Converting IRD Strategies to Visio

[genesysguru]

Hi,

As a Happy New Year gift to the Genesys community I've decide to release the binaries associated with these blog posts in to the wild!

http://genesysguru.com/blog/blog/2011/03/18/documenting-genesys-strategies/
http://genesysguru.com/blog/blog/2011/03/25/genesys-strategy-analyser/

Hopefully somebody will find my Strategy Analyser useful!

Please note that this is beta code and that not all IRD blocks / block properties are implemented. Also the layout still needs some work.

You can download it here:

http://wikisend.com/download/474282/Release 1.4B - 21012013.zip

[cavagnaro]

Oh you sir are amazing Thanks!!

[genesysguru]

Pleasure - I hope it works for you. 

[cavagnaro]

How much does that "live" license costs?

[genesysguru]

A good question. As I said from my perspective the developer binaries provided by me are a gift from me to the Genesys community. As such there should be nothing stopping you going into Online / Live mode (please let me know if this is not the case).  This way you can set a breakpoint on an IRD block and determine the path for that 1 in 1000s of calls scenario.

If you configure the options in Genesys Strategy Analyser.exe.Config it should connect to ConfigServer and the Message server used for routing. Also depending on whether you are using URS 7.x or 8.x you need to configure the option "URS8Support".

From a licensing perspective the online mode uses the PSDK. Therefore you will be prompted to confirm that the PSDK is licensed for use by either yourself or your client. Effectively this means you agree to the conditions defined in the Genesys document "genesys_license_agreement.pdf".

Enjoy!

[genesysguru]

All,

Just to let you know that a couple of testers have reported the same problem. COM exception (0x86DB0904). It is possibly a Visio 2003 interop issue which I am trying to get to the bottom off. In the meantime if anybody wants a strategy converting then please just email the XML export to me: craig.reading1@gmail.com

Thanks.

[genesysguru]

A quick video for Strategy Analyser in action on YouTube here:

http://youtu.be/5sjLKTyh6UE

This just shows dropping some XML exports into it and then coverting them to Visio in real-time. I'll post a video of the online mode when a get some time.

[Adam_W]

This is great, thanks!

[genesysguru]

YouTube video of online mode here:

http://youtu.be/1jR4UY0tTzA

Enjoy!

[genesysguru]

Hopefully the problem reported by testers in France, Germany and Brazil has now been fixed. Version 1.7 is available for download here:

http://genesysguru.com/blog/blog/2013/01/22/converting-ird-strategies-to-visio/
or
http://www.wikisend.com/download/855038/GenesysStrategyAnalyser02022013-2.zip

[kmh5147]

Does anyone had a copy of this tool? The links are dead.  Thanks!!

[nonny]

Anybody got a working link to download this, or know if a similar product now exists?

[genesysguru]

Hi,

Just uploaded to wikisend (http://wikisend.com/download/)  - File Id 774554

Craig

[Adam G]

Thanks Craig - very cool!

[nonny]

Hey Craig

Should this work fine under Win7  64 bit?

Getting an error Class not registered REGDB_E_CLASSNOTRREG.




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