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Offline dnib

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how to send DTMF from URS to caller
« on: August 23, 2012, 12:11:36 PM »
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Hello there,

Does anyone know if there is a way to send digits through DTMF back to caller from URS Strategy ?
For example for a call that entered the strategy , after i collect digits, I want to send back those digits. Is it posible ?

Can DTMFs be sent from GVP also ?

Thank you,
Daniel
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Offline Kubig

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Re: how to send DTMF from URS to caller
« Reply #1 on: August 23, 2012, 02:16:14 PM »
I guess,that's not possible..So,Why do you need send DTMF from routing to connected client?
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Offline dnib

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Re: how to send DTMF from URS to caller
« Reply #2 on: August 23, 2012, 02:42:36 PM »
It's a customers request. he wants to make a call from a Linux machine and to give some digits, and router to send back something similar. If it receives expected DTMFs than all is ok.
This way he is testing that everything (provider SIP Trunk and Genesys Router, Framework, maybe GVP etc) is up and running.

Can these be done from GVP?
Or, it's necessary to do a callback and send digits. Do you think this is possible ?
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Offline dnib

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Re: how to send DTMF from URS to caller
« Reply #3 on: August 23, 2012, 02:48:35 PM »
I think I can use the "Play application" block from IRD, but I cannot figure out were to get the required APP_ID that is required in the block. Is this block usefull just to play GVP Applications ?

This is something i found in SIP Depl Guide , "DTMF Tones Generation" chapter.

Does anyone know how to configure this?
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Offline Kubig

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Re: how to send DTMF from URS to caller
« Reply #4 on: August 23, 2012, 02:55:40 PM »
You're right. It is possible via PlayApplication block in IRD. You can set these values:

-GSIP_APP_ID
-GSIP_DTMF_TO_DIAL
-GSIP_DTMF_DURATION
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Offline dnib

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Re: how to send DTMF from URS to caller
« Reply #5 on: August 24, 2012, 05:49:31 AM »
Yes in the documentation I see that I must add these attributes to the PlayApplication block.

But were do i find the APP_ID for the Voice over IP Service DN that I created?
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Offline Kubig

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Re: how to send DTMF from URS to caller
« Reply #6 on: August 24, 2012, 06:25:35 AM »
Set App_Id=1 - for URS-centric application.
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Offline dnib

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Re: how to send DTMF from URS to caller
« Reply #7 on: August 24, 2012, 07:46:18 AM »
Thank you. APP_ID worked fine but still something is not working as it should (log section below).
My Voice over IP Service DN is  DTMF_StreamManager3 , and I try to send 555 via DTMF to caller 499.
It seems StreamManager is sending a "not found" message:

10:30:48.396 Received [38,UDP] 437 bytes from 172.19.192.219:1103 <<<<<
SIP/2.0 404 Not Found
From: <sip:499@172.19.192.200:5060>;tag=006C2F50-F2CB-1FFF-B694-0100007FAA77-3346968
To: <sip:DTMF_StreamManager3@172.19.192.200:5060>;tag=C517EFF9-FFDA-4567-8A14-E95A6D38E57F-893476
Call-ID: 006C2F14-F2CB-1FFF-B694-0100007FAA77-2746698@172.19.192.200


Entire log section:


