" /> ISCC RequestRouteCall failed , EVENTERROR (Object not known) - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: ISCC RequestRouteCall failed , EVENTERROR (Object not known)  (Read 9643 times)

Offline kevinwang

  • Full Member
  • ***
  • Posts: 159
  • Karma: 0
ISCC RequestRouteCall failed , EVENTERROR (Object not known)
« on: November 07, 2012, 08:31:34 PM »
Advertisement
Hi,

I'm practicing some multisite functionality.
there are two switchs: SIP_Switch (local), and SIP_Swtich_2(remote), two SIPServer,  SIP_Server, SIP_Server_2,
I developed a basic routing strategy to testing ISCC multi site routing, call arrives in RP 10000 on SIP_Switch, if there is local agent ready, call will be targeted to it, if not , call will be routed to extension (2003) on SIP_Switch_2 using function TRoute with the following parameters:

Destination: 2003
Location:SIP_Swtich_2
Route Type:RouteTypeDefault.

the following log is when there is no local agent ready, call should be transferred to 2003 (no remote switch), but there is event error (Object not known) for DN:2222229999

22222 is access code I configured on SIP_Switch, 29999 is ERP configured on SIP_Swtich,
why after ISCCRequestGetCallDataXferService,  AttributeOtherDN changed from '2003' to '2222229999' ????




