Certification in genesys dialer management - Pls help

[chinmoy]

Hi,

Good morning!

I am new to this forum. I manage genesis dialer for a domestic outbound set up based in India since past 2 yrs. Now I want to know about the certification process of the same. What all is required to get the certification so that I can become a certified genesis dialer manager.

Rgds
Chinmoy

[bullet]

Hello,

Could anyone provide required documents for Genesys outboud certification?

[victor]

Have you look at this:

http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CIV.pdf

It has basic information about what you need to study.

[n3vek7]

victor, you referred Inbound voice. I think he was asking for outbound

http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_COV.pdf

[cavagnaro]

Well the Outbound is like 2 clicks away, if he can't figure that out, better forget about any attempt to be close near to a Genesys or even worst a certification

Enviado de meu E6633 usando Tapatalk

[n3vek7]

2 clicks away or one letter to change haha, I know.
But l who am I to judge his knowledge of OCS by his ability to navigate through Genesys site