SW download from https://mysupport.genesyslab.com

[OXE_4400]

Hi,
SW downloading from https://mysupport.genesyslab.com is very unstable. A lot of Genesys components has size up to 1GB and even more.
Download speed varying from 1,5-2,5MB till some 0,1MB and even sometimes download crash after downloading of few hundreds MB.
Does anybody knows any compatible download accelerator which able to resume download?
I guess that Internet links between Europe and US/Genesys ( SF ?) are quite bad. I have checked using speedtest.net.
Or some any workaround? mirror site in Europe?

[Timur Karimov]

Hi there
You can make the service request to the support for publish product waht you need on you partner ftp account on ftp.genesyslab.com
HIH
WBR Tim

[OXE_4400]

I have checked download speed from newer ftp site  ftp.sfpn.genesyslab.com, speed even <1MB/s.

[Timur Karimov]

I have a little bit more =) But for FTP you can use any of multi-thread FTP download accelerator which able to resume download =)

[Kubig]

It depends on what you are downloading, if you download whole CD package, the file is bigger. So,it is better to download component directly or download files via FTP - it is more quick than web download and did not failed so often.

[cavagnaro]

Weird OXE, usually connection from Genesys is slow but stable, not like BPWS
Have you tried another ISP on your side?

[OXE_4400]

It depends on what you are downloading, if you download whole CD package, the file is bigger. So,it is better to download component directly or download files via FTP - it is more quick than web download and did not failed so often.

We are not downloading whole CD. Components separately.

[OXE_4400]

Weird OXE, usually connection from Genesys is slow but stable, not like BPWS
Have you tried another ISP on your side?

Yes. I have 100MBps at home but it doesn't help. 10 or 100 - no difference. Not stable from 0,1 up to 2,5Mbps like saw.

[OXE_4400]

Speedtest.net gives 10 times better results to any Europe server than to San Francisco.

[Fra]

Genesysweb is whole a little bit freezed, so I do not understand why you have created topic like this. Downloading from Genesys website or FTP is just slow , nothing else. The end.

Kubig, could you please calm down? You've already responded harshly enough more than once and when not needed.
Although this is not a issue affecting a Genesys product, it's a kind question and somehow related to Genesys: OXE_4400 has just asked whether we are aware of any workaround.

Hi,
SW downloading from https://mysupport.genesyslab.com is very unstable. A lot of Genesys components has size up to 1GB and even more.
Download speed varying from 1,5-2,5MB till some 0,1MB and even sometimes download crash after downloading of few hundreds MB.
Does anybody knows any compatible download accelerator which able to resume download?
I guess that Internet links between Europe and US/Genesys ( SF ?) are quite bad. I have checked using speedtest.net.
Or some any workaround? mirror site in Europe?

OXE_4400, I'm afraid we experience similar issues here in Europe: downloading from the Genesys website, via FTP or else, is slow.

Fra