Author Topic: GVP for simple survey with voice message  (Read 1158 times)

Offline OXE_4400

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GVP for simple survey with voice message
« on: September 25, 2012, 07:19:38 PM »
Is it possible to use GVP for simple survey:
GVP makes outgoing call, asks customer for satisfaction (DTMF 0-9) and provides possibility to record voice message with comments.
Can we use GVP for that?
I know that exists another Genesys option: v8.1 Genesys SIP VM with 100 mailboxes but too huge price for that and not sure at all does it fit customer requirements.

Offline Kubig

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Re: GVP for simple survey with voice message
« Reply #1 on: September 25, 2012, 08:20:09 PM »
Yes,it is possible. For example you can use SSG(in VP 8.1) and control dialing session,after the customer established a call,GVP play a vxml file in which you can drive a call flow(trasnfer,DB/WS procedures,etc). Like CSF(Customer Satisfaction Feedback)
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline bublepaw

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Re: GVP for simple survey with voice message
« Reply #2 on: September 27, 2012, 04:20:15 PM »
With new SIP Server it is even easier as there is an option to redirect call after agent hangs up directly to GVP app.