G8 and SOAP / SOAP in general

[victor]

Hi,

SOAP question that continues to befuddle me and I am being hoodwinked.

I heard for ages that Genesys supports SOAP and everything had a SOAP port since forever now. I have never paid attention to it until recently. So, now, that I am all grown up and paying more attention:

Moronic question of the century: can't I just use SOAP to connect to T-Server and StatServer?
It would seem to be that with SOAP, I would be able to pretty much control the calls (T-Server) as well as get all the info from Stat Server without relying on any SDK.

Yes, this is too true to be true, so, what exactly would I need in G7.2 and then G8 to: control calls and get agent states?

Do I need some sort of Genesys server in between? (Can't access support site for now)

I remember I had to use GIS before in 7.2 or so...But G8?!!!

[Fra]

Where did you gather that everything in Genesys uses SOAP? Never heard.. 
The only application that I'm sure it can open a SOAP socket is CS / CS Proxy.

Fra

[René]

Hi Vic,

You will still need GIS (Genesys Integration Server) even in G8 if you're after SOAP interface to T-Server/Stat Server. The latest release of GIS supports G8.1.

Fra is right that CS Server (CS Proxy) has built-in SOAP interface but I'm not sure if that can be freely used or any business license is required.

R.

[kubikle]

in 8.x URS can be acessed through SOAP (or REST-like HTTP) connection not only for running startegies but to but to
get/subscribe on statistics, etc.