Author Topic: SW download from https://mysupport.genesyslab.com  (Read 2743 times)

Offline OXE_4400

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SW download from https://mysupport.genesyslab.com
« on: March 15, 2013, 07:26:56 PM »
Hi,
SW downloading from https://mysupport.genesyslab.com is very unstable. A lot of Genesys components has size up to 1GB and even more.
Download speed varying from 1,5-2,5MB till some 0,1MB and even sometimes download crash after downloading of few hundreds MB.
Does anybody knows any compatible download accelerator which able to resume download?
I guess that Internet links between Europe and US/Genesys ( SF ?) are quite bad. I have checked using speedtest.net.
Or some any workaround? mirror site in Europe?
« Last Edit: March 15, 2013, 08:35:25 PM by OXE_4400 »

Offline Timur Karimov

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Re: SW download from https://mysupport.genesyslab.com
« Reply #1 on: March 15, 2013, 07:43:01 PM »
Hi there
You can make the service request to the support for publish product waht you need on you partner ftp account on ftp.genesyslab.com
HIH
WBR Tim

Offline OXE_4400

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Re: SW download from https://mysupport.genesyslab.com
« Reply #2 on: March 15, 2013, 07:50:50 PM »
I have checked download speed from newer ftp site  ftp.sfpn.genesyslab.com, speed even <1MB/s.

Offline Timur Karimov

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Re: SW download from https://mysupport.genesyslab.com
« Reply #3 on: March 15, 2013, 07:53:29 PM »
I have a little bit more =) But for FTP you can use any of multi-thread FTP download accelerator which able to resume download =)

Offline Kubig

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Re: SW download from https://mysupport.genesyslab.com
« Reply #4 on: March 15, 2013, 08:48:23 PM »
It depends on what you are downloading, if you download whole CD package, the file is bigger. So,it is better to download component directly or download files via FTP - it is more quick than web download and did not failed so often.
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline cavagnaro

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Re: SW download from https://mysupport.genesyslab.com
« Reply #5 on: March 15, 2013, 10:38:21 PM »
Weird OXE, usually connection from Genesys is slow but stable, not like BPWS ;)
Have you tried another ISP on your side?

Offline OXE_4400

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Re: SW download from https://mysupport.genesyslab.com
« Reply #6 on: March 19, 2013, 05:14:37 AM »
It depends on what you are downloading, if you download whole CD package, the file is bigger. So,it is better to download component directly or download files via FTP - it is more quick than web download and did not failed so often.
We are not downloading whole CD. Components separately.

Offline OXE_4400

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Re: SW download from https://mysupport.genesyslab.com
« Reply #7 on: March 19, 2013, 05:17:16 AM »
Weird OXE, usually connection from Genesys is slow but stable, not like BPWS ;)
Have you tried another ISP on your side?
Yes. I have 100MBps at home but it doesn't help. 10 or 100 - no difference. Not stable from 0,1 up to 2,5Mbps like saw.

Offline OXE_4400

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Re: SW download from https://mysupport.genesyslab.com
« Reply #8 on: March 19, 2013, 04:09:00 PM »
Speedtest.net gives 10 times better results to any Europe server than to San Francisco.

Offline Fra

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Re: SW download from https://mysupport.genesyslab.com
« Reply #9 on: March 19, 2013, 11:26:37 PM »
Genesysweb is whole a little bit freezed, so I do not understand why you have created topic like this. Downloading from Genesys website or FTP is just slow , nothing else. The end.
Kubig, could you please calm down? You've already responded harshly enough more than once and when not needed.
Although this is not a issue affecting a Genesys product, it's a kind question and somehow related to Genesys: OXE_4400 has just asked whether we are aware of any workaround.

Hi,
SW downloading from https://mysupport.genesyslab.com is very unstable. A lot of Genesys components has size up to 1GB and even more.
Download speed varying from 1,5-2,5MB till some 0,1MB and even sometimes download crash after downloading of few hundreds MB.
Does anybody knows any compatible download accelerator which able to resume download?
I guess that Internet links between Europe and US/Genesys ( SF ?) are quite bad. I have checked using speedtest.net.
Or some any workaround? mirror site in Europe?
OXE_4400, I'm afraid we experience similar issues here in Europe: downloading from the Genesys website, via FTP or else, is slow.

Fra