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Author Topic: How to config ICON app to make sure it can collect call info immediately?  (Read 2027 times)

Offline kevinwang

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Hi, all,

How to config ICON app to make sure it can collect call info immediately after I make a testing call?

I tried to config acc-queue-lifespan, acc-queue-size and other related options, but it didn't work.

any thoughts?

thanks in advance.

Kevin.

Offline G3n35Y5

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Hi Kevin,

Are you not able to view information in ICON DB post you make a test call?

Offline Kubig

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ICON app collect information about a call immediately after is this call done. In what tables did you look for calls?