message RequestApplyTreatment
AttributeThisDN '17903'
AttributeConnID 006c020f99243762
AttributeTreatmentType 13 (TreatmentPlayApplication)
AttributeTreatmentParms [43] 00 02 01 00..
'APP_ID' 1
'GSIP_DTMF_TO_DIAL' 555
AttributeReferenceID 2788
10:30:48.395 Int 04543 Interaction message "RequestApplyTreatment" received from 16 ("URS_PRI")
10:30:48.395 -- created: CRequest@0xb707d2c0 RequestApplyTreatment-URS_PRI[16]/2788
10:30:48.395 SIPS:LOGBLOCK:BEGIN:REQUEST:[
10:30:48.395 +++ CIFace::Request +++
  -- new invoke
  -- thisCall by party
  Parsed: RequestApplyTreatment
  From: URS_PRI[16]/2788
  Numbers: +<17903> -<none>
  Calls: 0xb7601728:1 none
  Parties: 17903.0xb67f50e8-0xb7601728:1
          none
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
  -- validate
  -- state check: ok
  CIFace: Sent CRequest@0xb707d2c0 RequestApplyTreatment-URS_PRI[16]/2788
  FinishRequest CRequest@0xb707d2c0 RequestApplyTreatment-URS_PRI[16]/2788
  IFace stats: q=0 s=0
  -- complete
10:30:48.395 Selected for Dn (): Service DTMF_StreamManager3 (geo-loc , priority 0, capacity 0 (0% of -2))
10:30:48.395 SIPCONN(DTMF_StreamManager3): set monitor b656f290, b6905614
10:30:48.395 SIPTR(14799422): Begin step 0 - SipTransactionConnectMediaService(14799423)
10:30:48.395 SIPCONN(499): re-invite-connected
10:30:48.395 SIPCONN(DTMF_StreamManager3): re-invite-null
10:30:48.395 SIPCONN(DTMF_StreamManager3): GetOffer
10:30:48.395 SIPCONN(DTMF_StreamManager3): GetOffer::SendInvite
10:30:48.395 SipDialog: set monitor b656f304
10:30:48.395 SIPCONN(DTMF_StreamManager3): main dialog 0 created
10:30:48.395 SIPCONN(DTMF_StreamManager3): Local contact: '<sip:499@172.19.192.200:5060>'
@10:30:48.3960 [BSYNC] Trace: Send to backup (SIP_Server_BCK) [39]:
message EventUserEvent
attr_#1005 0
attr_#1004 396
attr_#1003 1345793448
attr_#1002 23493552
attr_#1001 1
attr_#1000 131072
attr_#16000 1
attr_#16500 [86] 31 3D 31 0D..
AttributeUserEvent [16099]
@10:30:48.3960 [BSYNC] Trace: Sent
10:30:48.396 HA:MESSAGE:TYPE[2]: SYNCED
10:30:48.396 SIPDLG[11488924]: register TRN[14491195]
10:30:48.396 SIPDLG[11488924]: TRN[14491195] flags set to 0x6
10:30:48.396 Sending  [38,UDP] 649 bytes to 172.19.192.219:9104 >>>>>
INVITE sip:1@172.19.192.219:9104 SIP/2.0
From: <sip:499@172.19.192.200:5060>;tag=006C2F50-F2CB-1FFF-B694-0100007FAA77-3346968
To: <sip:DTMF_StreamManager3@172.19.192.200:5060>
Call-ID: 006C2F14-F2CB-1FFF-B694-0100007FAA77-2746698@172.19.192.200
CSeq: 1 INVITE
Content-Length: 0
Via: SIP/2.0/UDP 172.19.192.200:5060;branch=z9hG4bK006C2F64-F2CB-1FFF-B694-0100007FAA77-16877260
Contact: <sip:499@172.19.192.200:5060>
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER
X-Genesys-CallUUID: 00JHUP7IPGFVVDKK04000VTAES0AKAA4
Max-Forwards: 69
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: 100rel,timer



10:30:48.396 SipDialog: event SEND_INVITE, t=14491195, s=2, r=5, m=b656f304
10:30:48.396 SIPCONN(DTMF_StreamManager3): HandleSipDialogEvent(SEND_INVITE) - filtered
10:30:48.396 SIPCONN(DTMF_StreamManager3): sdp state SDP_STATE_NULL, event SDP_OFFER_REQUESTED
10:30:48.396 SIPCONN(DTMF_StreamManager3): new sdp state SDP_OFFER_REQUESTED, event SDP_OFFER_REQUESTED
10:30:48.396 --- CIFace::Request ---
10:30:48.396 10:30:48.396 SIPS:LOGBLOCK:END:REQUEST:]
@10:30:48.3962 [BSYNC] Trace: Received [39]:
message EventUserEvent
AttributeUserEvent [16002]
attr_#16100 [21] 31 3A 31 7C..
attr_#16000 1
attr_#1000 131072
attr_#1001 1
attr_#1002 1398240
attr_#1003 1345793445
attr_#1004 561
attr_#1005 0
10:30:48.396 SIPTS:<< SYNC(16002) <<
10:30:48.396 HA:MESSAGE:TYPE[1]:RECEIVED
10:30:48.396 HA:MESSAGE:TYPE[1]:PROCESSED
10:30:48.396 SIPS:LOGBLOCK:BEGIN:SIPDATA:[
10:30:48.396 Received [38,UDP] 437 bytes from 172.19.192.219:1103 <<<<<
SIP/2.0 404 Not Found
From: <sip:499@172.19.192.200:5060>;tag=006C2F50-F2CB-1FFF-B694-0100007FAA77-3346968
To: <sip:DTMF_StreamManager3@172.19.192.200:5060>;tag=C517EFF9-FFDA-4567-8A14-E95A6D38E57F-893476
Call-ID: 006C2F14-F2CB-1FFF-B694-0100007FAA77-2746698@172.19.192.200
CSeq: 1 INVITE
Via: SIP/2.0/UDP 172.19.192.200:5060;branch=z9hG4bK006C2F64-F2CB-1FFF-B694-0100007FAA77-16877260;received=172.19.192.200
Content-Length: 0