message RequestRouteCall
AttributeThisDN '10000'
AttributeConnID 010a01f0a79b3002
[color=red][glow=red,2,300]AttributeOtherDN '2003'[/glow][/color]
AttributeLocation 'SIP_Switch_2'
AttributeExtensions [50] 00 02 00 00..
'CUSTOMER_ID' 'Environment'
'SWITCH' 'SIP_Switch'
AttributeRouteType 1 (RouteTypeDefault)
AttributeReason [14] 00 01 01 00..
'RTR' 179
AttributeReferenceID 153
17:10:45.125 Int 04543 Interaction message "RequestRouteCall" received from 412 ("Universal_Routing_Server")
@17:10:45.1250 [ISCC] Request with xaction type 'route' will be processed by strategy 'ROUTE_ORIGINATION_STRATEGY'
@17:10:45.1250 [ISCC] +? tep [010a01f0a79b3002:SIP_Server_2@SIP_Switch_2:010a01f0a79b3002]
@17:10:45.1250 [ISCC] Created transaction [route O17432577 o::010a01f0a79b3002:10000 d:SIP_Server_2@SIP_Switch_2:010a01f0a79b3002:2003 c:Universal_Routing_Server:00000003@]
@17:10:45.1250 [ISCC] Send to location SIP_Switch_2
[color=red][glow=red,2,300]@17:10:45.1250 [ISCC] Send to server SIP_Server_2@SIP_Switch_2/0: message ISCCRequestGetCallDataXferService[/glow][/color]
ISCCAttributeTrackingID 17432579 [010a0003]
ISCCAttributeToken ''
ISCCAttributeGlobalTransactionID 'OR1RIIEC0H46B5LGJI6A4O1U5K00000A'
ISCCAttributeISLinkUUID 'OR1RIIEC0H46B5LGJI6A4O1U5K00000C'
ISCCAttributeNetworkDestDN 'SIP_Switch_2::2003'
ISCCAttributeFirstTransferOriginationDN '10000'
ISCCAttributeFirstTransferConnID 010a01f0a79b3002
ISCCAttributeFirstTransferHomeLocation 'SIP_Server@SIP_Switch'
ISCCAttributeLastTransferOriginationDN '10000'
ISCCAttributeLastTransferConnID 010a01f0a79b3002
ISCCAttributeLastTransferHomeLocation 'SIP_Server@SIP_Switch'
ISCCAttributeCallType Inbound
ISCCAttributeCallDataXferType RouteNoToken
ISCCAttributeDestinationDN '2003'
ISCCAttributeReferenceID 17432577 [010a0001]
ISCCAttributeOriginationDN '10000'
ISCCAttributeConnID 010a01f0a79b3002
ISCCAttributeExtensions
'CUSTOMER_ID' 'Environment'
'SWITCH' 'SIP_Switch'
ISCCAttributeUpdateRevision 131338 [0002010a]
ISCCAttributeUserData
'RVQID' ''
'RVQDBID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetObjSelDBID' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Environment'
'RStrategyName' 'MultiSite_Routing'
'RStrategyDBID' '1451'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
@17:10:45.1250 [ISCC] [connection 031e23f0] Sent to connection [440]2
@17:10:45.1250 [ISCC] Message EventTransactionStatus [Event (To Client):00000007] is enqueued
@17:10:45.1560 [ISCC] Message EventTransactionStatus [Event (To Client):00000007] is dequeued
@17:10:45.1560 [0] 8.0.400.25 send_to_client: message EventTransactionStatus
AttributeEventSequenceNumber 000000000000027f
AttributeCustomerID 'Environment'
AttributeTimeinuSecs 156000
AttributeTimeinSecs 1309727445 (17:10:45)
AttributeExtensions [276] 00 06 00 00..
'class.feature-set' 'iscc.transaction iscc.direction iscc.call-operation iscc.is-link-creation'
'class.name' 'iscc.transaction-route'
'iscc.direction.role' 'source'
'iscc.transaction' 'started'
'iscc.transaction.state' 'in-progress'
'object.id' 'OR1RIIEC0H46B5LGJI6A4O1U5K00000A'
AttributeSubscriptionID 'OR1RIIEC0H46B5LGJI6A4O1U5K000001'
17:10:45.156 Trc 04542 EventTransactionStatus sent to [456] (00000005 OrchestrationServer 192.168.10.59:21697)
@17:10:45.1560 [ISCC] Message [Event (To Client):00000007] is deleted
@17:10:45.1560 [ISCC] [connection 031e23f0] Received from connection [440]2
@17:10:45.1560 [ISCC] Received from server SIP_Server_2@SIP_Switch_2/0: message ISCCEventCallDataXferService
ISCCAttributeCallDataXferType RouteNoToken
ISCCAttributeCallDataXferResource '2222229999'
ISCCAttributeReferenceID 17432577 [010a0001]
ISCCAttributeTrackingID 20447235 [01380003]
@17:10:45.1560 [ISCC] Call is committed:
@ c:010a01f0a79b3002,0324d098 @ m:0000000000000000,00000000 p:2 i:00000002 nw:0000000000000000 t:2
  p:0000000000000000,0279bd10 @ c:010a01f0a79b3002,0324d098 r:1 c---- n:5115:
  p:0000000000000000,031d0bd8 @ c:010a01f0a79b3002,0324d098 r:2 c---- n:10000:
@17:10:45.1560 [ISCC] Message RequestRouteCall [Request:00000008] is enqueued
@17:10:45.1560 [ISCC] Message EventTransactionStatus [Event (To Client):00000009] is enqueued
@17:10:45.1870 [ISCC] Message RequestRouteCall [Request:00000008] is dequeued
@17:10:45.1870 [ISCC] Sent to tserver [from ISCC:00000001@]: message RequestRouteCall
AttributeReferenceID 17432577
AttributeConnID 010a01f0a79b3002
[color=red][glow=red,2,300] AttributeOtherDN '2222229999'[/glow][/color]
AttributeThisDN '10000'
AttributeLocation 'SIP_Switch_2'
AttributeExtensions [50] 00 02 00 00..
'CUSTOMER_ID' 'Environment'
'SWITCH' 'SIP_Switch'
AttributeRouteType 1 (RouteTypeDefault)
AttributeReason [14] 00 01 01 00..
'RTR' 179
17:10:45.187  -- created: CRequest@31e7620 RequestRouteCall-ISCC[-1]/17432577
17:10:45.187:(1) SIPS:LOGBLOCK:BEGIN:REQUEST:[
17:10:45.187 +++ CIFace::Request +++
  -- new invoke
  -- thisCall by party
  Parsed: RequestRouteCall
  From: ISCC[-1]/17432577
  Numbers: +<10000> -<2222229999>
  Calls: 31ce1f8:1 none
  Parties: 10000.32f4d78-31ce1f8:1
          none
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
  -- validate
  -- state check: ok
  CIFace: Sent CRequest@31e7620 RequestRouteCall-ISCC[-1]/17432577
  -- aTmCall 010a01f0a79b3002 SetCause: Distributed to 2222229999
  FinishRequest CRequest@31e7620 RequestRouteCall-ISCC[-1]/17432577
  IFace stats: q=0 s=0
  -- complete
  -- NAData ClRq removed
  TNAEmulator::NotifyBackup()
17:10:45.187:(1) GetRegistration::Unable to resolve number for DN:2222229999
17:10:45.187:(1) Number:[2222229999] is not internal, looking for service
17:10:45.187:(1) GetTheBestNode: no eligible service found for 2222229999
17:10:45.187:(1) Number:2222229999 prefix: gateway list not empty, but none can be selected now
17:10:45.187:(1) Unable to resolve number for DN:2222229999
17:10:45.187:(1) SIPDM: failed to get registration info for 2222229999
17:10:45.187:(1) SIPDM: failed to get registration info for 2222229999
17:10:45.187:(1) ERROR: 10000002, ResolveNewDestinationDevice(call, party, destination, device), SipCallManagerCallControl.cpp,3187
  Response (1143): for CRequest@31e7620 RequestRouteCall-ISCC[-1]/17432577
17:10:45.187 Trc 36002 Request rejected: error code 1143(Object not known)
@17:10:45.1870 [0] 8.0.400.25 send_to_client: message EventError
(Object not known)
AttributeEventSequenceNumber 0000000000000280
AttributeCustomerID 'Environment'
AttributeTimeinuSecs 187000
AttributeTimeinSecs 1309727445 (17:10:45)
AttributeExtensions [50] 00 02 00 00..
'CUSTOMER_ID' 'Environment'
'SWITCH' 'SIP_Switch'
AttributeErrorCode 1143
AttributeErrorMessage 'Object not known'
AttributeReason [14] 00 01 01 00..
'RTR' 179
AttributeRouteType 1 (RouteTypeDefault)
AttributeLocation 'SIP_Switch_2'
AttributeThisDN '10000'
AttributeOtherDN '2222229999'
AttributeConnID 010a01f0a79b3002
AttributeReferenceID 17432577
AttributeClientID 1
17:10:45.187 Int 04545 Interaction message "EventError" sent to -1 ("ISCC")
@17:10:45.1870 [ISCC] Send to location SIP_Switch_2
@17:10:45.1870 [ISCC] Send to server SIP_Server_2@SIP_Switch_2/0: message ISCCRequestCancelCallDataXferService
ISCCAttributeTrackingID 17432580 [010a0004]
ISCCAttributeReferenceID 17432577 [010a0001]
ISCCAttributeCallDataXferType RouteNoToken

