Call Control after hangup

[CTIgem]

Hello...
Is there a way to take call control back after a hang up?
Instead of releasing the call, we'd like to send the call to somewhere else after hang up.

thanks.

[genesysguru]

It depends on your telephony architecture. If you have an Avaya switch you can use the return destination feature on a VDN.

[cavagnaro]

On SIP there is a new feature to control this.
As genesysguru mentions, it is all about your environment.

[CTIgem]

Thanks Genesysguru.
We have a nortel CS1000.
Dos the CS1000 have such function?

[CTIgem]

Thanks cavagnaro,
What would be the feature name on SIP?

[cavagnaro]

check the release notes, it is quite new...I guess you have access as I do.
check your TServer features and ask your PBX guys too.