" /> Get CaseData for the previous Interaction - Genesys CTI User Forum

Author Topic: Get CaseData for the previous Interaction  (Read 2010 times)

Offline alaint

  • Jr. Member
  • **
  • Posts: 50
  • Karma: 0
Get CaseData for the previous Interaction
« on: November 05, 2012, 02:15:05 PM »
Advertisement
Hi,

In a custom view, I have to show some CaseData of the previous call.  The same information that we found in the ContactHistoryCaseDataView view.  Someone can tell me how can I obtain that information for an InteractionID?

Thank you.

Alain