" /> CPD Recording file Name - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: CPD Recording file Name  (Read 4844 times)

Offline PFCCWA

  • Hero Member
  • *****
  • Posts: 655
  • Karma: -7
CPD Recording file Name
« on: November 14, 2012, 05:29:33 PM »
Advertisement
Hello,

is anyone using the cpd recording functionality in outbound?
The output filename (in gvp mcp record folder) is coded in some way ie B447E47E-8C97-41FF-4296-971E35640DD7.wav

Does anyone what this would mean and how to change it?
It would be useful to have the outcome result in there somehow, but could be living in a dream world for that to be possible..

thanks.
Logged

Offline Fra

  • Hero Member
  • *****
  • Posts: 856
  • Karma: -3
Re: CPD Recording file Name
« Reply #1 on: November 15, 2012, 10:12:18 AM »
At least in 8.0, recording on CPD Server is in VOX and with the following format: <Prefix>_<RecRef>_<PhoneNumber>_<Date>_<Time>_<AgentCustPortNames>.

Are you sure you're recording on CPD Server?

Fra
Logged

Offline PFCCWA

  • Hero Member
  • *****
  • Posts: 655
  • Karma: -7
Re: CPD Recording file Name
« Reply #2 on: November 15, 2012, 02:41:50 PM »
recording on mcp, not using cpd server that i know of...
using outbound voip set up - sip 8.0, gvp 8.1.2, trunk groups, cpd on media server...
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: CPD Recording file Name
« Reply #3 on: November 15, 2012, 03:19:16 PM »
It looks like the MCP currently does not set cpd record filename - only format and path. May be,options on SIP server can set this (record-filename,emergency-filename)...
Logged

Offline PFCCWA

  • Hero Member
  • *****
  • Posts: 655
  • Karma: -7
Re: CPD Recording file Name
« Reply #4 on: November 15, 2012, 03:47:36 PM »
Found this in GVP deployment guide:

[i]Recordings are recorded to the directory that is configured as the value for the
[msml].cpd.record.basepath parameter. The format type and file extension are
determined by the value of the [msml].cpd.record.fileext parameter. The
name of the recording will be:
cpd_record_basepath\X-Genesys-Session-ID_GlobalCallId.cpd_record_file
ext[/i]

Doesnt go into detail stating how to amend it...
Logged

Offline PFCCWA

  • Hero Member
  • *****
  • Posts: 655
  • Karma: -7
Re: CPD Recording file Name
« Reply #5 on: January 18, 2013, 10:07:18 AM »
Just going back to this...

Can I use the cpd server to record cpd, while using media server to perform it?
The media server cannot write the call result into its output file, whereas the cpd server can however we are using media server to do the cpd.
The media server output file is what looks like the mcp id.

thanks.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CPD Recording file Name
« Reply #6 on: January 18, 2013, 11:15:12 AM »
You sure MS can't? On the VXML you can't create a record tag?

And no, you can't use CPD and MS on the same time...
Logged

Offline PFCCWA

  • Hero Member
  • *****
  • Posts: 655
  • Karma: -7
Re: CPD Recording file Name
« Reply #7 on: January 18, 2013, 12:09:31 PM »
Within the mcp record folder, this is the name of the one of the cpd recordings:
EBDBB497-C530-44D6-D480-3B8348A19B09.wav

Can I add something to the filename that would indicate its call result ?

Thanks.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CPD Recording file Name
« Reply #8 on: January 19, 2013, 01:19:28 AM »
No.
Logged
Pages: [1]   Go Up
« previous next »