10:30:48.396 Sending  [38,UDP] 426 bytes to 172.19.192.219:9104 >>>>>
ACK sip:1@172.19.192.219:9104 SIP/2.0
Via: SIP/2.0/UDP 172.19.192.200:5060;branch=z9hG4bK006C2F64-F2CB-1FFF-B694-0100007FAA77-16877260
From: <sip:499@172.19.192.200:5060>;tag=006C2F50-F2CB-1FFF-B694-0100007FAA77-3346968
To: <sip:DTMF_StreamManager3@172.19.192.200:5060>;tag=C517EFF9-FFDA-4567-8A14-E95A6D38E57F-893476
Call-ID: 006C2F14-F2CB-1FFF-B694-0100007FAA77-2746698@172.19.192.200
CSeq: 1 ACK
Content-Length: 0



10:30:48.396 SipDialog: event CALLING_RESREJECT, t=14491195, s=9, r=5, m=b656f304
10:30:48.396 SIPCONN(DTMF_StreamManager3): HandleSipDialogEvent(CALLING_RESREJECT)
10:30:48.396 SIPCONN(DTMF_StreamManager3): Connect(1,2)
10:30:48.396 SIPDM: locate new destination for failed device 'DTMF_StreamManager3'
10:30:48.396 GetTheBestService: no eligible service found for
10:30:48.396 REGISTRAR: Replacement cannot be found for service [DTMF_StreamManager3], Dn
10:30:48.396 SIPDM: no alternative destination is found for 'DTMF_StreamManager3'
10:30:48.396 SIPCONN(DTMF_StreamManager3): state e:4,p:0,s:6,c:23,rc:404,m:1
10:30:48.396 SIPTS: HandleMediaServiceFailed
@10:30:48.3968 [0] 7.6.001.27 distribute_event: message EventTreatmentNotApplied
AttributeEventSequenceNumber 00000000032179c6
AttributeTimeinuSecs 396817
AttributeTimeinSecs 1345793448 (10:30:48)
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 1
AttributeReferenceID 2788
AttributeErrorCode 50
AttributeTreatmentParms [43] 00 02 01 00..
'APP_ID' 1
'GSIP_DTMF_TO_DIAL' 555
AttributeTreatmentType 13 (TreatmentPlayApplication)
AttributeCustomerID 'Resources'
AttributeDNIS '17903'
AttributeCallUUID '00JHUP7IPGFVVDKK04000VTAES0AKAA4'
AttributeConnID 006c020f99243762
AttributeCallID 1000152
AttributeCallType 1
AttributeCallState 0
AttributeThisQueue '17903'
AttributeCollectedDigits ''
AttributeThisDNRole 2
AttributeThisDN '17903'
@10:30:48.3968 [ISCC] Translate: '' -> ''; result 1 ()
10:30:48.396 Int 04544 Interaction message "EventTreatmentNotApplied" generated
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [37] (0000001a GAD2_SServer 172.19.192.94:2160)
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [34] (00000017 OCS_SServer_BKP 172.19.192.208:2206)
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [19] (00000008 CCA_SServer_BKP 172.19.192.214:4255)
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [18] (00000007 CCP_StatServer_PRI 172.19.192.214:4254)
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [35] (00000018 GAD1_SServer 172.19.192.93:3693)
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [17] (00000006 URS_StatServer_BCK 172.19.192.203:14445)
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [14] (00000003 URS_StatServer_PRI 172.19.192.204:44430)
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [31] (00000014 CCA_SServer_PRI 172.19.192.213:4171)
10:30:48.396 Trc 04542 EventTreatmentNotApplied sent to [32] (00000015 CCP_StatServer_BCK 172.19.192.213:4172)
10:30:48.397 Trc 04542 EventTreatmentNotApplied sent to [29] (00000012 OCS_SServer_PRI 172.19.192.207:4210)
10:30:48.397 Trc 04542 EventTreatmentNotApplied sent to [16] (00000005 URS_PRI 172.19.192.204:44431)
10:30:48.397 Trc 04542 EventTreatmentNotApplied sent to [15] (00000004 URS_BCK 172.19.192.203:14444)
