Reporting Change Time Zone

[veranica]

Hi, I would like to ask some questions regarding DataMart reporting. We have a new customer that is located in GMT+7 Time Zone, however apparently the country's time zone will be changed to GMT +8 TZ. our UAT will be held this month & the go live will be early october, as the country's time zone will be changed around end of october 2012(not confirm yet, but most probably will change on this date). Our concern is reporting will be inaccurate. They will be using CCAnalyzer 7.6. Our customer contact centre is small (approx 10 - 15 agents).  Is it possible to install 2 data sourcer inside 1 server & run parallel aggregation with different time zone? can we use 1 ODS database only? Has anybody ever got same problem? Could you please share on how to do this? Thank you

[Timur Karimov]

Hello Veranica,
For a first look - Yes you can install two ODS inside 1 server and  install two ETL, coz you can't run two different ETL against one ODS.
But ETL  - it's a java based app. Nad for a propertly work - you also need to correct you java engine setting. And for a such case - you need different os/java envirovment for you different ODS/ETL pair. It's possible to use one server..but i don't think what it's a right choice.
May be you can use virtualized server ? VMWare or MS Hyper-v works fine with all genesys solution.

But i think what's realy right choice for you -  correct setting of currently worked solution.
1) Correct OS and Java . You need to check and may be install patch or fresh version.
2) Correct the CIM , ODS and ETL setting
3) If u choice correct already used DB - you need to correct the time_zone table. Or you can start with clear new DB.

WBR Timur