Caller Cannot hear Ringback after Announcement

[PFCCWA]

Hello,
We have a routing strategy which routes calls to a group of places.  These places are SIP End points registered on SIP hardphones.

When the strategy consists of just a routing target (to group of places), the caller hears a ring back tone (UK) whilst the call is ringing at the end point.  There is also ringing at the sip end point.
If I add a play announcement object prior to the routing selection object, the caller does not hear the ringback anymore - whilst the call is ringing at the end point.  The ringing can still be heard on the sip end point handset.
If I change the sip-ring-tone-mode (in sipserver) to 1 (from 0), the caller can now hear a ringtone, but is a US one.
I cannot see or find where this audio file is being played from.  The ring-tone option in sipserver = music/ring_back but there is nothing in the mediaserver music/ring_back folder so am confused as to where it is playing the file from.
I have also tried the sip-treatments-continuous = true, but that made no difference.
Also tried adding a ringback object prior to the routing target in the strategy but all that does is add a brief ringback (US) prior to the call ringing at the end point (also US ringback).

SIP 8
TServer virtual switch in front (IVR Server)
Avaya Media Gateway
GVP 8.1.2
URS 8
IRD 8
Avaya SIP End Point handset

Thanks.

[bublepaw]

Hi,

Behaviour You described is correct one. In first case when there is no treatment, SIP dialog is not yet established when we route call to an agent and Ringing message is passed from sip endpoint to gateway so gateway will generate/send to PSTN ringback tone. In second case when You play annoucement from strategy SIP dialog is in established phase so when agent phone sends Ringing it is not passed to gateway and only SIP Server can generate tone. sip-treatement-continous serves another purpose - it tells SIP Server to play last annoucement to the customer when call is beeing delivered to an agent.

Now my question is following what exaclty You want to achive

- have same ringback in both cases
- do not hear ringback in both cases

Pawel

[PFCCWA]

We want the same ringback in both cases.
In the second case I can hear ringback (after changing the sip-ring-tone-mode to 1) however this is the US tone, not UK.  Bit cannot find where this ringback is playing from.
In first case we hear UK ring tone (assuming this is the tone passed from end point to media gateway).

Thanks,

[smile]

[quote author=PFCCWA link=topic=7360.msg31461#msg31461 date=1345065007]
We want the same ringback in both cases.
In the second case I can hear ringback (after changing the sip-ring-tone-mode to 1) however this is the US tone, not UK.  Bit cannot find where this ringback is playing from.
In first case we hear UK ring tone (assuming this is the tone passed from end point to media gateway).

Thanks,
[/quote]

sip-ring-tone-mode=1 should work for you, but it's not good using it always
regarding the ringtone itself. the name of the file or ring tone is defined via option "ring-tone", default value is "music/ring_back".
the "music/ring_back" could be wav file or .. just look into music/QTMF file on your stream manager / media server. e.g.:

ring_back_us = (p=25,rbt=200,p=375)                                                                                                                                 
ring_back    = (p=25,rbt=200,p=375)                                                                                                                                 

ring_back_uk = (p=25,rbtUK=40,p=20,rbtUK=40,p=175)                                                                                                                   
busy_5sec_uk = (x6=(p=37,btUK=38))                                                                                                                                   
atb_5sec_uk  = (x4=(p=20,btUK=40,p=35,btUKx=23,p=32))                                                                                                               

hope this helps

[smile]

BTW, this question is very interesting.

for example, we have simple routing script:

entry - play announcement - selection {busy treatment=music/in_queue} - end

the task is: when call is alerting on agent's desktop, caller must hear ring back rather than music treatment.

the same question replied in Genesys solution db, id 18717 (http://solutionsearch.genesyslab.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=18717&sliceId=2&docTypeID=DT_SOLUTION_1_1&dialogID=23968818&stateId=0%200%2023966525). suggestion is do not use selection object, instead of them use selectdn & troute... i think it's a bit crazy solution for this.
what do you think about it?

[PFCCWA]

This works now, using the music/ring_back file.

Thanks,