10:30:48.397 Trc 04542 EventTreatmentNotApplied sent to [27] (00000010 SIP_ICON2 172.19.192.216:2653)
10:30:48.397 Trc 04542 EventTreatmentNotApplied sent to [22] (0000000b SIP_ICON1 172.19.192.215:4124)
10:30:48.397 SIPCONN(DTMF_StreamManager3): NotifyOnError
10:30:48.397 SIPCONN(DTMF_StreamManager3): TRCLR(14491195)
10:30:48.397 ConnectAbort
10:30:48.397 SIPCONN(499): ClrMediaPeer
10:30:48.397 SIPCONN(DTMF_StreamManager3): ClrMediaPeer
10:30:48.397 music service failed
10:30:48.397 SIPCONN(DTMF_StreamManager3): ClrMediaPeer
10:30:48.397 SIPCONN(DTMF_StreamManager3): state e:1,p:6,s:0,c:0,rc:0,m:1
10:30:48.397 SipDialog: ClearCall(phone=0,state=9)
10:30:48.397 SipDialog::Terminate(state=9)
10:30:48.397 SipDialog: set monitor 0
10:30:48.397 SIPCONN(DTMF_StreamManager3): DetachMediaPeer
10:30:48.397 SIPTR(14799423): failed
10:30:48.397 SIPTR(14799422): Step 0 - SipTransactionConnectMediaService(14799423) failed
10:30:48.397 SIPTR(14799422): failed
10:30:48.397 SIPCM: transaction SipScenario failed
10:30:48.397 PI: 00 S[IN]D[499]C[*D[499]]P[-]
10:30:48.397 PI: 00 S[QN]D[17903]E[-]
10:30:48.397 CALLSTATE(a:1,d:1,i:0,e:0,r:0,o:0)
10:30:48.397 -----------------------------------------------------------
10:30:48.397 C[1000152]:CF[D[[0]]:SC[14799422]
10:30:48.397 P[5352066]:D[499[8791452]]:LID[0]:D2[17903[8791453]]
10:30:48.397 SIPCONN(499):  endPoint :CON[6459730]:PEER[0]:D[499[8791452]]:DLG[11488911 STATE[7]]:D2[17903[8791453]:TD[0[IM[no]]]:LCRC
10:30:48.397 P[5352067]:D[17903[8791453]]:LID[0]:D2[499[8791452]]
10:30:48.397 HA: BEGIN SYNC: CALL[1000152] SYNCTYPE[2]: SECOND CALL[0] SYNCTYPE[-1]
10:30:48.397 HA: END SYNC: CALL[1000152] SYNCTYPE[2]: SECOND CALL[0] SYNCTYPE[-1]
@10:30:48.3973 [BSYNC] Trace: Send to backup (SIP_Server_BCK) [39]:
message EventUserEvent
attr_#1005 0
attr_#1004 397
attr_#1003 1345793448
attr_#1002 23493553
attr_#1001 1
attr_#1000 131072
attr_#16000 1
attr_#16102 [240] 32 3A 31 7C..
attr_#16101 [349] 32 3A 31 7C..
attr_#16100 [33] 31 3A 31 7C..
AttributeUserEvent [16001]
@10:30:48.3973 [BSYNC] Trace: Sent
10:30:48.397 HA:MESSAGE:TYPE[0]: SYNCED
10:30:48.397 OnRequestFailed
10:30:48.397  -- thisCall by party
10:30:48.397 Trc 36002 Request rejected: error code 100(Unknown cause)
@10:30:48.3973 [0] 7.6.001.27 send_to_client: message EventError
(Unknown cause)
AttributeEventSequenceNumber 00000000032179c7
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 397369
AttributeTimeinSecs 1345793448 (10:30:48)
AttributeErrorCode 100
AttributeErrorMessage 'Unknown cause'
AttributeReferenceID 2788
AttributeTreatmentType 13 (TreatmentPlayApplication)
AttributeConnID 006c020f99243762
AttributeThisDN '17903'
AttributeClientID 5
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Offline Kubig

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Re: how to send DTMF from URS to caller
« Reply #8 on: August 24, 2012, 08:11:25 AM »
Rather check the logs of StreamManager.
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Offline dnib

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Re: how to send DTMF from URS to caller
« Reply #9 on: August 24, 2012, 08:42:07 AM »
It seems StreamManager doesn't find something, but I cannot figure out what. It uses the Voice over IP Service DN DTMF_StreamManager3 but it requires something else....

