 'CommDN'
..sent to i407svap02:3000(fd=564)
CM_DBCampaign:148 GetChain:11 Type:3 1 2 CampaignRescheduled:1 2 0 CampaignCallBack:1 2 0 General:1 1 3 GroupDBID:202 Records:7 Chains:5 OnTimer:0 AtWork:0
Campaign[148`TRAIN_INCHCAPE_SERVICE_TOYOTA].check_dnc_list = true
Campaign[148`TRAIN_INCHCAPE_SERVICE_TOYOTA].customer_id = dncmt
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainStartProcessing
ProvID 237
SwID 103
GrpID 202
CmpID 148
LstID 195
ChID 11
CSGUID LR9BE3FAI55UVEFCCE0TDC7I00000009
ChGUID AS7EKO30C166LBGUVPLC1TH75K000009
Cause GOCauseChainNormal
CAGUID CL143MDC8L3MB8U74KQ1PHVTL8000009
ChAtt 2
RecHndl 17
RecType 3
Recs ("17"=("108"="1343680927"))
Attr GOLibAttrEventNum [long]: 89
Attr GOLibAttrTimestamp [long]: 1343681145635
CampaignGroup[149`TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG].call_answer_type_recognition = full_positive_am_detection
CampaignGroup[149`TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG].call_transfer_type = one_step
CampaignGroup[149`TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG].CPNDigits =
TransGroup:Warning: Treatment BusyNextInChainCycl4Hrs ignored, number in sequence not 1
TransGroup:Warning: Treatment GrpCallbackErrNextInChainCycl4Hrs ignored, number in sequence not 1
TransGroup:Warning: Treatment NoDialToneNextInChainCycl4Hrs ignored, number in sequence not 1
TransGroup:Warning: Treatment NoPortsNextInChainCycl4Hrs ignored, number in sequence not 1
TransGroup:Warning: Treatment SwitchErrNextInChainCycl4Hrs ignored, number in sequence not 1
TransGroup:Warning: Treatment SysErrNextInChainCycl4Hrs ignored, number in sequence not 1
Switch[103`SIP-01].public_network_access_code =
CampaignGroup[149`TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG].public_network_access_code = <default>; not configured
CallingList[195`TRAIN_DEFERRED_WORK_LEXUS].public_network_access_code = <default>; not configured
CallIpTMakeTransfer[0:0]::RequestMakeCall {
CampaignGroup[149`TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG].cpd-recording = false
CampaignGroup[149`TRAIN_INCHCAPE_SERVICE_TOYOTA@TRAIN_INCH_SVC_TOYOTA_VAG].cpd-on-connect = true
Switch[103`SIP-01].public_network_access_code =
request to 65200(SIPTS_81) message RequestMakePredictiveCall
[/code]

OCS version is 8.1.000.19.

Genesys CTI User Forum

News:

Author Topic: Capacity rules not working correctly (Read 17368 times)

Adam_W

Capacity rules not working correctly

Adam_W

Re: Capacity rules not working correctly

Kubig

Re: Capacity rules not working correctly

Adam_W

Re: Capacity rules not working correctly

Kubig

Re: Capacity rules not working correctly

Adam_W

Re: Capacity rules not working correctly

Kubig

Re: Capacity rules not working correctly

Adam_W

Re: Capacity rules not working correctly

cavagnaro

Re: Capacity rules not working correctly

Adam_W

Re: Capacity rules not working correctly

cavagnaro

Re: Capacity rules not working correctly

Adam_W

Re: Capacity rules not working correctly

cavagnaro

Re: Capacity rules not working correctly

Adam_W

Re: Capacity rules not working correctly

Adam_W

Re: Capacity rules not working correctly