" /> how to send DTMF from URS to caller - Genesys CTI User Forum
« previous next »
Pages: 1 [2]   Go Down

Author Topic: how to send DTMF from URS to caller  (Read 10557 times)

Offline dnib

  • Jr. Member
  • **
  • Posts: 57
  • Karma: 0
Re: how to send DTMF from URS to caller
« Reply #15 on: August 28, 2012, 05:35:37 AM »
Advertisement
any other ideas?
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: how to send DTMF from URS to caller
« Reply #16 on: August 28, 2012, 09:37:52 AM »
Did you try to set PlayApplication block without APP_ID parameter?
Logged

Offline Fra

  • Hero Member
  • *****
  • Posts: 856
  • Karma: -3
Re: how to send DTMF from URS to caller
« Reply #17 on: August 29, 2012, 02:03:14 PM »
GSIP_x parameters are valid for the generation of DTMF tones via Media Server only.

If you want to do that via Stream Manager, you have to use PlayAnnouncements and build a custom routine.

Fra
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: how to send DTMF from URS to caller
« Reply #18 on: August 29, 2012, 02:57:21 PM »
Hi,

I did quick test and it works for me using PlayApplication block with following parameters:
- APP_ID - empty
- LANGUAGE - English(US)
- GSIP_APP_ID - 502
- {s}GSIP_DTMF_TO_DIAL - 12345 [i](put here digits you'd like to send out)[/i]
- GSIP_DTMF_DURATION - 100

Please ensure that you have VoIP service with 'service-type' option set to 'application' created and configured correctly.

R.
Logged
Pages: 1 [2]   Go Up
« previous next »