Thanks in advance.

Kevin.
« Last Edit: November 07, 2012, 08:41:53 PM by kevinwang »
Logged

Offline Fra

  • Hero Member
  • *****
  • Posts: 856
  • Karma: -3
Re: ISCC RequestRouteCall failed , EVENTERROR (Object not known)
« Reply #1 on: November 08, 2012, 01:45:13 PM »
[list]
[li]SIP_Server issues a RequestRouteCall to 2003@SIP_Server_2[/li]
[li]This triggers ISCC, SIP_Server sends a ISCCRequestGetCallDataXferService to SIP_Server_2[/li]
[li]SIP_Server_2 responds with 2222229999, that's in essence what the external process within SIP_Server_2 returns to SIP_Server for it to reach 2003@SIP_Server_2.
[If this is not what you expect SIP_Server_2 to return, then review your ISCC set-up][/li]
[li]SIP_Server looks for an available resource, i.e. a trunk, to dial 2222229999, however, it fails:

<<<
17:10:45.187:(1) GetTheBestNode: no eligible service found for 2222229999
17:10:45.187:(1) Number:2222229999 prefix: gateway list not empty, but none can be selected now
17:10:45.187:(1) Unable to resolve number for DN:2222229999
<<<[/li]
[/list]
Check your trunks and their setup on SIP_Server.

Fra



Logged

Offline kevinwang

  • Full Member
  • ***
  • Posts: 159
  • Karma: 0
Re: ISCC RequestRouteCall failed , EVENTERROR (Object not known)
« Reply #2 on: November 08, 2012, 02:41:55 PM »
[quote author=Fra link=topic=7489.msg32105#msg32105 date=1352382313]
[list]
[li]SIP_Server issues a RequestRouteCall to 2003@SIP_Server_2[/li]
[li]This triggers ISCC, SIP_Server sends a ISCCRequestGetCallDataXferService to SIP_Server_2[/li]
[li]SIP_Server_2 responds with 2222229999, that's in essence what the external process within SIP_Server_2 returns to SIP_Server for it to reach 2003@SIP_Server_2.
[If this is not what you expect SIP_Server_2 to return, then review your ISCC set-up][/li]
[li]SIP_Server looks for an available resource, i.e. a trunk, to dial 2222229999, however, it fails:

<<<
17:10:45.187:(1) GetTheBestNode: no eligible service found for 2222229999
17:10:45.187:(1) Number:2222229999 prefix: gateway list not empty, but none can be selected now
17:10:45.187:(1) Unable to resolve number for DN:2222229999
<<<[/li]
[/list]
Check your trunks and their setup on SIP_Server.

Fra
[/quote]

After I configured Trunk, it works.

besides, regarding trunk configuration, If I need issc route from local sipswitch 1 to remote sipswitch_2, I just need to config trunk on sip_switch_1? dont' have to config trunk on sip switch 2 ?

Thanks.
Logged

Offline Fra

  • Hero Member
  • *****
  • Posts: 856
  • Karma: -3
Re: ISCC RequestRouteCall failed , EVENTERROR (Object not known)
« Reply #3 on: November 08, 2012, 02:55:27 PM »
[quote author=kevinwang link=topic=7489.msg32107#msg32107 date=1352385715]
After I configured Trunk, it works.
[/quote]
Cool.

[quote author=kevinwang link=topic=7489.msg32107#msg32107 date=1352385715]
besides, regarding trunk configuration, If I need issc route from local sipswitch 1 to remote sipswitch_2, I just need to config trunk on sip_switch_1? dont' have to config trunk on sip switch 2 ?
[/quote]

Not strictly for ISCC; you do need at least a trunk on each SIP Server switch regardless of whether you use ISCC, as SIP Server checks whether the INVITEs received come from a contact defined in its trunks. If it doesn't, it rejects the call.

Fra
Logged
Pages: [1]   Go Up
« previous next »