Any ideas?

Thank you


[i]sip:CL2LIST[304,UDP]:10:29:28.515 <<<< 649 bytes from 172.19.192.200:5060 <<<<
INVITE sip:1@172.19.192.219:9104 SIP/2.0
From: <sip:499@172.19.192.200:5060>;tag=006C2F50-F2CB-1FFF-B694-0100007FAA77-3346968
To: <sip:DTMF_StreamManager3@172.19.192.200:5060>
Call-ID: 006C2F14-F2CB-1FFF-B694-0100007FAA77-2746698@172.19.192.200
CSeq: 1 INVITE
Content-Length: 0
Via: SIP/2.0/UDP 172.19.192.200:5060;branch=z9hG4bK006C2F64-F2CB-1FFF-B694-0100007FAA77-16877260
Contact: <sip:499@172.19.192.200:5060>
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER
X-Genesys-CallUUID: 00JHUP7IPGFVVDKK04000VTAES0AKAA4
Max-Forwards: 69
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: 100rel,timer


SIPdialog[893477] event 12 INVITE (re:INVITE)
10:29:28.515 Trc 53051 SIPdialog[893477] 1 -- rejected 404 (RUE=9)

gsip:CL2CONN[316,UDP]:10:29:28.515 >>>> 437 bytes to 172.19.192.200:5060 >>>>
SIP/2.0 404 Not Found
From: <sip:499@172.19.192.200:5060>;tag=006C2F50-F2CB-1FFF-B694-0100007FAA77-3346968
To: <sip:DTMF_StreamManager3@172.19.192.200:5060>;tag=C517EFF9-FFDA-4567-8A14-E95A6D38E57F-893476
Call-ID: 006C2F14-F2CB-1FFF-B694-0100007FAA77-2746698@172.19.192.200
CSeq: 1 INVITE
Via: SIP/2.0/UDP 172.19.192.200:5060;branch=z9hG4bK006C2F64-F2CB-1FFF-B694-0100007FAA77-16877260;received=172.19.192.200
Content-Length: 0


SIPdialog[893477] event 15 CALLED/ResREJECT (re:INVITE)
SIPdialog[893477] event 58 DESTROY[/i]
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Offline Kubig

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Re: how to send DTMF from URS to caller
« Reply #10 on: August 24, 2012, 09:17:11 AM »
According to the doc... rename the App_ID to the GSIP_APP_ID and try it.And you can try to set GSIP_DTMF_TO_DIAL with {s} sequence,that represent string value - but this is only my opinion a I do not guess,that is a cause of issue.
« Last Edit: August 24, 2012, 09:20:32 AM by Kubig »
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Offline dnib

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Re: how to send DTMF from URS to caller
« Reply #11 on: August 24, 2012, 09:47:57 AM »
Unfortunately you are not right. I have already tried with GSIP_APP_ID as a parameter in PlayApplication block but I receive 'Invalid attribute' error. So this is not it 
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Offline Kubig

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Re: how to send DTMF from URS to caller
« Reply #12 on: August 24, 2012, 11:29:04 AM »
What value have you set for option "sip-dmtf-send-rtp" in TServer section of T-Server application object in CME?
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Offline dnib

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Re: how to send DTMF from URS to caller
« Reply #13 on: August 24, 2012, 11:46:02 AM »
I set it to true as specified in the documentation, but with no effect.

The problem, i think, is related to the streamManager object that is being called: [i]INVITE sip:[color=red]1[/color]@172.19.192.219:9104 SIP/2.0[/i]
StreamManager does not find this object. But i can't understand why is calling this object.

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Offline Kubig

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Re: how to send DTMF from URS to caller
« Reply #14 on: August 24, 2012, 12:00:35 PM »
Yes,You are right..I guess,that is the cause oh whole problem. Unfortunately, I have not got installed StreamManager on my lab enviroment,so I cannot test it.
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