Genesys 6.5 OCM - Can we run mulitple campaigns for different agent groups

[Adam G]

True cav - and continuing a conversation we have been having for quite some time... but my perspective is;

If they are still on v6.5, they are more than likely to be out of support after buying-out their licences a long time ago.  I wonder how many more companies are in that situation?

[cavagnaro]

Ahhhh on 6.5 almost none...I can say here on Latam at least almost zero
I can doubt on one that may be still on 6.5 but not quite sure.
So if you plan to do documents for that version would say is not worthy.

[gcs-freedom]

[img width=640 height=248]http://i579.photobucket.com/albums/ss235/ahmedabutaleb/2_zpsmbkpazka.jpg[/img]
[img]http://i579.photobucket.com/albums/ss235/ahmedabutaleb/1_zpsp6ziqkyz.jpg[/img]

Thanks Guys for your help here. I have inserted image for Blue phone and Red phone applications, please check them and let me know your feedback.

Thanks,
GCS-Freedom

[cavagnaro]

Ermm...ok no Batman nor superman. Did you see logs? How are we supposed to help with YOUR application? Seriously I am done answering this guy. Good luck

[Adam G]

[quote author=gcs-freedom link=topic=7529.msg39466#msg39466 date=1432057238]
[img width=640 height=248]http://i579.photobucket.com/albums/ss235/ahmedabutaleb/2_zpsmbkpazka.jpg[/img]
[img]http://i579.photobucket.com/albums/ss235/ahmedabutaleb/1_zpsp6ziqkyz.jpg[/img]

Thanks Guys for your help here. I have inserted image for Blue phone and Red phone applications, please check them and let me know your feedback.

Thanks,
GCS-Freedom
[/quote]

Those "sofphones" [i]may [/i]have been built using Genesys TLib - or an SDK - or something similar - but they are very clearly [b]not [/b]standard Genesys Applications.  The only thing I can suggest is that you check whatever log files are available in these Applications and cross-check them with your OCS and TServer logs and compare them, across the same timelines.

What you really need to do is contact whoever built those applications and ask [b]them [/b]why they don't work - not us!

[gcs-freedom]

Thanks everyone, the issue was in PBX server and another team are fixed. I know the Genesys version I have very old but I don’t have any chance to change or update it. Thanks again for your help

[gcs-freedom]

Hello Everyone,

I need your help again, after Telephony team fix the issue with reconfigure PBX server user able to log-in into CC Agent Tool without any issues and the status is reflect fine in CCPulse. But now we have another issue all outbound calls not tracked in CCPulse application. I checked the T-server log and found the following, Could you please check and help.

<< 1 ff 0a 00 20 02 fa ed 10 0a 00 36 0b 00 00 33 33 30 31 33 37 31 71 03 01 78 04 20 0e 3f 04 0c 20
s< 1 Not Ready Response
ReferenceID:7aed
This Device DN:Unknown,3301371
Result:Fail
Cause:200e
Origination TN:c20

!o (nrdy-resp)  mlv:ncd 4:3
(process_not_ready_rsp)  req:acw 5:3  rif 0000
(parse-ml-addr)  msg 100a  address 3301371apply -7
@14:49:39.7693 [0] 6.5.303.03 send_to_client: message EventError
(Set is in target state)
AttributeTimeinuSecs 769304
AttributeTimeinSecs 1433195379 (14:49:39)
AttributeReferenceID 7
AttributeThisDN '3301371'
[size=18pt][b][color=red]AttributeErrorCode[/color] 186[/b][/size]
Mon Jun  1 14:49:39 2015.769  Trace  newphone1  TServer_65  GCTI-00-04542  Message EventError sent to 70 ( regular AgentApplication )
sent to 70 (13fe AgentApplication)
Mon Jun  1 14:49:41 2015.220  Trace  newphone1  TServer_65  GCTI-00-04541  Message RequestAgentReady received from  70 ( regular AgentApplication )
@14:49:41.2203 [0] Received from 70 (13fe AgentApplication): message RequestAgentReady
AttributeThisQueue '8950'
AttributeThisDN '3301371'
AttributeAgentWorkMode 1
AttributeReferenceID 8
.C (dev-cli-han) cli:msg  13fe0041:10
.C (dev-cli-han) end flag:client 0:335413313
(rq_create) cli:msgid:dta:refid 335413313:10:549515960:31470
(dev-cli-han) rq_create: 20c80948
.C (process_client_rq)
@ 14:49:41.2205
>> 1 ff 0a 00 15 02 7a ee 10 0b 00 36 0b 00 00 33 33 30 31 33 37 31
s> 1 Ready
ReferenceID:7aee
This Device DN:Unknown,3301371

@ 14:49:41.2320
<< 1 ff 0a 00 24 02 00 00 11 06 00 48 06 38 39 35 30 36 0b 00 1e 33 33 30 31 33 37 31 3f 04 0c 20 5f 05 0e 32 10
s< 1 Agent Ready Notification
ACD DN:8950
This Device DN:ACD Pos ID,3301371
Origination TN:c20
Enhanced Time Stamp:14:50:16

(set-acd-dn)  pos:q [3301371]:[8950]
@ 14:49:41.3751
<< 1 ff 0a 00 1c 02 fa ee 10 0c 00 36 0b 00 00 33 33 30 31 33 37 31 71 03 00 3f 04 0c 20
s< 1 Ready Response
ReferenceID:7aee
This Device DN:Unknown,3301371
Result:Successful
Origination TN:c20

!o (rdy-resp)  mlv 4
(parse-ml-addr)  msg 100c  address 3301371apply -7
.a (mlink_dtaddress_set_agent_status)dta:dn:ags:status 20c0f268:3301371:4:2
@14:49:41.3755 [0] 6.5.303.03 distribute_response: message EventAgentReady
AttributeTimeinuSecs 375570
AttributeTimeinSecs 1433195381 (14:49:41)
AttributeReferenceID 8
AttributeAgentID '8439'
AttributeThisQueue '8950'
AttributeThisDN '3301371'
Mon Jun  1 14:49:41 2015.375  Trace  newphone1  TServer_65  GCTI-00-04542  Message EventAgentReady sent to 70 ( regular AgentApplication )
sent to 70 (13fe AgentApplication)
Mon Jun  1 14:49:41 2015.375  Trace  newphone1  TServer_65  GCTI-00-04542  Message EventAgentReady sent to 14 ( regular OCServer )
sent to 14 (0004 OCServer)
Mon Jun  1 14:49:41 2015.375  Trace  newphone1  TServer_65  GCTI-00-04542  Message EventAgentReady sent to 12 ( regular StatServer_cfg )
sent to 12 (0002 StatServer_cfg)
Mon Jun  1 14:49:41 2015.376  Trace  newphone1  TServer_65  GCTI-00-04542  Message EventAgentReady sent to 13 ( regular StatServer_Report )
sent to 13 (0003 StatServer_Report)
@ 14:49:42.0714

Thanks for your help!

[mduran22]

I know I'm late to the party but...

"You pick up the blue phone, the story ends. You wake up in your bed and believe whatever you want to believe. You use the red phone, you stay in wonderland, and we show you how deep the rabbit hole goes."

Do you really want that?

[gcs-freedom]

Thanks for your help