Hi,
I am doing "Predictive Dialing" (Outbound Campaign Manager) & this is what I get as response from Genesys T-Server -
Timestamp: 31 July 2012 13:46:50.291
Severity: 0
Method: GenesysLogger.DebugFormat[EventBrokerService]
Message:Publishing '[b]EventRinging[/b]' ('60')
message attributes:
AttributeEventSequenceNumber [long] = 25941
AttributeCallID [int] = 2041
AttributeConnID [long] = 006C020C8D6407EE
AttributeThisDNRole [int] = 1 [RoleOrigination]
AttributeUserData [bstr] = KVList:
'GSW_TZ_OFFSET' [int] = 3600
'GSW_PHONE' [str] = "0207202"
'GSW_CALLING_LIST' [str] = "OCS_CallingList1"
'GSW_CAMPAIGN_NAME' [str] = "OCS_Campaign1"
'InteractionType' [str] = "Outbound"
'InteractionSubtype' [str] = "OutboundNew"
'GSW_RECORD_HANDLE' [int] = 2197
'GSW_APPLICATION_ID' [int] = 114
'GSW_CAMPAIGN_GROUP_DBID' [int] = 101
'GSW_CALLING_LIST_DBID' [int] = 101
'GSW_SWITCH_DBID' [int] = 101
'GSW_CAMPAIGN_GROUP_NAME' [str] = "OCS_Campaign1@OCS_AgentGroup"
'GSW_CAMPAIGN_GROUP_DESCRIPTION' [str] = ""
'GSW_CHAIN_ID' [int] = 11
'GSW_ATTEMPTS' [int] = 0
'GSW_AGENT_ID' [str] = ""
'GSW_CALL_RESULT' [int] = 28
'GSW_TZ_NAME' [str] = "GMT"
'GSW_CONTACT_MEDIA_TYPE' [str] = "voice"
'GSW_CALL_ATTEMPT_GUID' [str] = "HEKFTPHL3L74DD3KQ9LS26LR9O0001MO"
'RTargetAgentGroup' [str] = "OCS_AgentGroup"
'RVQID' [str] = ""
'RTargetTypeSelected' [str] = "2"
'RTargetRuleSelected' [str] = ""
'RTargetObjectSelected' [str] = "OCS_AgentGroup"
'RTargetObjSelDBID' [str] = "105"
'RTargetAgentSelected' [str] = "10001"
'RTargetPlaceSelected' [str] = "Place_5001"
'RTenant' [str] = "Resources"
'RStrategyName' [str] = "OutboundCampaign1"
'RStrategyDBID' [str] = "101"
'CBR-actual_volume' [str] = ""
'CBR-Interaction_cost' [str] = ""
'CBR-contract_DBIDs' [str] = ""
'CBR-IT-path_DBIDs' [str] = ""
'RRequestedSkillCombination' [str] = ""
'RRequestedSkills' [bstr] = KVList:
'RTargetRequested' [str] = "OCS_AgentGroup"
'CustomerSegment' [str] = "default"
'ServiceType' [str] = "default"
'ServiceObjective' [str] = ""
'PegAGOCS_AgentGroup' [int] = 1
AttributeCallState [int] = 0
AttributeNetworkCallID [long] = 926233088
AttributeAgentID [str] = "10001"
AttributeCallType [int] = 3 [Outbound]
AttributeDNIS [str] = "0207202"
AttributeThisDN [str] = "5001"
AttributeOtherDN [str] = "0207202"
CallHistory = ComplexClass(CallHistoryInfo):
LastParty = ComplexClass(LastRemoteParty):
FirstParty = ComplexClass(FirstRemoteParty):
AttributeCallUuid [str] = "HI4756VM9P235FJGH51AGEUJ580005BG"
AttributeCause [int] = 5 [Route]
AttributeOtherDNRole [int] = 2 [RoleDestination]
AttributeThisQueue [str] = "9001"
Time = ComplexClass(TimeStamp):
AttributeTimeinuSecs [int] = 871000
AttributeTimeinSecs [int] = 1343738793
[b]AttributeExtensions [bstr] = KVList:
'UCID' [bstr] =
0x00 0x32 0x35 0x37 0x31 0x20 0x07 0x07[/b]
AttributeThisTrunk [int] = 65540
Question:-
[b]In order to do an accept call, do I need to send the ConnectionID as the UCID (from Attribute Extensions) to the RequestAnswerCall ? [/b]
